DO
Department Of Agriculture Forestry And Fisheries
Claimed Business
Government & Ombudsman Services|1.3|3 Reviews (last 12 months)|This business does not respond to reviews
DO
Department Of Agriculture Forestry And Fisheries
Claimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Government & Ombudsman Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.3|3 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(50%)
1(50%)
5(0%)
4(0%)
3(0%)
2(50%)
1(50%)
Frequently Asked Questions About Department Of Agriculture Forestry And Fisheries
Department Of Agriculture Forestry And Fisheries has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Department Of Agriculture Forestry And Fisheries across 14 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCJ
Christina J
1 reviews | Active since Jan 2020
11 Nov 2025, 11:06
No response
To whom it may concern I recently received a quotation from Pets Abroad, and the accompanying letter led me to believe that the banking details provided were associated with them. Unfortunately, I made an honest mistake and paid your account instead of Pets Abroad. Upon realising the error, I immediately contacted my bank and attempted to cancel the payment. However, the cancellation request was unsuccessful. I kindly request clarity as to why the payment cannot be reversed from your side. The funds were not intended for your organisation, and this was a genuine error made in good faith. I respectfully ask that this matter be resolved. I received an email back from Ms Nancy Doone saying that Tebogo must assist in this matter. I have not heard from him yet and I have been sending emails asking to assist and no one has responded eversince Here is tge email response below: Morning Tebogo please assist with the refund 20 STEVE BIKO ROAD AGRICUTURE PLACE ARCADIA ROOM Q-GF-11 Kind Regards...? MS NANCY DOONE Food Import & Export Standards Department of Agriculture Tel: +2712 319 7500 Web: www.dalrrd.gov.za E-mail: VetPermits@Dalrrd.gov.za
Helpful (0)
|Replies (0)CJ
Christina J
1 reviews | Active since Jan 2020
11 Nov 2025, 11:06
No response
To whom it may concern I recently received a quotation from Pets Abroad, and the accompanying letter led me to believe that the banking details provided were associated with them. Unfortunately, I made an honest mistake and paid your account instead of Pets Abroad. Upon realising the error, I immediately contacted my bank and attempted to cancel the payment. However, the cancellation request was unsuccessful. I kindly request clarity as to why the payment cannot be reversed from your side. The funds were not intended for your organisation, and this was a genuine error made in good faith. I respectfully ask that this matter be resolved. I received an email back from Ms Nancy Doone saying that Tebogo must assist in this matter. I have not heard from him yet and I have been sending emails asking to assist and no one has responded eversince Here is tge email response below: Morning Tebogo please assist with the refund 20 STEVE BIKO ROAD AGRICUTURE PLACE ARCADIA ROOM Q-GF-11 Kind Regards...? MS NANCY DOONE Food Import & Export Standards Department of Agriculture Tel: +2712 319 7500 Web: www.dalrrd.gov.za E-mail: VetPermits@Dalrrd.gov.za
0
Replies (0)MS
Mzuvumile S
1 reviews | Active since Jan 2020
6 May 2025, 22:23
HAVE YOU BEEN ****** BY THE DEPARTMENT AGRICULTURE AND FORESTRY QUEENSTOWN?
