RS
Ramila S
Active since Jan 2013
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
ABSA inefficiency has cost me money
I contacted Absa to stop an unauthorised deduction from my credit card. The deduction related to an eDreams subscription, which had already been cancelled but continued to be processed after cancellation. In February 2026, I emailed the required information to the Absa Disputes department, as advised. However, the deduction was not stopped. Upon further enquiry, I was informed that the Absa agent who assisted me in February failed to advise me to attach my bank statement reflecting the relevant transactions. As a result, the dispute was not properly processed. The misinformation provided by Absa led to additional financial loss on my account. Instead of being beneficial, the Absa credit card has resulted in further costs to me. The only solution to prevent any additional unauthorised deductions or losses, was to close my account.
53 replies
5 months ago
Department of employment and Labour in Kwadukuza refused to provide us with UIF status
Boncap requires certain documentation for Income verification. We submitted the relevant document but they now also require UIF status. Dept of employment and labour is completely adamant that they are not allowed to issue confirmation of emplyment status for medical aid purposes and only allowed to issue UIF status for SASSA, hospital purposes or school fees. The agent at Boncap was even willing to speak to Nonhlanhla who is the agent at dept of employment and labour in Kwadukuza and she refused to speak to the agent at Boncap. Nonhlanhla was completely rude, unwilling to assist and kept asking us to rejoin the queue every time she thought that we were wasting her time. Sadly the UIF status forms have been issued to other users without any such challenges but obviously that came at a fee. Your favorable response will be highly appreciated. We tried to obtain the UIF status online but because the relevant individual was never employed or registered with UIF, it therefore does not bring up an records. Regards
0 replies
5 months ago
Boncap Requires UIF status and the hassle of obtaining this from Dept of labour
Boncap requires certain documentation for Income verification. We submitted the relevant document but they now also require UIF status. Dept of labour is completely adamant that they are not allowed to issue such confirmation for medical aid purposes and only issue UIF status for SASSA, hospital purposes or school fees. The agent at Boncap was even willing to speak to Nonhlanhla who is the agent from dept of labour in Kwadukuza and she refused to speak to Boncap. Nonhlanhla at Dept of Labour was completely rude, unwilling to assist and kept asking us to rejoin the queue every time we had to make a quick call to get advice as to what is the way forward. Sadly the UIF status forms have been issued to others without any such challenges but obviously that came at a fee.
53 replies
124 months ago
Faulty Sim card
Did not have service on my phone for more than a week. Called Cell C & was told to visit one of their stores. Went to Cell C at Galleria mall (Amanzimtoti) whilst on vacation and was asked to pay R100 for sim swap, where they removed the old sim and inserted the new one and was asked to keep my phone off for 12 hrs. Tried re-booting the phone after 18hrs and still no service. I was back home from vacation & therefore could not drive back 150km to Galleria store. So I went to one of our local Cell C store in Stanger where they removed the sim and re-inserted it but stated that device should have been off when this was done. My device was back in service immediately. A week later I'm back to square one, \no service". Contacted Cell C again & was told that all blue sim cards are faulty and should have got a black sim card. How on earth am I supposed to know that. Why are your stores selling faulty sim cards? should I now pay for another sim card? I am being charged monthly yet not enjoying the services as supposed to. Please email all feedback to [Email Removed] since my phone is out of service."""
75 replies
125 months ago
lack of sensitivity
Called Flexiclub around the end of Nov 2015 to make reservations at Perna Perna St Lucia from 08 Jan to 11 Jan 16 for two units, 12 guests in total. Booking was confirmed & monies were paid. Leaves were booked, working contracts re-scheduled
75 replies
128 months ago
incorrect bill & incompetent staff
I received sms notification from Cell C stating contract ends on 27/8/15 so I upgraded on 24/8/15. My upgrade contract was R499 and I set a R50 limit so at no given time should my bill exceed R550. When I received a high bill of R805, I was confused. Spoke to Aiden (rep at Cell C) who stated that I was charged a handset fee for my previous Samsung S4 since I've done an early upgrade as my contract only ends on 16/10/15 & therefore liable for handset fee for the next 2 months. Explained him the sms notification from Cell C & the delivery note dated 12/8/13 of previous contract which he dismissed & instead xferred me to the upgrade dept where I was told this is untrue since records indicate that my contract infact has expired and referred me back to bill query dept where a query was logged (5092801779). A team leader called me later to say that the handset fee is not because of early upgrade but due to being undercharged 18 months ago & hence the handset fee being raised now. She further stated that no additional fee will be raised the following month. Guess what? just got another Invoice for R835. Very Unhappy.....
75 replies
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3 Star
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2 Star
3 (50%)
1 Star
3 (50%)