Slow and weak service. For 4 years to register twins

Its been 4 years and on going thaty wife and myself have been having a hard time with Registering our twins . we have had a problem sins covid 19 where I have showin away or get the excuse our system is offline or we can not help to register now . 4 years later to this day we have been showing away because of power problems and asked to go to boksburg . its a fighting battle and still we are getting showing away . we have relocate to limpopo after we lost all our belongs in a house fire . is there someone that van help as the twins needs to go to school and we need the certificates . please can we get help