Germiston home affairs rude staff

The germiston home affairs ladies specifically staff are rude yesterday an older lady working there was giving me attitude and rudely assisting us and even threatened that she wont give me my passport if im angry.Today another one cancelled our ticket number told us to reactivate it at number 12 the lady at number 12 redirected me back to her telling me she doesnt deal with such issues they are rude I dont know if they work for just the salary or for helping us.It is really wrong for a woman to be rude to other women but kind to men I say this because when I called my dad to handle everything she was then calm and quick even waited for him to fetch other documents in the car but with me she quickly cancelled and said other people are waiting meanwhile she just wanted to chat with her friends/colleagues.