DO
Department of Home Affairs Pavilion
Unclaimed Business
DO
Department of Home Affairs Pavilion
Unclaimed Business
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#7
in Utilities
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.8|5 Reviews
May '25 - Apr '26
5(20%)
4(0%)
3(0%)
2(0%)
1(80%)
5(20%)
4(0%)
3(0%)
2(0%)
1(80%)
Frequently Asked Questions About Department of Home Affairs Pavilion
Department of Home Affairs Pavilion has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Department of Home Affairs Pavilion across 5 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePG
Pearlene G
1 reviews | Active since Jan 2020
11 Mar 2026, 08:06
Compliment for Amazing Customer Service
Compliments and not complaints im very pleased with the service my kids received at Pavillion Home Affairs
Helpful (0)
|Replies (0)PG
Pearlene G
1 reviews | Active since Jan 2020
11 Mar 2026, 08:06
Compliment for Amazing Customer Service
Compliments and not complaints im very pleased with the service my kids received at Pavillion Home Affairs
0
Replies (0)B
RC
Rubendran C
1 reviews | Active since Jan 2020
4 Feb 2026, 03:22
Lazy staff
I don't know why we bother with online bookings as tje walk ins were getting preferance over us And ince inside I specifically told th lady Im doing my ID and Passport She only did the application for id si when i paid they couldn't help with the Passport as i have to wait for the id to reflect Overhall the staff think they doing us a favor when they are getting paid to work also they need to amend their system of working
Helpful (0)
|Replies (0)RC
Rubendran C
1 reviews | Active since Jan 2020
4 Feb 2026, 03:22
Lazy staff
I don't know why we bother with online bookings as tje walk ins were getting preferance over us And ince inside I specifically told th lady Im doing my ID and Passport She only did the application for id si when i paid they couldn't help with the Passport as i have to wait for the id to reflect Overhall the staff think they doing us a favor when they are getting paid to work also they need to amend their system of working
0
Replies (0)BM
Bridgette M
1 reviews | Active since Jan 2020
10 Nov 2025, 13:30
Very Poor Service in ID Collections!
Why is ID collection such a hassle? We all have work and commitments. Its so downheartening to spend money and time to come here, after requesting leave from a boss who doesn't want to grant it, and then be told the sod story of how this branch is short staffed! Plus you aren't even allowed to get a slip of attendance!! So it's like I've **** to my boss that I've come here, when I actually have!!!! Not to mention I have things waiting on this VERY ID!! Really disappointed by this!
Helpful (0)
|Replies (0)BM
Bridgette M
1 reviews | Active since Jan 2020
10 Nov 2025, 13:30
Very Poor Service in ID Collections!
Why is ID collection such a hassle? We all have work and commitments. Its so downheartening to spend money and time to come here, after requesting leave from a boss who doesn't want to grant it, and then be told the sod story of how this branch is short staffed! Plus you aren't even allowed to get a slip of attendance!! So it's like I've **** to my boss that I've come here, when I actually have!!!! Not to mention I have things waiting on this VERY ID!! Really disappointed by this!
0
Replies (0)TB
Thandeka B
1 reviews | Active since Jan 2020
6 Oct 2025, 10:09
The Branch Where People Do Not Matter
These people have no regard for others at all. On the portal it is said that an appointment is not required for biometrics and yet when you get there, the security guard tells you to return home and make an appointment. This is truly frustrating. The manager does not reply to emails and the phone rings to no avail. On the email I copied hacc@dha.gov.za as well but nobody has bothered to respond.
Helpful (0)
|Replies (0)TB
Thandeka B
1 reviews | Active since Jan 2020
6 Oct 2025, 10:09
The Branch Where People Do Not Matter
These people have no regard for others at all. On the portal it is said that an appointment is not required for biometrics and yet when you get there, the security guard tells you to return home and make an appointment. This is truly frustrating. The manager does not reply to emails and the phone rings to no avail. On the email I copied hacc@dha.gov.za as well but nobody has bothered to respond.
0
Replies (0)