DO
Department of Labour - Bellville
Unclaimed Business
Government & Ombudsman Services|2|4 Reviews (last 12 months)|This business does not respond to reviews
DO
Department of Labour - Bellville
Unclaimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Government & Ombudsman Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
2|4 Reviews
Jun '25 - May '26
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
Frequently Asked Questions About Department of Labour - Bellville
Department of Labour - Bellville has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Department of Labour - Bellville across 8 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRL
Refilwe L
1 reviews | Active since Jan 2020
24 Feb 2026, 16:08
Inspection & Enforcement Services Non - Responsive and Terrible Service
I am writing this email seeking your intervention in resolving my case. In 2023, I submitted my UIF application at the Kempton Park labour centre where it was established that there is an employer by the name of Quickvest 10 Pty Ltd that was paying my declarations parallel to my then employer. I have never worked for this company and I don’t know the company. My case was referred to the Belville labour office since this company was based in the Western Cape. Almost 3 years later, this case has not been resolved, no one has even given me constructive feedback regarding the matter as a result I have no idea what is going on. Instead, I have been moved from to pilar to post with my case being assigned to different people that don’t even have the decency to respond to my emails when requesting feedback. My humble request to you is that you please intervene in this matter so that this matter can be resolved and I can proceed with my UIF application. Please understand that I am currently unemployed and it is only fair that I at least get what is due to me. I really can’t be begging people to respond and resolve this for almost 3 years. Lavinia Brown ; Natalie Heideman; Nicole Cloete; Tebogo Maduwa all failed to assist me they kept on moving me from one *********** person to the other. Can I please have this resolved.
Helpful (0)
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Refilwe L
1 reviews | Active since Jan 2020
24 Feb 2026, 16:08
Inspection & Enforcement Services Non - Responsive and Terrible Service
I am writing this email seeking your intervention in resolving my case. In 2023, I submitted my UIF application at the Kempton Park labour centre where it was established that there is an employer by the name of Quickvest 10 Pty Ltd that was paying my declarations parallel to my then employer. I have never worked for this company and I don’t know the company. My case was referred to the Belville labour office since this company was based in the Western Cape. Almost 3 years later, this case has not been resolved, no one has even given me constructive feedback regarding the matter as a result I have no idea what is going on. Instead, I have been moved from to pilar to post with my case being assigned to different people that don’t even have the decency to respond to my emails when requesting feedback. My humble request to you is that you please intervene in this matter so that this matter can be resolved and I can proceed with my UIF application. Please understand that I am currently unemployed and it is only fair that I at least get what is due to me. I really can’t be begging people to respond and resolve this for almost 3 years. Lavinia Brown ; Natalie Heideman; Nicole Cloete; Tebogo Maduwa all failed to assist me they kept on moving me from one *********** person to the other. Can I please have this resolved.
0
Replies (0)DLW
Dr. Leon Weston
1 reviews | Active since Jan 2020
13 Feb 2026, 11:22
Outstanding Service Improvements
I would like to formally commend Ms Sizeka Mgoqi, Facility Manager at the Department of Labour – Bellville Branch, for the exceptional improvements she has implemented and the remarkable transformation in service delivery at the branch. Over a relatively short period, there has been a clear and visible improvement in the overall efficiency, professionalism, and atmosphere of the Bellville office. The changes introduced under Ms Mgoqi’s leadership reflect a deep commitment to public service, accountability, and operational excellence. Notable improvements include: • Enhanced client flow and organisation: The branch is now better structured, reducing confusion and long waiting times. Clients are assisted more efficiently and with greater clarity. • Improved staff professionalism and morale: There is a noticeable improvement in staff attitude, teamwork, and responsiveness. Employees appear more engaged, respectful, and service-focused. • Cleaner, safer, and more welcoming environment: The facility is well maintained, creating a professional space that reflects dignity and care for the public. • Better communication and support: Clients receive clearer guidance, and queries are handled more effectively, reducing frustration and repeat visits. • Stronger leadership and accountability: Ms Mgoqi demonstrates hands-on leadership, ensuring that standards are maintained and challenges are addressed proactively. These improvements have significantly elevated the public’s experience at the Bellville Department of Labour branch. What was once a stressful and inefficient process has become a far more structured, respectful, and productive environment. Ms Mgoqi’s dedication, leadership, and commitment to service excellence deserve recognition. Her work is a true example of what effective public sector leadership can achieve when driven by integrity, accountability, and care for the community. Please accept this commendation as a sincere expression of appreciation for her outstanding contribution. Yours faithfully, Dr Leon Weston
