DEPARTMENT OF HOME AFFAIRS KLERKSDORP - BAD SERVICE AND RUDE PERSONNEL

Appointment system at Klerksdorp Home Affairs needs to be fixed. Can the department explain why do people have to make Appointments if they're still gonna wait on a queue? Can the department explain why a person that made an appointment have to wait for more than 2 hours just for ID or passport collection? Can the department explain why is everything so slow in Klerksdorp homeaffairs why are they giving people slots when they still have to wait for hours. What is the Management saying about this? Why is our government saying about this. There's always a problem with the system not being able sort out slots when you get inside. We make appointment because we are also work in service delivery fields. A person can not be expected to wait for more than 2 hours for a mere ID collection. And tell me why the staff members are so rude and disrespectful? Why do restrooms looks like the one from the taxi rank? This is unacceptable. This is very bad.