My father started working for the Department of Agriculture and Forestry in the early 1980s as a general labor in the Eastern Cape, Gcuwa contributedin his pension fund to the Department of Agricultureand Forestry. In 2000 they were transferred from the Department of Agriculture and Forestry to the Department of Education where he started contributing to the GEPF. He unfortunately passed away in 2008 and the GEPF only paid out towards the end of 2015 his contributions towards pension and told us because my father had been with them for less than 10 years my mother could not claim for the spousal pension support. They advised us to submit a claim with the Department of Agriculture and Forestry in Queenstown. My mother submitted her claim for the pension fund with the Department of Agriculture, this was in 2010 - 2011. We were living in Cape Town, she would borrow money just to go to the Queenstown offices to sign and submit her paperwork at some point she even missed her return bus because she was running around Queenstown certifying documents and had to borrow more money to book another bus back to Cape Town. They told her she would be contacted.We had gone through the same thing with the Department of Education. When months passed with any correspondence from the Department of Agriculture and Forestry she called and was told that because of the volumes of applications there weren't sufficient funds in the Department and that she would hear from the Department of Agriculture and Forestry should there be any developments. She kept calling until she got tired around 2014-2015. I decided to take this up on the 28-03-2025 I called Ms Nonzwakazi Msi from the Department of Agriculture and she asked me to write an email with my father's details ie his full names and surnames,ID number, pension number, she forwarded the email and assigned the query to Queenstown to Ms Sindy Kali who called me on the 02-04- 2025 saying I should contact the Department of Forestry, when I sent her a payslip on whatsapp from 1992 showing my father's contributions towards pension to the Department of Agriculture and Forestry she then changed her tune advised that I contact the Department of Education because the pension number belongs to the Department of Education. I queried how my father got a pension number from the Department of Education in 1992 yet he was only transferred in 2000 and she had no answer to that. I then requested that she send me an email stating what she was advising me instead of whispering to me on Voicenotes via whatsapp so I could take it to Forestry and she agreed. While awaiting an email from Ms Sindy Kali, I received a call from Mr Lusanda Xesi from the Department of Agriculture in Queenstown offices. When I told him I was awaiting an email from Ms Sindy Kali [it never came], he said he was assigned by Ms Kali to help me and asked if I have any documentation other than my fathers names, identity numbers and pension number to prove my father's contributions. I provided him with my father's details and the pension number I found in one of his Payslips, he told me they could not find anything on my father. He sent the information to Sita to further check and told me he was new on the job hardly has 2 years working there so i asked him why he was assigned to my query he rep**** they are all new in the office. I had to also ask him to stop corresponding with me via Whatsapp and send me an email with the answers I am looking for. On the 22-04-2025 He sent me an email told me he sent the information to SITA and the response was: " Eventually they responded with the requested printouts for Mr. M. Saleni, however please be informed that there were no contributions made or deducted from Mr. M Saleni for the period in question for ease reference see the attached printouts from Sita and the pay slip for the contribution commencement date to GEPF. The office made every effort in ensuring that you're assisted for we no longer have access to the employee for he was transferred to and terminated services with department of Education, so procedurally it was supposed to be the Department of Education that contacts us on your behalf, however we did our best to ensure that you are assisted." WHERE IS MY FATHER'S MONEY??
Helpful (0)
|Replies (0)MS
Mzuvumile S
1 reviews | Active since Jan 2020
6 May 2025, 22:23
HAVE YOU BEEN ****** BY THE DEPARTMENT AGRICULTURE AND FORESTRY QUEENSTOWN?
