CJ
Christina J
Active since Feb 2024
10
Reviews
0
Industries
Reviews
10 reviews2 months ago
Formal Complaint Regarding AirPods Warranty Handling and Customer Service
Dear Apple iStore Stellenbosch Management / Apple Customer Services, I am writing to formally lodge a serious complaint regarding the inconsistent handling of a warranty claim for AirPods purchased in September 2025, and the unacceptable manner in which this matter was dealt with at the Apple iStore in Stellenbosch. When the AirPods stopped functioning, Jessica, my partner’s daughter, approached the Apple iStore in Zimbabwe. After assessment, she was clearly informed by Apple Zimbabwe that the AirPods qualified for replacement under warranty, with the only condition being a three-week waiting period. This confirmation established a clear warranty decision by an authorised Apple retailer. Due to her university commitments, she was unable to remain in Zimbabwe for the full waiting period and therefore sought to complete the replacement process at the Apple iStore in Stellenbosch. Despite the prior warranty approval by Apple Zimbabwe, the Stellenbosch store chose to reverse this decision and refused replacement, citing alleged “sweat damage.” This contradiction between two Apple iStores is completely unacceptable. Apple warranty decisions should be consistent across regions, especially when an authorised Apple store has already confirmed that a product qualifies for replacement. Furthermore, the reason provided directly contradicts Apple’s own product specifications. Apple clearly states that AirPods and the Charging Case are rated IP54 dust, sweat, and water resistant, and are designed to withstand rain and heavy workouts. To deny a warranty claim on the basis of sweat exposure is therefore inconsistent with how the product is marketed, sold, and expected to perform under normal use. Equally concerning was the manner in which this matter was handled. Jessica left the store feeling dismissed and unfairly treated, despite presenting a legitimate warranty issue that had already been approved by another Apple iStore. This level of service falls far below the standard expected from a brand that positions itself as a leader in customer experience and product integrity. Given that Apple Zimbabwe had already confirmed that the AirPods must be replaced under warranty, and given that the cited reason for refusal is incompatible with Apple’s own specifications, I see no reasonable basis on which this replacement can continue to be denied. I therefore request that this matter be escalated immediately and that the AirPods be replaced without further delay, in line with the original warranty decision and Apple’s stated product standards. I also request a written response explaining how two Apple iStores can reach opposing warranty conclusions for the same product under the same conditions. I trust that Apple will act promptly to resolve this matter and uphold the consistency, fairness, and professionalism that customers expect worldwide. Yours sincerely, Chrissie Jacobs
56 replies
3 months ago
Formal Complaint: Service Failure – Missing Wedding Ring at OR Tambo Bidvest Premier Lounge
Dear Bidvest Premier Lounge Management, I am writing to formally lodge a complaint regarding the service I received in relation to a missing wedding ring at the Bidvest Premier Lounge at OR Tambo International Airport. I would like to note that Bonisa was helpful and courteous in her interactions with me, and I appreciate her willingness to assist. However, I am deeply dissatisfied with how the matter was ultimately handled. When I returned and accessed the lounge to follow up on the incident, I met with Thabang and specifically asked him to help search for the ring at the chairs where my sister had been seated. We checked both chairs together. When I stood up and turned around, I noticed that there are two cameras clearly directed at those exact chairs where my sister had been sitting and where her wedding ring went missing. Despite this, neither Thabang nor Bonisa took the initiative to review the CCTV footage. Instead, the matter was dismissed with a simple apology and the explanation that the ring was not found and that nothing had been handed in. This response was inadequate, especially considering that the footage could clearly establish what happened and at what point, allowing the matter to be properly investigated and potentially resolved. A wedding ring is not a trivial item. I am extremely unhappy with the lack of urgency, accountability, and investigative effort shown in assisting my sister with recovering such a sentimental and valuable item. It felt far too easy to close the matter without making use of the available resources, particularly the CCTV footage. I expect this complaint to be taken seriously and would appreciate confirmation of who is handling this matter, as well as what steps will now be taken to investigate the incident properly. I look forward to your response. Bonisa has my number and I am only available on whatsapp
0 replies
5 months ago
No response
To whom it may concern I recently received a quotation from Pets Abroad, and the accompanying letter led me to believe that the banking details provided were associated with them. Unfortunately, I made an honest mistake and paid your account instead of Pets Abroad. Upon realising the error, I immediately contacted my bank and attempted to cancel the payment. However, the cancellation request was unsuccessful. I kindly request clarity as to why the payment cannot be reversed from your side. The funds were not intended for your organisation, and this was a genuine error made in good faith. I respectfully ask that this matter be resolved. I received an email back from Ms Nancy Doone saying that Tebogo must assist in this matter. I have not heard from him yet and I have been sending emails asking to assist and no one has responded eversince Here is tge email response below: Morning Tebogo please assist with the refund 20 STEVE BIKO ROAD AGRICUTURE PLACE ARCADIA ROOM Q-GF-11 Kind Regards...? MS NANCY DOONE Food Import & Export Standards Department of Agriculture Tel: +2712 319 7500 Web: www.dalrrd.gov.za E-mail: VetPermits@Dalrrd.gov.za
0 replies
10 months ago
Reschedule return MRRN-9Z497-YKKN Issue resolved
Thank you to Simone and Siphosethu for taking care of the issue I had with the returning of the products. Much appreciated.
