Andy L

Active since Jul 2017

Reviews

Industries

Reviews

20 reviews

5 months ago

A Glorious Experience at Home Affairs Pavilion Mall

I was honestly dreading my visit to Home Affairs, as my son needed a passport. To my surprise, the entire process was painless — we received the passport in just 8 days, and collection was smooth and well within reason. What truly stood out was Cindy at the door. She is an absolute star! Ever-smiling, friendly, professional, and courteous, she set the tone for a positive experience right from the start. Unlike the negative stories one often hears, Cindy offered honest assistance with no hint of soliciting a bribe — just hard-working dedication. Even when I offered to buy her a cold drink (the humidity in the Pavilion Mall ba*****t was extreme), she politely declined with a smile and said, “No thank you. Please don’t.” That simple act spoke volumes about her integrity and commitment. Cindy, you are a shining example of what public service should be. Thank you for making what could have been a stressful day into a pleasant and memorable experience.

0 replies

Vodacom

8 months ago

Again a 1star Rating- double deduction

Dear Vodacom Customer Care, I am writing to express my deep frustration and disappointment with the ongoing mismanagement of my fibre account, which was finally cancelled after an unacceptably long delay in service activation. Despite numerous attempts on my part to escalate the matter and seek resolution, Vodacom failed to deliver the fibre installation as promised. After weeks of being ignored and strung along, I had no choice but to cancel the account and move to Openserve, who managed to connect me promptly and professionally—something Vodacom was either unwilling or unable to do. To my astonishment, I have now discovered that Vodacom has not only continued to bill me after the cancellation, but has also double-deducted subscription fees from my account. This is not only unacceptable—it is ********* and borders on *****ulent billing. Let me be absolutely clear: - The account in question was cancelled due to Vodacom’s failure to provide the contracted service. - Any further deductions from my account are unauthorized and must be reversed immediately. - I demand a full refund of all amounts debited post-cancellation, including the double deduction. - I also expect a formal apology and confirmation that no further deductions will occur. Should this matter not be resolved within 5 business days, I will have no choice but to escalate it to the Consumer Goods and Services Ombud and consider further legal action. I will also not hesitate to share my experience publicly to warn others of this unacceptable conduct.

1 reply

Supersonic

9 months ago

Joined Supersonic Fiber 10 days ago. Already 3 days without internet.

No service. No updates. No compensation. I’ve had to buy mobile data from another provider just to stay online—and Supersonic doesn’t offer credits for downtime or refunds for out-of-pocket costs. Is this the business model? Sell connectivity, fail to deliver, and leave customers stranded without recourse? I expected better. If this is how Supersonic treats new clients, I’m genuinely concerned about what lies ahead. Please fix this—and start treating your customers with fairness and accountability.

0 replies

Vodacom

10 months ago

Long Wait for Nothing

I am writing this with deep frustration and disappointment. On 7 October, I reluctantly agreed to renew my contract for another two years, solely because I was told that after four years of loyalty, the only way to receive a new router was to sign a fresh agreement. I comp****. And yet, 13 days later, I am still without a router. Still without internet. Still without any meaningful update. The only thing your call center seems capable of offering is a hollow “sorry.” No timeline. No escalation. No accountability. This is not how a professional service provider treats its customers—especially those who have remained loyal for years. I’ve upheld my end of the deal. You’ve failed to uphold yours. I expect immediate action. Not another apology. Not another delay. I want confirmation of when my router will be delivered, and I want this matter escalated to someone who can actually resolve it. Enough is enough.

4 replies

Pineapple Insurance

20 months ago

The Grass Isn't Always Greener: A Lesson in Insurance Loyalty

Dear Pineapple Insurance, I must say, I'm quite upset with you. You see, I think you've ruined all other insurance companies for me. I was lured away by another company with promises of loads of petrol money, and after just one week, I realized my mistake. Nervously, I called Pineapple and pleaded to be taken back. I promise I won't make this mistake again. As they say, the grass is not always greener on the other side! Thank you for welcoming me back with open arms.

1 reply

Pineapple Insurance

21 months ago

I've had the pleasure of being a Pineapple Insurance customer and I couldn't be happier with their service

I've had the pleasure of being a Pineapple Insurance customer and I couldn't be happier with their service. The team at Pineapple Insurance is always professional, friendly, and willing to go the extra mile to ensure customer satisfaction. The value they offer is fair, and their insurance plans are tailored to meet a wide range of needs. Interacting with Pineapple Insurance has always been effortless. Their platform is user-friendly, and any queries or concerns are addressed promptly. The peace of mind they provide is invaluable, and I wholeheartedly recommend Pineapple Insurance to anyone looking for reliable and efficient coverage.

1 reply

Renault in Pinetown

28 months ago

Turn bad into exceptional

Dear Renault Pinetown Team, I wanted to take a moment to express my sincere appreciation for the outstanding service I recently received from your dealership. Initially, there was an error that led to a one-star rating. However, your team took immediate responsibility, acted promptly, and offered a heartfelt apology. What truly impressed me was that Renault Pinetown went above and beyond to rectify the situation. Not only did you address the issue, but you also provided exceptional service that deserves nothing less than a five-star rating. Your commitment to customer satisfaction is commendable, and I am grateful for the positive experience. Thank you for turning a challenging situation into a remarkable one. I will gladly recommend Renault Pinetown to others based on the exceptional service I received. Warm regards, Andy

0 replies

Pineapple Insurance

32 months ago

My request was promptly investigated and resolve within more than reasonable time

My request was promptly investigated and resolve within more than reasonable time. Will most certainly recommend them. Pineapple Insurance remind me alot of Capitec when they started and just continue to improve

1 reply

Old Mutual

68 months ago

Services of two sides

Old Mutual Group Scheme is an absolute mission to get on the phone. BUT they eventually did payout as they have promised (in terms of the policy). I am trying now to adjust my policy (increase BUT again no luck to speak to anybody. After holding on for 20 minutes. Not sure if they feel they have enough business and dont need more

1 reply

MOWANA Properties

74 months ago

3 Years No Payment

We waiting now 3 years for a payment from Mowana Properties. As soon as we think we submitted all documents we get a request for more. At one stage we were asked to issue them with 3 months bank statements (remember they must pay us and they want to see our 3 month bank statements). For your own sanity try not to deal with them.

0 replies

Review Distribution

5 Star

8 (40%)

4 Star

0 (0%)

3 Star

1 (5%)

2 Star

0 (0%)

1 Star

11 (55%)

Andy L

Reviews

A Glorious Experience at Home Affairs Pavilion Mall

Again a 1star Rating- double deduction

Joined Supersonic Fiber 10 days ago. Already 3 days without internet.

Long Wait for Nothing

The Grass Isn't Always Greener: A Lesson in Insurance Loyalty

I've had the pleasure of being a Pineapple Insurance customer and I couldn't be happier with their service

Turn bad into exceptional

My request was promptly investigated and resolve within more than reasonable time

Services of two sides

3 Years No Payment

Review Distribution

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