My father started working for the Department of Agriculture and Forestry in the early 1980s as a general labor in the Eastern Cape, Gcuwa contributedin his pension fund to the Department of Agricultureand Forestry. In 2000 they were transferred from the Department of Agriculture and Forestry to the Department of Education where he started contributing to the GEPF. He unfortunately passed away in 2008 and the GEPF only paid out towards the end of 2015 his contributions towards pension and told us because my father had been with them for less than 10 years my mother could not claim for the spousal pension support. They advised us to submit a claim with the Department of Agriculture and Forestry in Queenstown. My mother submitted her claim for the pension fund with the Department of Agriculture, this was in 2010 - 2011. We were living in Cape Town, she would borrow money just to go to the Queenstown offices to sign and submit her paperwork at some point she even missed her return bus because she was running around Queenstown certifying documents and had to borrow more money to book another bus back to Cape Town. They told her she would be contacted.We had gone through the same thing with the Department of Education. When months passed with any correspondence from the Department of Agriculture and Forestry she called and was told that because of the volumes of applications there weren't sufficient funds in the Department and that she would hear from the Department of Agriculture and Forestry should there be any developments. She kept calling until she got tired around 2014-2015. I decided to take this up on the 28-03-2025 I called Ms Nonzwakazi Msi from the Department of Agriculture and she asked me to write an email with my father's details ie his full names and surnames,ID number, pension number, she forwarded the email and assigned the query to Queenstown to Ms Sindy Kali who called me on the 02-04- 2025 saying I should contact the Department of Forestry, when I sent her a payslip on whatsapp from 1992 showing my father's contributions towards pension to the Department of Agriculture and Forestry she then changed her tune advised that I contact the Department of Education because the pension number belongs to the Department of Education. I queried how my father got a pension number from the Department of Education in 1992 yet he was only transferred in 2000 and she had no answer to that. I then requested that she send me an email stating what she was advising me instead of whispering to me on Voicenotes via whatsapp so I could take it to Forestry and she agreed. While awaiting an email from Ms Sindy Kali, I received a call from Mr Lusanda Xesi from the Department of Agriculture in Queenstown offices. When I told him I was awaiting an email from Ms Sindy Kali [it never came], he said he was assigned by Ms Kali to help me and asked if I have any documentation other than my fathers names, identity numbers and pension number to prove my father's contributions. I provided him with my father's details and the pension number I found in one of his Payslips, he told me they could not find anything on my father. He sent the information to Sita to further check and told me he was new on the job hardly has 2 years working there so i asked him why he was assigned to my query he rep**** they are all new in the office. I had to also ask him to stop corresponding with me via Whatsapp and send me an email with the answers I am looking for. On the 22-04-2025 He sent me an email told me he sent the information to SITA and the response was: " Eventually they responded with the requested printouts for Mr. M. Saleni, however please be informed that there were no contributions made or deducted from Mr. M Saleni for the period in question for ease reference see the attached printouts from Sita and the pay slip for the contribution commencement date to GEPF. The office made every effort in ensuring that you're assisted for we no longer have access to the employee for he was transferred to and terminated services with department of Education, so procedurally it was supposed to be the Department of Education that contacts us on your behalf, however we did our best to ensure that you are assisted." WHERE IS MY FATHER'S MONEY??
0
Replies (0)JB
Jason B
1 reviews | Active since Jan 2020
7 Apr 2025, 11:03
****** via fnb merchant and dffe for fishing licence
ive had a **** poor experience with the dffe for two fishing licence renewals as i have been clearly ****** via their fnb merchant and they are not doing a damn thing about it as i was making payment for the two fishing licences totaling R152 during payments the fnb merchant jammed then failed but i was still charged the R152 ***????? all i want is either my money back or my two licences thats ******well all.....
Helpful (0)
|Replies (0)JB
Jason B
1 reviews | Active since Jan 2020
7 Apr 2025, 11:03
****** via fnb merchant and dffe for fishing licence
ive had a **** poor experience with the dffe for two fishing licence renewals as i have been clearly ****** via their fnb merchant and they are not doing a damn thing about it as i was making payment for the two fishing licences totaling R152 during payments the fnb merchant jammed then failed but i was still charged the R152 ***????? all i want is either my money back or my two licences thats ******well all.....
0
Replies (0)EJ
Eugene J
1 reviews | Active since Jan 2020
21 Jan 2025, 12:28
HOW LONG DO WE HAVE TO WAIT FOR UIF DECLARATIONS TO BE SUBMITTED
I have worked for the Department of Agriculture from 01/05/2023 until 31/05/2024 under the EPWP project. I have been dealing with the head of HR from last year august and still have not received the service i have requested for. I have also late December sent an email to The Chief director and he has assigned the project manager for the EPWP project to assist me. The project manager has asked me to wait for the inspector to deal with another person who has made an appoint to be seen only by the 29th January. The department has not submitted any declarations for the period i have worked for them up until today. Going on for 8 MONTHS now since my contract ended. The only feedback i get is that they have dealt with the labour department and will get back to me. I have eventually opened a case with the labour department and have been provided with an inspector to assist me. I do hope this is not gonna take another couple of months to get a simple declaration done. I do believe i could do a better job. I am looking forward to send a follow up review. . .
