****** via fnb merchant and dffe for fishing licence

ive had a **** poor experience with the dffe for two fishing licence renewals as i have been clearly ****** via their fnb merchant and they are not doing a damn thing about it as i was making payment for the two fishing licences totaling R152 during payments the fnb merchant jammed then failed but i was still charged the R152 ***????? all i want is either my money back or my two licences thats ******well all.....