Poor service

I booked online,my date was 22 May 2024,time was 9am to 10am. I came earlier around6am, they told us the system is offline and came the next day still the system is offline. The security advice me to come on Saturday so that i may not cue again,they promised to attend me,im here ,since 6:30am they told us the system is offline. No one is attending us.