Helpful (0)
|Replies (0)EJ
Eugene J
1 reviews | Active since Jan 2020
21 Jan 2025, 12:28
HOW LONG DO WE HAVE TO WAIT FOR UIF DECLARATIONS TO BE SUBMITTED
I have worked for the Department of Agriculture from 01/05/2023 until 31/05/2024 under the EPWP project. I have been dealing with the head of HR from last year august and still have not received the service i have requested for. I have also late December sent an email to The Chief director and he has assigned the project manager for the EPWP project to assist me. The project manager has asked me to wait for the inspector to deal with another person who has made an appoint to be seen only by the 29th January. The department has not submitted any declarations for the period i have worked for them up until today. Going on for 8 MONTHS now since my contract ended. The only feedback i get is that they have dealt with the labour department and will get back to me. I have eventually opened a case with the labour department and have been provided with an inspector to assist me. I do hope this is not gonna take another couple of months to get a simple declaration done. I do believe i could do a better job. I am looking forward to send a follow up review. . .
0
Replies (0)DF
Dimitri F
1 reviews | Active since Jan 2020
16 May 2023, 10:29
Zambian countries being allowed to take advantage of South African citizen
This department allow south Africans to go work I'm African countries as expats and have no problem with them returning home with no salary no benifits offered by die employment agencies nor the company they work with, gets promises tax free salaries and medical benifits just to return back with no salary no benifits offered and in a specific case malaria and no one takes responsibility and expect your life ensuring company to step in to , at the very least , get you proper private health care, I'm not sure what the department of labor nor department of health feels about this process
Helpful (0)
|Replies (0)DF
Dimitri F
1 reviews | Active since Jan 2020
16 May 2023, 10:29
Zambian countries being allowed to take advantage of South African citizen
This department allow south Africans to go work I'm African countries as expats and have no problem with them returning home with no salary no benifits offered by die employment agencies nor the company they work with, gets promises tax free salaries and medical benifits just to return back with no salary no benifits offered and in a specific case malaria and no one takes responsibility and expect your life ensuring company to step in to , at the very least , get you proper private health care, I'm not sure what the department of labor nor department of health feels about this process
0
Replies (0)NH
Nils H
1 reviews | Active since Jan 2020
14 Feb 2023, 08:51
Melanie Koen gives hope in complex situation
We would like to take this opportunity to express our gratitude to Melanie Koen for her outstanding contribution in managing a complex and challenging situation. Her exceptional professionalism, combined with her extensive knowledge and problem-solving abilities, made a significant difference in our experience. Mrs. Koen's approach to our situation was characterized by a high level of competence and a deep understanding of the unique circumstances at play. She demonstrated a remarkable ability to navigate the intricacies of the situation, identify key issues, and develop effective strategies to address them. In addition to her professional expertise, Mrs. Koen showed remarkable compassion for our situation, which made a significant difference in our experience. Her empathy and willingness to go above and beyond to assist us were greatly appreciated, and we feel fortunate to have had her guidance and support during this challenging time. Overall, we are extremely grateful to Melanie Koen for her exceptional contribution, and we would highly recommend her services to anyone seeking expert guidance in similar situations.
