DHA is BROKEN and still operating on the DARK AGES!!

What an ABSOLUTE MESS the DHA online systems and "processes" are!! I am trying to apply for a passport renewal. So, I tried registering on the DHA website/portal in order to capture my application online. IMPOSSIBLE TASK. I NEVER RECEIVE THE PIN THAT SHOULD BE SENT TO MY PROVIDED CELL PHONE NUMBER so I can complete the process of REGISTERING. I have sent DHA emails requesting help with this. NO HELP FORTHCOMING!

So I tried to go to a DHA "satelite" branch - in CRESTA, Johannesburg. 1) they only help a VERY LIMITED NUMBER of walk-in daily. so 2) one is told to BOOK AN APPOINTMENT, which I tried to do..... IMPOSSIBLE! The WWW.DHA.GOV.ZA online booking DOES NOT WORK! The only response I have had from it is "NO SLOTS FOUND" - and I have tried to book for both Cresta or Menlyn, and for ANY DATE IN MARCH!! So I was told by the "MEETER GREETER" or "GREETER MEETER" at Cresta that one can book ONLY FOR THE CURRENT DAY, and you have to BOOK FROM 6am (I assumed that is the time the bookings open) but tried this morning, before 6am and after 6am and still NO LUCK, all I get is "NO SLOTS FOUND"!! What an ABSOLUTE CIRCUS DHA is! So much for "GOING ONLINE"! An ABSOLUTE ******** to say the least! So now, the ONLY OPTION OPEN to me is to GO QUEUE OUTSIDE A DHA branch in the hopes of being one of the SELECTED FEW THAT WILL BE SERVED THAT DAY - just like it is still PRE-INTERNET DAYS!!