0 replies
10 months ago
Your app only allows you to speak to a robot
I tried to communicate to someone begore, but I explained I have a Zim number. My SA number.only works when I am there . They keep on phoning on SA number and now they don't want to come and collect what I am returning . I can not speak to a robot on your app. Please contact me on +263 787152020 And not +27825155782
53 replies
12 months ago
No resolve options
I have scheduled for a return, but I explained I am not in SA. The place where they have to collect it is only available certain times and days. I asked them to please arrange with her what time suits her and what day. Everyday they arrive there when she is not there. How can we resolve this when I can not talk to a human being. It is all robotic and there is absolutely no contact details to get in contact with takealot
0 replies
15 months ago
Thank you to Zenobia Ngoma, the Complaint Management Officer of Capitec
After numerous back-and-forth emails with Zenobia Ngoma, the Complaint Management Officer, she went above and beyond to assist in resolving the situation. Thanks to her efforts, along with the support of RTMC and Courier Guy, everything was successfully resolved within a week. I would like to express my heartfelt gratitude to Zenobia for going the extra mile and ensuring everything was sorted out.
0 replies
15 months ago
Pathetic service from Capitec
I renewed my car license disk through my bank on the 23rd of July. You pay an additional R99 for courier delivery to the address you provide. However, I still have not received my license disk. I attempted to use your WhatsApp services, but they are not user-friendly, offering only robotic responses. There is no option to speak to a human or to get help specifically with the license disk. Eventually, I called Capitec on the 2nd of January 2025 at 13:29 and spoke to a representative. She promised to find the waybill number and send it to me via email, but I have yet to receive it. Please note that I am not in SA currently and not sure if you will be able to get hold of me on my SA mobile number. My email address is christinajacobs0208@gmail.com. Or +263 78 715 2020
0 replies
26 months ago
Disappointing Experience at Ocean Basket I Port Alfred
We went to Ocean Basket in Port Alfred for lunch on February 18th during our holiday, hoping for some tasty fish and chips. Arriving at 12:15, we promptly ordered our drinks and then waited for about half an hour before placing our meal order. After that, we waited patiently for our meals, eager to enjoy our holiday treat of fish and chips. However, more than an hour passed before our food finally arrived. We ordered two fish dishes with a mix of chips and rice, plus a side of squid heads and tubes, and a third fish dish with rice and salad. Unfortunately, when our food arrived, the first fish dish only had chips, and the salad had no dressing. The other two fish dishes were served with cold rice and barely warm fish. My partner only managed one bite of his fish before we complained. I took it upon myself to grab the two pans of fish and headed towards the kitchen area to avoid embarrassing my partner and his mom. When our dishes came back, they had just been quickly reheated, leaving the fish soggy and unappetizing. I received back the fish that had been partially eaten, which turned out to be my partner's dish. We ate it reluctantly to avoid causing a scene, although I was deeply disappointed by the service and food quality, especially considering my background in hospitality with international qualifications. To make matters worse, they took away my partner's knife and fork and didn't bring replacements. He had to get up and ask for cutlery himself. The manager didn't handle the situation well either. Instead of fixing things properly, they just reheated our food quickly, which didn't help at all. This isn't the first time I've had problems with Ocean Basket. A few weeks ago, at a different location, The Vaal Mall, the food was also cold, and the mussels tasted bad. Overall, I'm really disappointed with Ocean Basket's service and food quality.
0 replies
27 months ago
Poor customer service from SAA
On the 1 Feb I've sent an email to SAA to find out whether I am allowed to take a birthday cake/tart onboard. I received an email back from Bhekokuhle Mazibuko saying the following We have taken the liberty of forwarding your mail to our Reservations Department who are best equipped to assist with such enquiries. For ease of your future interactions please take note of the Reservations contact details;|Email – ReservationsJNB@flysaa.com or Call (+27) 11 – 978 1111. South African Airways Case Reference Number: 202400886669 And that was the last I've heard from them. I phone SAA Monday, 5th Feb and spoke to a lady which I can't remember her name. She was very friendly and helpful and assured me that I can take the cake on board as long as I am not sitting in a seat at the emergency exit. She also confirmed with me that she will get Bhekokuhle Mazibuko to give me a call, but unfortunately I am still waiting for that phone call.
0 replies
Review Distribution
5 Star
1 (10%)
4 Star
1 (10%)
3 Star
0 (0%)
2 Star
5 (50%)
1 Star
3 (30%)