AL
Andy L
Active since Jul 2017
20
Reviews
0
Industries
Reviews
20 reviews5 months ago
Again a 1star Rating- double deduction
Dear Vodacom Customer Care, I am writing to express my deep frustration and disappointment with the ongoing mismanagement of my fibre account, which was finally cancelled after an unacceptably long delay in service activation. Despite numerous attempts on my part to escalate the matter and seek resolution, Vodacom failed to deliver the fibre installation as promised. After weeks of being ignored and strung along, I had no choice but to cancel the account and move to Openserve, who managed to connect me promptly and professionally—something Vodacom was either unwilling or unable to do. To my astonishment, I have now discovered that Vodacom has not only continued to bill me after the cancellation, but has also double-deducted subscription fees from my account. This is not only unacceptable—it is ********* and borders on *****ulent billing. Let me be absolutely clear: - The account in question was cancelled due to Vodacom’s failure to provide the contracted service. - Any further deductions from my account are unauthorized and must be reversed immediately. - I demand a full refund of all amounts debited post-cancellation, including the double deduction. - I also expect a formal apology and confirmation that no further deductions will occur. Should this matter not be resolved within 5 business days, I will have no choice but to escalate it to the Consumer Goods and Services Ombud and consider further legal action. I will also not hesitate to share my experience publicly to warn others of this unacceptable conduct.
53 replies
5 months ago
Joined Supersonic Fiber 10 days ago. Already 3 days without internet.
No service. No updates. No compensation. I’ve had to buy mobile data from another provider just to stay online—and Supersonic doesn’t offer credits for downtime or refunds for out-of-pocket costs. Is this the business model? Sell connectivity, fail to deliver, and leave customers stranded without recourse? I expected better. If this is how Supersonic treats new clients, I’m genuinely concerned about what lies ahead. Please fix this—and start treating your customers with fairness and accountability.
0 replies
6 months ago
Long Wait for Nothing
I am writing this with deep frustration and disappointment. On 7 October, I reluctantly agreed to renew my contract for another two years, solely because I was told that after four years of loyalty, the only way to receive a new router was to sign a fresh agreement. I comp****. And yet, 13 days later, I am still without a router. Still without internet. Still without any meaningful update. The only thing your call center seems capable of offering is a hollow “sorry.” No timeline. No escalation. No accountability. This is not how a professional service provider treats its customers—especially those who have remained loyal for years. I’ve upheld my end of the deal. You’ve failed to uphold yours. I expect immediate action. Not another apology. Not another delay. I want confirmation of when my router will be delivered, and I want this matter escalated to someone who can actually resolve it. Enough is enough.
212 replies
10 months ago
*****ulent Deduction
Last had a subscription with Netstar in 2006. I notice now they started debt my account since last year. They have no authority not any written instruction to provide me with any service. I need a refund for the ***** they committed.
53 replies
16 months ago
The Grass Isn't Always Greener: A Lesson in Insurance Loyalty
Dear Pineapple Insurance, I must say, I'm quite upset with you. You see, I think you've ruined all other insurance companies for me. I was lured away by another company with promises of loads of petrol money, and after just one week, I realized my mistake. Nervously, I called Pineapple and pleaded to be taken back. I promise I won't make this mistake again. As they say, the grass is not always greener on the other side! Thank you for welcoming me back with open arms.
56 replies
17 months ago
I've had the pleasure of being a Pineapple Insurance customer and I couldn't be happier with their service
I've had the pleasure of being a Pineapple Insurance customer and I couldn't be happier with their service. The team at Pineapple Insurance is always professional, friendly, and willing to go the extra mile to ensure customer satisfaction. The value they offer is fair, and their insurance plans are tailored to meet a wide range of needs. Interacting with Pineapple Insurance has always been effortless. Their platform is user-friendly, and any queries or concerns are addressed promptly. The peace of mind they provide is invaluable, and I wholeheartedly recommend Pineapple Insurance to anyone looking for reliable and efficient coverage.
56 replies
24 months ago
Turn bad into exceptional
Dear Renault Pinetown Team, I wanted to take a moment to express my sincere appreciation for the outstanding service I recently received from your dealership. Initially, there was an error that led to a one-star rating. However, your team took immediate responsibility, acted promptly, and offered a heartfelt apology. What truly impressed me was that Renault Pinetown went above and beyond to rectify the situation. Not only did you address the issue, but you also provided exceptional service that deserves nothing less than a five-star rating. Your commitment to customer satisfaction is commendable, and I am grateful for the positive experience. Thank you for turning a challenging situation into a remarkable one. I will gladly recommend Renault Pinetown to others based on the exceptional service I received. Warm regards, Andy
0 replies
28 months ago
My request was promptly investigated and resolve within more than reasonable time
My request was promptly investigated and resolve within more than reasonable time. Will most certainly recommend them. Pineapple Insurance remind me alot of Capitec when they started and just continue to improve
129 replies
64 months ago
Services of two sides
Old Mutual Group Scheme is an absolute mission to get on the phone. BUT they eventually did payout as they have promised (in terms of the policy). I am trying now to adjust my policy (increase BUT again no luck to speak to anybody. After holding on for 20 minutes. Not sure if they feel they have enough business and dont need more
56 replies
70 months ago
3 Years No Payment
We waiting now 3 years for a payment from Mowana Properties. As soon as we think we submitted all documents we get a request for more. At one stage we were asked to issue them with 3 months bank statements (remember they must pay us and they want to see our 3 month bank statements). For your own sanity try not to deal with them.
0 replies
Review Distribution
5 Star
7 (35%)
4 Star
0 (0%)
3 Star
1 (5%)
2 Star
0 (0%)
1 Star
12 (60%)