Sharon - unhelpful, rude and unbothered

I called in today to receive clarity on a claim. I spoke to two agents, with whom the call dropped and while they had all of my information, neither called back to complete the query. I then called and got through to Sharon who was completely rude and did not listen to anything I said. She even called me by the wrong name. Everytime I tried to ask something, she *assumed* to know what I was going to ask and answered, even though it had nothing to do with my call. I told her that she was not paying attention to what I am asking and she did not seem to care. I asked her to put me through to rate her service and she did not do that either. This women has terrible personal skills and should not be in customer services.

Further to this the general customer service at DENIS is appauling. No confirmation of claims received, statements not being sent after claims processed - why should I have to call in to request this - calls dropped constantly.