Lack of Assistance Regarding Deceased Estate Matter

I am writing to formally express my dissatisfaction and concern regarding the lack of assistance and communication from the Master of the High Court in Pretoria concerning our deceased estate matter. We have personally attended at your offices seeking assistance and guidance regarding the administration of the estate. Unfortunately, despite our efforts, we did not receive any meaningful assistance during our visit. In addition, we have sent numerous emails to the complaints department as well as to the secretary of the Regional Manager, yet to date we have received no response or feedback. This lack of communication has placed our family under severe stress and uncer*****y. This matter is now extremely urgent, as we are at risk of losing the estate property due to the continued delays and absence of intervention from your office. We therefore urgently request that this matter be attended to without further delay and that we receive feedback and assistance by Wednesday. We trust that this matter will now receive the urgent attention it requires.