CJ
Christina J
Active since Feb 2024
12
Reviews
0
Industries
Reviews
12 reviews3 weeks ago
Urgent Complaint: Unauthorised Card Transactions and Poor ***** Handling Capitec ***** Case Number – 148441094
I am writing to formally express my dissatisfaction regarding the way my ***** case has been handled by Capitec’s ***** Department. I travelled to South Africa in April 2026 and returned to Zimbabwe on 4 May 2026. On 8 May 2026, *****ulent transactions were made using my Capitec card at Tabbs Diyana in Johannesburg, South Africa. I only became aware of these transactions recently when I attempted to make an online purchase and noticed the missing funds. As a precaution, I always update and restrict my card limits once I return to Zimbabwe. This makes it extremely concerning that transactions could still take place in South Africa after I had already left the country. It is clear to me that my card details were likely cloned while I was using my card in South Africa, whether at a retail store or a fuel station. I reported the matter to Capitec immediately and logged a ***** case. I was assisted by a consultant named Thelma, who advised me that the investigation could take up to 14 working days. However, after already waiting a week, the only response I have effectively received is: “We realize this is not the outcome you wanted, and we are sorry for your loss.” With all due respect, “sorry” is not an acceptable resolution when a customer has lost R9,100 through *****ulent activity. It is easy for a bank to apologise when it is not your own hard-earned money that has disappeared. This amount is significant, and I refuse to simply accept the loss without proper investigation and accountability. I want my money refunded. It is not my fault that Capitec’s banking systems are vulnerable to card cloning and *****ulent transactions. Customers trust the bank to have secure systems in place to protect their accounts and personal banking information. I should not be expected to carry the financial loss for ******** activity that occurred because *****sters were able to access and use my card details so easily. What concerns me even more is that these transactions reportedly took place at the same store, on the same day, within minutes of each other. Surely this should make it possible for Capitec to urgently investigate the merchant, obtain CCTV footage, identify the individual who used the cloned card, and recover the funds where possible. Instead, I am left feeling as though the burden of this loss has simply been shifted onto me as the customer. I find the handling of this matter highly unprofessional and unacceptable. Customers trust Capitec to protect their accounts and to act swiftly and effectively in cases of *****. At this stage, I feel that Capitec has failed me entirely. I request: A full and urgent investigation into these *****ulent transactions; Clear feedback regarding the progress of the investigation; Information on what steps Capitec is taking with the merchant involved; Clarification on why the transactions were allowed despite my location being outside South Africa; and Immediate reimbur*****t of the *****ulent transactions. I expect a formal response as a matter of urgency.
1 reply
1 month ago
Who to believe?
I start to believe they a bunch of people making false promises or ****mers. Told me to collect item in store on Saturday. Couldnt make it so instead I ordered online, now they tell me the reason they haven't delivered yet is because tjey didn't have stock.
0 replies
4 months ago
Formal Complaint Regarding AirPods Warranty Handling and Customer Service
Dear Apple iStore Stellenbosch Management / Apple Customer Services, I am writing to formally lodge a serious complaint regarding the inconsistent handling of a warranty claim for AirPods purchased in September 2025, and the unacceptable manner in which this matter was dealt with at the Apple iStore in Stellenbosch. When the AirPods stopped functioning, Jessica, my partner’s daughter, approached the Apple iStore in Zimbabwe. After assessment, she was clearly informed by Apple Zimbabwe that the AirPods qualified for replacement under warranty, with the only condition being a three-week waiting period. This confirmation established a clear warranty decision by an authorised Apple retailer. Due to her university commitments, she was unable to remain in Zimbabwe for the full waiting period and therefore sought to complete the replacement process at the Apple iStore in Stellenbosch. Despite the prior warranty approval by Apple Zimbabwe, the Stellenbosch store chose to reverse this decision and refused replacement, citing alleged “sweat damage.” This contradiction between two Apple iStores is completely unacceptable. Apple warranty decisions should be consistent across regions, especially when an authorised Apple store has already confirmed that a product qualifies for replacement. Furthermore, the reason provided directly contradicts Apple’s own product specifications. Apple clearly states that AirPods and the Charging Case are rated IP54 dust, sweat, and water resistant, and are designed to withstand rain and heavy workouts. To deny a warranty claim on the basis of sweat exposure is therefore inconsistent with how the product is marketed, sold, and expected to perform under normal use. Equally concerning was the manner in which this matter was handled. Jessica left the store feeling dismissed and unfairly treated, despite presenting a legitimate warranty issue that had already been approved by another Apple iStore. This level of service falls far below the standard expected from a brand that positions itself as a leader in customer experience and product integrity. Given that Apple Zimbabwe had already confirmed that the AirPods must be replaced under warranty, and given that the cited reason for refusal is incompatible with Apple’s own specifications, I see no reasonable basis on which this replacement can continue to be denied. I therefore request that this matter be escalated immediately and that the AirPods be replaced without further delay, in line with the original warranty decision and Apple’s stated product standards. I also request a written response explaining how two Apple iStores can reach opposing warranty conclusions for the same product under the same conditions. I trust that Apple will act promptly to resolve this matter and uphold the consistency, fairness, and professionalism that customers expect worldwide. Yours sincerely, Chrissie Jacobs
