Poor workmanship Dent Magic Somerset West

On the 14th February 2023, a further accident happened with the Yaris and was sent to Dent magic for the repairs again. The car was booked in on 27 February 2023 then, on Thursday 2 March 2023, Mr. Spann received a call from dent magic that the Yaris was ready for collection on my arrival to collect the car the bumper was not fitted properly as it was still loose on either side of the car. I instructed them to fix it properly and I would then collect the car the following day being Friday. When the Yaris was collected on Friday, they proceeded to show me that they had sprayed the back boot door and at a first glance, the car looked fine however, on closer look at the car below the bumper, brackets and bar holding the bumper (stabilizer bar) are still bent and damaged as well as the two marks with in the number plate casing are still bent and visible. They proceeded to show me damage to the top of boot door where it seemed damaged. which was not there when the car was handed to them for repairs on the bumper for which there is proof by means of photographs by myself and Santam insurance company . On contacting them on Monday, Jason claims that they had sprayed the door as a favor. Why do favours when the bumper repairs to the car are not complete. All that Dentmagic seemed to have done was re sprayed the bumper without doing anything further. We are not happy with the service received by this company at all it is all poor workmanship. The insurance company have also been advised of the unsatisfactory level of service that we feel has been received by Dentmagic.

The Yaris had been sent to Dent magic Somerset mall previously in January 2023 for repairs to the two passenger doors due to an accident with the car. Car was book in on the Monday afternoon and the work was to take approximately 4 to 5 days. We collected the car when informed that it was ready for collection.

Again at a quick glance the car looked fine however, taking a closer look there were problems with the car since we had received it back from Dent magic. The window winder on the front passenger seat kept falling off on opening and closing of the window, the door handle lock kept falling out when unlocking the car from the outside. The car was taken back and these faults where pointed out to the staff at Dent magic which they proceeded to fix.

The excuse and lies on the repair work done to the car however are not acceptable and this matter is being taken further. I am dealing with the insurance company about the damages that were not completed properly to the Yaris as per the insurance claim. We also have messages on our mobile confirming the purchase of replacement parts for the vehicle however when we had a closer look no new parts are visible under the bumper of the vehicle and as for the passenger door that was meant to be new it is hard to see if it is actually new so we only have their word that they replaced the badly damage passenger door. I find it very difficult to believe anything their company tells us in light of what my experience. We have requested a response from their company before the close of business today, however I am not sure that any response will be given.