Worst customer service at Goodwood labour offices

I have submitted my forms 2 on the uif maternity website and both times it was rejected and they didn't even contact or mail me to tell me what's needed.The staff at Goodwoods labour department is not friendly towards the clients. We were sent away 3 times because there were too many people in the queue. Then we were told to be there before 07h00 on a Thursday as they let you in if you are there before 07h00, however we still waited outside for 3 hours before getting any help.My 1 month old baby and I stood outside for 3 hours. It is so difficult to feed a baby while standing in the queue. They definitely don't take the moms into consideration. Then when they let us in, the staff member had a terrible attitude towards me from the moment I greeted her. Then I gave her all my documents and before even going through all my paperwork she told me that the one form is incomplete as it stated the months/periods I didn't receive any salary...in my case November till January...because February I am back at work. She said no the dates need to be on as well...so I told her but for those entire months I didn't receive any salary. So I asked her could I phone my boss who completed the form and then just add the dates to the months stipulated and she told me why do I want to commit *****. What authority do I think I have...I then lost it obviously because seriously how can she ask me that. She also said do I think I'm privellaged to carry on with her but she had the worst attitude towards me. So I told her If I was privileged would I be sitting here trying to claim for my maternity uif. I'm here because I really need the money. Just a pity that it takes so long to get it and to get going with the paperwork because they can't do their jobs right. I was still trying to explain to her and she told me that she doesn't want me at her desk I must leave.... it's just flippen ridiculous really.