TB
Thandeka B
Active since Feb 2017
4
Reviews
0
Industries
Reviews
4 reviews6 months ago
The Branch Where People Do Not Matter
These people have no regard for others at all. On the portal it is said that an appointment is not required for biometrics and yet when you get there, the security guard tells you to return home and make an appointment. This is truly frustrating. The manager does not reply to emails and the phone rings to no avail. On the email I copied hacc@dha.gov.za as well but nobody has bothered to respond.
0 replies
17 months ago
Exceptional Service
I've gone to this store for years and their service has always been exceptional. Staff members display value for respect, kindness and empathy. Nontokozo Thandeka Sangweni's attention to detail and customer care just took me by surprise. Keep up the good work guys.
0 replies
82 months ago
Sister Gumede - City Hospital Durban
On Wednesday, 31 July 2019 my mother, Sindisiwe Buthelezi underwent surgery (hemorrhoidectomy). On Thursday morning my mother woke up feeling a lot of pain. She rang the bell and Sister Gumede arrived, read my mother's file and attempted to inject my mother via the IV line that had already been inserted on my mother's arm but it leaked. Sister Gumede gave up and left without administering pain ****ers via the IV as she'd intended to. My mother was left still feeling pain. My mother then had to visit the loo for the first time after the operation after which she experienced excruciating pain. On her return from the loo, she tried to get back onto the bed but couldn't. She fell onto the floor and the other patients rang the bell to call nurses to assist. A student nurse came, helped her off the floor and reported the matter to Sister Gumede who instructed the student nurse to do what Sister Gumede could not do earlier which was to administer pain medications via IV. The student nurse did it without being supervised. When doctor Gafoor ( my mother's doctor) arrived my mother told the doctor what had happened and he called Sister Gumede who arrived with a lot of bad attitude. Sister Gumede denied everything and claimed that it was the doctor who had left instructions for my mother to not be given pain medication. The doctor denied that and showed Sister Gumede what he had written on the file, which was that pain medication had to be given to my mother as soon as she expressed pain complaints. Sister Gumede still showed a bad attitude and my mother told her that she (Sister Gumede) was full of herself when all she had to do was apologise. Sister Gumede then left without another word to neither my mother nor Dr Gaffor and banged the door on her way out. This kind of behaviour is unacceptable and highly unprofessional. I was under the impression that hospitals of this calibre employed people who shared the same values (high level of service and professionalism) and value human life but Sister Gumede proved this perception otherwise. We were extremely disappointed with this kind of behaviour and service.
0 replies
87 months ago
Poor customer service at KFC Pinetown, 63 Old Main Road
Yesterday on 19 February 2019 I went to KFC in Pinetown Old Main Road bought 2 meals and their wings special at the drive through. I was in a hurry and that is why I used the drive through. When I got home I realised that the wings were missing. I drove back to KFC' drive through explained the issue at the first window, no apology was issued I was just told to drive to the second window. At the second window my receipt was requested, after seeing my receipt I was told to drive to the third window. No apology was issued at the second window either. I then drove to the third window which was the last window. The receipt was requested yet again and I was asked which of the items on the receipt did I not get and I told the person helping me that it was the wings. She then went, packed the wings, came back and gave them to me with my receipt. I then told her that I had to drive back from home due to this mistake and nobody had uttered a single word of apology. She told me that she is not the one who made the mistake. I told her that even so, it was common courtesy to apologise to the customer on behalf of your colleague because you both represent your employer. She kept quite, looked at me with a blank face. I could clearly see that she did not understand my frustration. I asked her to call her manager. She stood there and shouted the manager's name, "Xolo! Someone wants to speak to you". The manager came and greeted me politely and I explained that my problem was not with the actual mistake but the way it was handled. He then asked me how many wings I'd purchased and he looked around to see what he could offer me for free. That is when I really got ****ed off. I was not looking for a freebie. I just wanted an apology and for someone there to empathise with me, keep a note of the issue, address it with the team so that it does not happen to someone else. Xolani, the manager clearly does not understand that. I still wonder if they did that to me because I'm black or if it that's the kind of service they generally give to everyone.
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)