No response

To whom it may concern

I recently received a quotation from Pets Abroad, and the accompanying letter led me to believe that the banking details provided were associated with them. Unfortunately, I made an honest mistake and paid your account instead of Pets Abroad. Upon realising the error, I immediately contacted my bank and attempted to cancel the payment. However, the cancellation request was unsuccessful.

I kindly request clarity as to why the payment cannot be reversed from your side. The funds were not intended for your organisation, and this was a genuine error made in good faith.

I respectfully ask that this matter be resolved.

I received an email back from Ms Nancy Doone saying that Tebogo must assist in this matter. I have not heard from him yet and I have been sending emails asking to assist and no one has responded eversince

Here is tge email response below: Morning Tebogo

please assist with the refund

20 STEVE BIKO ROAD

AGRICUTURE PLACE

ARCADIA

ROOM Q-GF-11

Kind Regards...?

MS NANCY DOONE

Food Import & Export Standards

Department of Agriculture Tel: +2712 319 7500 Web: www.dalrrd.gov.za E-mail: VetPermits@Dalrrd.gov.za