Took the car in for hail damage dent removals and the service I got was poor

Took the car in for hail damage dent removals and the service I got was poor. The paint job on the car had a lot of over sprays on certain parts of the body and other panels on the body were damaged and not replaced. A gentleman by the name of Deon, the workshop manager, keeps on saying he’s waiting for parts every time we go there to find out about the stripped parts that needs to be replaced