FC
Flexi Club
Verified Business
FC
Flexi Club
Verified Business
55 Reviews (last 12 months)
Responds in 230 hours 45 min
AI Review Summary
Based on recent customer reviews, Flexi Club delivers exceptionally warm and knowledgeable frontline service, with named consultants consistently praised for going above and beyond to secure bookings and resolve queries. However, a recurring pattern of serious billing errors, credit bureau disputes, unreturned deposits, and near-total unresponsiveness from the accounts department significantly undermines trust. Communication breakdowns on financial and administrative matters represent a major vulnerability.
Top Strengths:
- •Customer Service & Travel Expertise: Named consultants like Mershin, Prenisha, Yanga, and Nobuhle are consistently praised for being friendly, proactive, knowledgeable, and personally invested in finding ideal holiday bookings for members.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#7Ranked In Travel Agencies
230 hours 45 minutesAverage Time To Reply
-6 NPSRecommended: Unlikely
Replied to 92% of negative reviews
Typically takes less than 139 hours 60 min to reply
TrustIndex
0
Score
Ranking
#7
in Travel Agencies
Avg Reply
230 hours 45 minutes
NPS Score
-6
Recommended: Unlikely
Replied to 92% of negative reviews
Typically takes less than 139 hours 60 min to reply
Review Distribution
3.9|55 Reviews
May '25 - Apr '26
5(63.6%)
4(13.6%)
3(2.3%)
2(0%)
1(20.5%)
5(63.6%)
4(13.6%)
3(2.3%)
2(0%)
1(20.5%)
Recent reviews (55)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
VG
Vince G
1 reviews | Active since Jan 2020
24 Feb 2026, 11:18
Great Service
Nobuhle Mbooi called me and asked me if I would like to take up the offer of accommodation at a resort that was available. Friendly service and I did not even had to do anything. Now I have a booking for a getaway. Great Service.
Helpful (0)
|Replies (0)VG
Vince G
1 reviews | Active since Jan 2020
24 Feb 2026, 11:18
Great Service
Nobuhle Mbooi called me and asked me if I would like to take up the offer of accommodation at a resort that was available. Friendly service and I did not even had to do anything. Now I have a booking for a getaway. Great Service.
0
Replies (0)sT
samantha T
1 reviews | Active since Jan 2020
6 Feb 2026, 11:00
Guilty By Association
I would love to give them a 5 star as their customer service consultants do appear to be friendly and helpful HOWEVER my vehicle subscription is with them although the vehicle itself belongs to Avis/Budget ~~> see below: “ BEWARE - They DO NOT return deposits I had an 11 month contract with Avis Budget fascilitated by Flexiclub. During the 11month period i was blatantly accused on 2 or 3 occasions of non payment despite my sending pop to multiple parties. On one occasion i was even told the vehicle had been handed over for recovery!! I had to take 4hours out of my own time to resend the pop again and again. Once the contract ended they again accused me of failing to pay and again thr same story. I have now sent the pop to each and every staff member and requested my deposit refund. The contract ended on 6 December and it is now 6 February and I am STILL waiting for the deposit. Avis Budget are completely ignoring alll attempts at communication. Apart from the dishonesty/*****, the lack of even basic customer service training is shocking!”
Helpful (0)
|Replies (0)sT
samantha T
1 reviews | Active since Jan 2020
6 Feb 2026, 11:00
Guilty By Association
I would love to give them a 5 star as their customer service consultants do appear to be friendly and helpful HOWEVER my vehicle subscription is with them although the vehicle itself belongs to Avis/Budget ~~> see below: “ BEWARE - They DO NOT return deposits I had an 11 month contract with Avis Budget fascilitated by Flexiclub. During the 11month period i was blatantly accused on 2 or 3 occasions of non payment despite my sending pop to multiple parties. On one occasion i was even told the vehicle had been handed over for recovery!! I had to take 4hours out of my own time to resend the pop again and again. Once the contract ended they again accused me of failing to pay and again thr same story. I have now sent the pop to each and every staff member and requested my deposit refund. The contract ended on 6 December and it is now 6 February and I am STILL waiting for the deposit. Avis Budget are completely ignoring alll attempts at communication. Apart from the dishonesty/*****, the lack of even basic customer service training is shocking!”