Helpful (0)
|Replies (0)NH
Nils H
1 reviews | Active since Jan 2020
14 Feb 2023, 08:51
Melanie Koen gives hope in complex situation
We would like to take this opportunity to express our gratitude to Melanie Koen for her outstanding contribution in managing a complex and challenging situation. Her exceptional professionalism, combined with her extensive knowledge and problem-solving abilities, made a significant difference in our experience. Mrs. Koen's approach to our situation was characterized by a high level of competence and a deep understanding of the unique circumstances at play. She demonstrated a remarkable ability to navigate the intricacies of the situation, identify key issues, and develop effective strategies to address them. In addition to her professional expertise, Mrs. Koen showed remarkable compassion for our situation, which made a significant difference in our experience. Her empathy and willingness to go above and beyond to assist us were greatly appreciated, and we feel fortunate to have had her guidance and support during this challenging time. Overall, we are extremely grateful to Melanie Koen for her exceptional contribution, and we would highly recommend her services to anyone seeking expert guidance in similar situations.
0
Replies (0)KR
Kathy R
1 reviews | Active since Jan 2020
17 Feb 2022, 07:54
Flying dogs
Dogs are not allowed to fly into South Africa. I applied for a permit & dispensation from the department which I obtained with great difficulty & expense. However at the last minute my pet wasn’t allowed to fly on the plane from Europe on the sector into SA. The airlines have strict instructions from the department. I have flown all over Europe with my well travelled, vaccinated, microchipped, 3.5kg Yorkshire terrier.
Helpful (0)
|Replies (0)KR
Kathy R
1 reviews | Active since Jan 2020
17 Feb 2022, 07:54
Flying dogs
Dogs are not allowed to fly into South Africa. I applied for a permit & dispensation from the department which I obtained with great difficulty & expense. However at the last minute my pet wasn’t allowed to fly on the plane from Europe on the sector into SA. The airlines have strict instructions from the department. I have flown all over Europe with my well travelled, vaccinated, microchipped, 3.5kg Yorkshire terrier.
0
Replies (0)MB
Magda B
1 reviews | Active since Jan 2020
22 Jan 2021, 09:00
Friendly Guidance
People always complain about customs when they bring in items that is not allowed into South Africa. I was very optimistic after speaking to a person at Daff and to a call centre agent at Aramex– I decided to purchase some amaryllis bulbs from a few suppliers. I applied for an import permit; I was ready to follow the legal route. I used almost all my December bonus to buy some of these beautiful bulbs from suppliers in Europe. Some bulbs already arrived in South Africa and then my problems started. First it was held by customs and currently its being held by “Plant detention”. I need a phytosanitary certificate that the supplier must issue. All the suppliers in Europe said we have Euro 1 trade agreement with them, and they do not need to give me a certificate. The deed was done, and I was going to lose all my money without a glimmer of hope. In all this crazy event the people of Daff really tried to find a way to help me. Ben & Lawrence referred me to a lady by the name of Queen – Queen is willing to test same samples to try and help me… giving me hope. The law is the law but thank you for the friendly guidance along the way. Thank you for going the extra mile. Ben, Lawrence & Queen – you guys are the best!
Helpful (0)
|Replies (0)MB
Magda B
1 reviews | Active since Jan 2020
22 Jan 2021, 09:00
Friendly Guidance
People always complain about customs when they bring in items that is not allowed into South Africa. I was very optimistic after speaking to a person at Daff and to a call centre agent at Aramex– I decided to purchase some amaryllis bulbs from a few suppliers. I applied for an import permit; I was ready to follow the legal route. I used almost all my December bonus to buy some of these beautiful bulbs from suppliers in Europe. Some bulbs already arrived in South Africa and then my problems started. First it was held by customs and currently its being held by “Plant detention”. I need a phytosanitary certificate that the supplier must issue. All the suppliers in Europe said we have Euro 1 trade agreement with them, and they do not need to give me a certificate. The deed was done, and I was going to lose all my money without a glimmer of hope. In all this crazy event the people of Daff really tried to find a way to help me. Ben & Lawrence referred me to a lady by the name of Queen – Queen is willing to test same samples to try and help me… giving me hope. The law is the law but thank you for the friendly guidance along the way. Thank you for going the extra mile. Ben, Lawrence & Queen – you guys are the best!
0
Replies (0)