Department of employment and Labour in Kwadukuza refused to provide us with UIF status

Boncap requires certain documentation for Income verification. We submitted the relevant document but they now also require UIF status. Dept of employment and labour is completely adamant that they are not allowed to issue confirmation of emplyment status for medical aid purposes and only allowed to issue UIF status for SASSA, hospital purposes or school fees. The agent at Boncap was even willing to speak to Nonhlanhla who is the agent at dept of employment and labour in Kwadukuza and she refused to speak to the agent at Boncap. Nonhlanhla was completely rude, unwilling to assist and kept asking us to rejoin the queue every time she thought that we were wasting her time. Sadly the UIF status forms have been issued to other users without any such challenges but obviously that came at a fee. Your favorable response will be highly appreciated. We tried to obtain the UIF status online but because the relevant individual was never employed or registered with UIF, it therefore does not bring up an records. Regards