Without electricity for 21 days

Hello Peter, please assist. We are currently 21days without electricity. Our electricity has been cut because of accusations that we have bridged our meter.We have submitted all the proof of our electricity purchase, we have been sending emails but to date there has been no communication from their side.i am based at 32b Snyman Drive Wright Park Springs. Owner of the house Mmamokano Elizabeth Mamaila. We went to the offices they never attended to the matter instead indirectly they asked for a bribe by saying we know what we must do to get the electricity back. Emails were sent still no response. I still reiterate that it's been weeks without electricity and we don't know what will happen to our appliances when it comes back. The food we've bought is spoiled and we had to throw it away. This is a matter of urgency kindly help. My contacts a 083 365 6742