1 reply
5 months ago
Formal Complaint: Service Failure – Missing Wedding Ring at OR Tambo Bidvest Premier Lounge
Dear Bidvest Premier Lounge Management, I am writing to formally lodge a complaint regarding the service I received in relation to a missing wedding ring at the Bidvest Premier Lounge at OR Tambo International Airport. I would like to note that Bonisa was helpful and courteous in her interactions with me, and I appreciate her willingness to assist. However, I am deeply dissatisfied with how the matter was ultimately handled. When I returned and accessed the lounge to follow up on the incident, I met with Thabang and specifically asked him to help search for the ring at the chairs where my sister had been seated. We checked both chairs together. When I stood up and turned around, I noticed that there are two cameras clearly directed at those exact chairs where my sister had been sitting and where her wedding ring went missing. Despite this, neither Thabang nor Bonisa took the initiative to review the CCTV footage. Instead, the matter was dismissed with a simple apology and the explanation that the ring was not found and that nothing had been handed in. This response was inadequate, especially considering that the footage could clearly establish what happened and at what point, allowing the matter to be properly investigated and potentially resolved. A wedding ring is not a trivial item. I am extremely unhappy with the lack of urgency, accountability, and investigative effort shown in assisting my sister with recovering such a sentimental and valuable item. It felt far too easy to close the matter without making use of the available resources, particularly the CCTV footage. I expect this complaint to be taken seriously and would appreciate confirmation of who is handling this matter, as well as what steps will now be taken to investigate the incident properly. I look forward to your response. Bonisa has my number and I am only available on whatsapp
0 replies
7 months ago
No response
To whom it may concern I recently received a quotation from Pets Abroad, and the accompanying letter led me to believe that the banking details provided were associated with them. Unfortunately, I made an honest mistake and paid your account instead of Pets Abroad. Upon realising the error, I immediately contacted my bank and attempted to cancel the payment. However, the cancellation request was unsuccessful. I kindly request clarity as to why the payment cannot be reversed from your side. The funds were not intended for your organisation, and this was a genuine error made in good faith. I respectfully ask that this matter be resolved. I received an email back from Ms Nancy Doone saying that Tebogo must assist in this matter. I have not heard from him yet and I have been sending emails asking to assist and no one has responded eversince Here is tge email response below: Morning Tebogo please assist with the refund 20 STEVE BIKO ROAD AGRICUTURE PLACE ARCADIA ROOM Q-GF-11 Kind Regards...? MS NANCY DOONE Food Import & Export Standards Department of Agriculture Tel: +2712 319 7500 Web: www.dalrrd.gov.za E-mail: VetPermits@Dalrrd.gov.za
0 replies
11 months ago
Reschedule return MRRN-9Z497-YKKN Issue resolved
Thank you to Simone and Siphosethu for taking care of the issue I had with the returning of the products. Much appreciated.
0 replies
12 months ago
Your app only allows you to speak to a robot
I tried to communicate to someone begore, but I explained I have a Zim number. My SA number.only works when I am there . They keep on phoning on SA number and now they don't want to come and collect what I am returning . I can not speak to a robot on your app. Please contact me on +263 787152020 And not +27825155782
1 reply
13 months ago
No resolve options
I have scheduled for a return, but I explained I am not in SA. The place where they have to collect it is only available certain times and days. I asked them to please arrange with her what time suits her and what day. Everyday they arrive there when she is not there. How can we resolve this when I can not talk to a human being. It is all robotic and there is absolutely no contact details to get in contact with takealot
0 replies
16 months ago
Thank you to Zenobia Ngoma, the Complaint Management Officer of Capitec
After numerous back-and-forth emails with Zenobia Ngoma, the Complaint Management Officer, she went above and beyond to assist in resolving the situation. Thanks to her efforts, along with the support of RTMC and Courier Guy, everything was successfully resolved within a week. I would like to express my heartfelt gratitude to Zenobia for going the extra mile and ensuring everything was sorted out.
0 replies
17 months ago
Pathetic service from Capitec
I renewed my car license disk through my bank on the 23rd of July. You pay an additional R99 for courier delivery to the address you provide. However, I still have not received my license disk. I attempted to use your WhatsApp services, but they are not user-friendly, offering only robotic responses. There is no option to speak to a human or to get help specifically with the license disk. Eventually, I called Capitec on the 2nd of January 2025 at 13:29 and spoke to a representative. She promised to find the waybill number and send it to me via email, but I have yet to receive it. Please note that I am not in SA currently and not sure if you will be able to get hold of me on my SA mobile number. My email address is christinajacobs0208@gmail.com. Or +263 78 715 2020
0 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
1 (8.333333333333334%)
3 Star
0 (0%)
2 Star
6 (50%)
1 Star
4 (33.333333333333336%)