0
Replies (0)M
Minette
1 reviews | Active since Jan 2020
4 Feb 2026, 00:36
Very irked
Wr bought a car by flexi drive last year on the 25th of October. The first debit order went of as arranged, since then 2 debit orders failed. One, i was told, due to a system glitch, the second im still waiting on a response. They email saying the debit order has failed and that we have 7 days to correct it, in other words, i have to pay the installment manually, wich costs me R35 every time, for immediate payment. I am very irked by this.
Helpful (0)
|Replies (0)M
Minette
1 reviews | Active since Jan 2020
4 Feb 2026, 00:36
Very irked
Wr bought a car by flexi drive last year on the 25th of October. The first debit order went of as arranged, since then 2 debit orders failed. One, i was told, due to a system glitch, the second im still waiting on a response. They email saying the debit order has failed and that we have 7 days to correct it, in other words, i have to pay the installment manually, wich costs me R35 every time, for immediate payment. I am very irked by this.
0
Replies (0)WJ
RB
Roy B
1 reviews | Active since Jan 2020
18 Jan 2026, 10:53
Assistance to change reservation due to flooding in the Kruger Park area.
Mersin Naidoo was extremely helpful and professional is assisting me to change my reservation at short notice due the the flooding in the Kruger area. He went way and beyond my expectations. Thank you Mershin. I am very grateful.
Helpful (0)
|Replies (0)RB
Roy B
1 reviews | Active since Jan 2020
18 Jan 2026, 10:53
Assistance to change reservation due to flooding in the Kruger Park area.
Mersin Naidoo was extremely helpful and professional is assisting me to change my reservation at short notice due the the flooding in the Kruger area. He went way and beyond my expectations. Thank you Mershin. I am very grateful.
0
Replies (0)dB
dewald B
1 reviews | Active since Jan 2020
31 Dec 2025, 07:42
Thank you for the smiling service Mershin!
My experience with the Flexiclub website was not satisfactory. It was slow, painfully so, and on top of that it could not find any available dates for any of the resorts that I selected (maybe a back end timeout issue?) Please address the website. BUT..... on 31 Dec 25 I knew that it was the last day to use my points that would expire on the day so I decided to call the call center. What a fresh experience!!! Mershin Naidoo picked up, was friendly from the first hallo, sorted my looong holiday request at the resort I required while not having to move between units. He is the reason I am giving a 4 star and the website is the reason for not giving 5 stars.
Helpful (0)
|Replies (0)dB
dewald B
1 reviews | Active since Jan 2020
31 Dec 2025, 07:42
Thank you for the smiling service Mershin!
My experience with the Flexiclub website was not satisfactory. It was slow, painfully so, and on top of that it could not find any available dates for any of the resorts that I selected (maybe a back end timeout issue?) Please address the website. BUT..... on 31 Dec 25 I knew that it was the last day to use my points that would expire on the day so I decided to call the call center. What a fresh experience!!! Mershin Naidoo picked up, was friendly from the first hallo, sorted my looong holiday request at the resort I required while not having to move between units. He is the reason I am giving a 4 star and the website is the reason for not giving 5 stars.
0
Replies (0)aR
andre R
1 reviews | Active since Jan 2020
21 Nov 2025, 09:47
Great booking experience
I had a very pleasant holiday booking experience with Nobuhle Mbooi today. She was very friendly, patient and kind. Nobuhle Mbooi could answer all our questions and made sure we were satisfied with our holiday bookings. Thank you Nobuhle Mbooi. Strongly recommend your service.
Helpful (0)
|Replies (0)aR
andre R
1 reviews | Active since Jan 2020
21 Nov 2025, 09:47
Great booking experience
I had a very pleasant holiday booking experience with Nobuhle Mbooi today. She was very friendly, patient and kind. Nobuhle Mbooi could answer all our questions and made sure we were satisfied with our holiday bookings. Thank you Nobuhle Mbooi. Strongly recommend your service.
0
Replies (0)A