ST
samantha T
Active since Aug 2020
9
Reviews
0
Industries
Reviews
9 reviews2 months ago
Guilty By Association
I would love to give them a 5 star as their customer service consultants do appear to be friendly and helpful HOWEVER my vehicle subscription is with them although the vehicle itself belongs to Avis/Budget ~~> see below: “ BEWARE - They DO NOT return deposits I had an 11 month contract with Avis Budget fascilitated by Flexiclub. During the 11month period i was blatantly accused on 2 or 3 occasions of non payment despite my sending pop to multiple parties. On one occasion i was even told the vehicle had been handed over for recovery!! I had to take 4hours out of my own time to resend the pop again and again. Once the contract ended they again accused me of failing to pay and again thr same story. I have now sent the pop to each and every staff member and requested my deposit refund. The contract ended on 6 December and it is now 6 February and I am STILL waiting for the deposit. Avis Budget are completely ignoring alll attempts at communication. Apart from the dishonesty/*****, the lack of even basic customer service training is shocking!”
53 replies
2 months ago
BEWARE - They DO NOT return deposits
I had an 11 month contract with Avis Budget fascilitated by Flexiclub. During the 11month period i was blatantly accused on 2 or 3 occasions of non payment despite my sending pop to multiple parties. On one occasion i was even told the vehicle had been handed over for recovery!! I had to take 4hours out of my own time to resend the pop again and again. Once the contract ended they again accused me of failing to pay and again thr same story. I have now sent the pop to each and every staff member and requested my deposit refund. The contract ended on 6 December and it is now 6 February and I am STILL waiting for the deposit. Avis Budget are completely ignoring alll attempts at communication. Apart from the dishonesty/*****, the lack of even basic customer service training is shocking!
0 replies
15 months ago
EXCEPTIONAL SERVICE
I literally received my vehicle not even 24 hours after making payment of the first months subscription. I was expecting a 2nd hand rental car with a low to medium mileage BUT my chosen vehicle had 540km on the clock!! Aside from the vehicle itself that I am SOOO happy with, the support/customer service is truly exception - very rare these days. Every whatsapp message/communication with the agent{s) has been responded to almost immediately and in a friendly, professional manner and with great efficiency. I can honestly say they deserve a 5 star rating and I do hope other companies follow their lead insofar as customer care goes.
53 replies
15 months ago
TOP UP CANNOT BE MADE WITHOUT A LINK AND NO AGENT RESPONDS TO REQUESTS FOR ONE
Ii signed a 6 month lease agreement with FlexClub (Avis/Budget Group). The monthly subscription is due 15th of each month. The way it works (according to what is advertised) is that I can go into my account at any time of the month and top up the payment. HOWEVER, this is not the case. I need to wait for a payment link in order to go into my account to top up payment. The first payment due was 15 November. I reached out daily via whatsapp and email from 5 November requesting a link in order that I could top up payment. Nobody responded to my emails. The whatsapps were responded to with the agent telling me he would forward my messages. Daily. Nothing. No link. Eventually on 18 November I received a phone call from Jason demanding payment and letting me know he had just sent the link. Payment was made that same day with immediate clearance. December, I logged in daily from the 10th to check whether the payment link was active. Eventually it was active on the 14th and I made payment without a hitch. Its now 15 January and same story. I phoned this morning and the lady assured me she would send a payment link via email. It is now 2pm (4 hours later and still no payment link (via email) and logging in to my account, there is still no active link to pay on. There is however an active link to pay Novembers subscription!!! Novembers subscription as stated above was paid the minute the link became active which was the 18th. NOTE: Novembers payment was made immediately but is still reflecting in my account as unpaid. It is 15 January and payment is due but I am not able to pay it as the link is not active AND I cannot reach anybody at Avis/Budget/Flexclub as usual!!!!
53 replies
15 months ago
TOPUP CAN ONLY BE MADE ONCE AN AGENT SENDS A LINK AND NO AGENT SENDS THE LINK !!!
