Lazy staff

I don't know why we bother with online bookings as tje walk ins were getting preferance over us And ince inside I specifically told th lady Im doing my ID and Passport She only did the application for id si when i paid they couldn't help with the Passport as i have to wait for the id to reflect Overhall the staff think they doing us a favor when they are getting paid to work also they need to amend their system of working