False Advertising

The worst stay of my life, extremely false advertising, the room had wall stains, damaged windows, cupboards are smelling, uncomfortable cheap bed and bedding. No coffee stations, moulding smelly shower curtains, unclean shower. The were dead worms and spiders in the floor when checked in.

The receptionist admitted that, “everyone complained and complains that the room is not what was advertised” we trust Booking.com for authenticity but with this property I wonder. Top floor residents always making a noise, you couldn’t sleep as the foot step noise, loud dogs, bins are collected in front of the room, that room should not be available it should be for storage. The staff never wears masks, no COVID 19 safety practices at all. The receptionist is also the cleaner and is not professional at all, I asked for a new shower curtain, she came with a fabric window curtain... wow!!! The pace Should be shut down!!!! The garden is horrible. A health, safety inspection is needed ASAP!

The worst stay of my life, extremely false advertising, the room had wall stains, damaged windows, cupboards are smelling, uncomfortable cheap bed and bedding. No coffee stations, moulding smelly shower curtains, unclean shower. The were dead worms and spiders in the floor when checked in.

The receptionist admitted that, “everyone complained and complains that the room is not what was advertised” we trust Booking.com for authenticity but with this property I wonder. Top floor residents always making a noise, you couldn’t sleep as the foot step noise, loud dogs, bins are collected in front of the room, that room should not be available it should be for storage. There’s a door behind the bed. The side lamps are not plugged in and so dusty, There’s no window or ventilation in the bathroom, the toilet brush is dirty and finished, toilet holder broken, rusty soap holders. The staff never wears masks, no COVID 19 safety practices at all. I had to sanitise the room and bedding myself.

The receptionist is also the cleaner and is not professional at all, I asked for a new shower curtain, she came with a fabric window curtain... wow!!! The pace MUST be shut down!!!! The garden is horrible, the outside motion lights are not working so it’s dangerously dark when you go to the room. It’s unsafe at all. A health, safety inspection is needed ASAP!