I signed a 6 month lease agreement. The monthly subscription is due 15th of each month. The way it works (according to what is advertised) is that I can go into my account at any time of the month and top up the payment. HOWEVER, this is not the case. I need to wait for a payment link in order to go into my account to top up payment. The first payment due was 15 November. I reached out daily via whatsapp and email from 5 November requesting a link in order that I could top up payment. Nobody responded to my emails. The whatsapps were responded to with the agent telling me he would forward my messages. Daily. Nothing. No link. Eventually on 18 November I received a phone call from Jason demanding payment and letting me know he had just sent the link. Payment was made that same day with immediate clearance. December, I logged in daily from the 10th to check whether the payment link was active. Eventually it was active on the 14th and I made payment without a hitch. Its now 15 January and same story. I phoned this morning and the lady assured me she would send a payment link via email. It is now 2pm (4 hours later and still no payment link (via email) and logging in to my account, there is still no active link to pay on. There is however an active link to pay Novembers subscription!!! Novembers subscription as stated above was paid the minute the link became active which was the 18th. NOTE: Novembers payment was made immediately but is still reflecting in my account as unpaid. It is 15 January and payment is due but I am not able to pay it as the link is not active AND I cannot reach anybody at Avis/Budget/Flexclub as usual!!!!
0 replies
21 months ago
*****ULENT DEBIT ORDER IN FAVOUR OF FINCHOICE
I have just noticed a debit order on my capitec account in fabour of Finchoice in the amount of R474.42. I DO NOT have an account at Finchoice, have NEVER received a loan from Finchoice so what the hell is this about??? REMOVE IT IMMEDIATELY
116 replies
51 months ago
Exceptional
I have been using Yaga both as a buyer and a seller for well over a year now and feel compelled to make mention of the fact that there CUSTOMER SERVICE is EXCEPTIONAL!!! I've made contact a number of times now and each time I am amazed at the speed of which my queries have been dealt with. If only other org will take their lead.
0 replies
69 months ago
SIHLE - MAY OTHERS TAKE YOUR LEAD!
I have been using PAXI for a month or two now and have never had cause to complain re the service received when calling their customer care line. The agents are friendly and helpful and happy to assist. Today however, the service I received when calling in to track a parcel, was truly exceptional! The agent, a gentleman by the name of SIHLE went far beyond what was expected of him. When I hung up, I was not looking forward to the inconvenience of having to stand in a queue at PEP and explain the story about my parcel to the sales lady and have to try and convince her to give me my parcel without my having the PIN; the relevant branch had not registered my parcel as received when it arrived and as Sihle patiently explained, they were not able to do so now at this late stage and as such the only way to get my parcel was to mention to the sales lady that Sihle had called and traced it to their branch and to request for her to call him so that he could explain the situation to her; Nevertheless I was grateful that at least Sihle had managed to track the parcel for me. So I thanked him for his help and his patience and hung up. To my surprise, an hour later I received notification from Sihle that I should look out for a text message containing the PIN number that i needed to collect my parcel!!! It turns out after our phone call Sihle had decided that although I was satisfied with the service received, he was not and he therefore went out of his way, and had spent the last hour unbeknown to me, making calls, researching and brainstorming how to get the system to issue me with a PIN without causing all subsequent parcels to reflect a system error (as mine had). Sihle did not need to do this. He did not need to put in any further effort after all I was not complaining about the service received and him going out of his way would therefore make no difference, i.e. he would not gain anything from doing more than what was asked, neither would he lose anything YET he went out of his way anyway. I do hope that PEP/PAXI take my comments into consideration when assessing Sihle and his performance and CONGRATULATIONS to PEP/PAXI who have a real asset in this young gent! May others follow Sihle and PEP's lead when it comes to excellence in service!
0 replies
69 months ago
Account handed over for collection DESPITE admitting they made a mistake in doing so BUT "sorry we can't do anything about it now"!
I called Telkom requesting amount due and was told that due to the current pandemic I was only liable to pay 50% of my bill at month end. After being reassured numerous times that this was indeed the case, I left only enough in my account to cover 50% of the bill. A month later (end of May) I received notification stating that my account was in arrears by R2000. I called in and after being told there had been a miscom within Telkom (whatever that means) I paid the total outstanding R2000 immediately bringing my account up to date and this was confirmed with the customer services agent. However, 2 or 3 days later, the debit order went through again and R2000 was deducted. And once again I called and once again another excuse and reassurance that my account was up to date and more so, I was now R2000 in credit! The end of June no debit order went off so again I called Telkom and asked why. I was told that this was due to the fact that I had paid double the previous month - which I had. They further went on to state that my debit order would resume again at the end of July. Lo and behold the end of July I receive a text message stating that my account has been handed over due to non-payment!!! I called in again and was told that the text message was sent in error as my account was up to date HOWEVER as my account had already been handed over there was nothing they can do!!!! Despite TELKOM ADMITTING THAT MY ACCOUNT IS UP TO DATE they state "we made a mistake and handed your account over for collection and cut off line and left me in a strange city - to which I relocated a few days ago, knowing no-one - without a phone because they made a mistake!!!
0 replies
Review Distribution
5 Star
3 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (66.66666666666667%)