Helpful (0)
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Dr. Leon Weston
1 reviews | Active since Jan 2020
13 Feb 2026, 11:22
Outstanding Service Improvements
I would like to formally commend Ms Sizeka Mgoqi, Facility Manager at the Department of Labour – Bellville Branch, for the exceptional improvements she has implemented and the remarkable transformation in service delivery at the branch. Over a relatively short period, there has been a clear and visible improvement in the overall efficiency, professionalism, and atmosphere of the Bellville office. The changes introduced under Ms Mgoqi’s leadership reflect a deep commitment to public service, accountability, and operational excellence. Notable improvements include: • Enhanced client flow and organisation: The branch is now better structured, reducing confusion and long waiting times. Clients are assisted more efficiently and with greater clarity. • Improved staff professionalism and morale: There is a noticeable improvement in staff attitude, teamwork, and responsiveness. Employees appear more engaged, respectful, and service-focused. • Cleaner, safer, and more welcoming environment: The facility is well maintained, creating a professional space that reflects dignity and care for the public. • Better communication and support: Clients receive clearer guidance, and queries are handled more effectively, reducing frustration and repeat visits. • Stronger leadership and accountability: Ms Mgoqi demonstrates hands-on leadership, ensuring that standards are maintained and challenges are addressed proactively. These improvements have significantly elevated the public’s experience at the Bellville Department of Labour branch. What was once a stressful and inefficient process has become a far more structured, respectful, and productive environment. Ms Mgoqi’s dedication, leadership, and commitment to service excellence deserve recognition. Her work is a true example of what effective public sector leadership can achieve when driven by integrity, accountability, and care for the community. Please accept this commendation as a sincere expression of appreciation for her outstanding contribution. Yours faithfully, Dr Leon Weston
0
Replies (0)KR
Kiara R
1 reviews | Active since Jan 2020
8 Jan 2026, 09:25
Worst customer service at Goodwood labour offices
I have submitted my forms 2 on the uif maternity website and both times it was rejected and they didn't even contact or mail me to tell me what's needed.The staff at Goodwoods labour department is not friendly towards the clients. We were sent away 3 times because there were too many people in the queue. Then we were told to be there before 07h00 on a Thursday as they let you in if you are there before 07h00, however we still waited outside for 3 hours before getting any help.My 1 month old baby and I stood outside for 3 hours. It is so difficult to feed a baby while standing in the queue. They definitely don't take the moms into consideration. Then when they let us in, the staff member had a terrible attitude towards me from the moment I greeted her. Then I gave her all my documents and before even going through all my paperwork she told me that the one form is incomplete as it stated the months/periods I didn't receive any salary...in my case November till January...because February I am back at work. She said no the dates need to be on as well...so I told her but for those entire months I didn't receive any salary. So I asked her could I phone my boss who completed the form and then just add the dates to the months stipulated and she told me why do I want to commit *****. What authority do I think I have...I then lost it obviously because seriously how can she ask me that. She also said do I think I'm privellaged to carry on with her but she had the worst attitude towards me. So I told her If I was privileged would I be sitting here trying to claim for my maternity uif. I'm here because I really need the money. Just a pity that it takes so long to get it and to get going with the paperwork because they can't do their jobs right. I was still trying to explain to her and she told me that she doesn't want me at her desk I must leave.... it's just flippen ridiculous really.
Helpful (0)
|Replies (0)KR
Kiara R
1 reviews | Active since Jan 2020
8 Jan 2026, 09:25
Worst customer service at Goodwood labour offices
I have submitted my forms 2 on the uif maternity website and both times it was rejected and they didn't even contact or mail me to tell me what's needed.The staff at Goodwoods labour department is not friendly towards the clients. We were sent away 3 times because there were too many people in the queue. Then we were told to be there before 07h00 on a Thursday as they let you in if you are there before 07h00, however we still waited outside for 3 hours before getting any help.My 1 month old baby and I stood outside for 3 hours. It is so difficult to feed a baby while standing in the queue. They definitely don't take the moms into consideration. Then when they let us in, the staff member had a terrible attitude towards me from the moment I greeted her. Then I gave her all my documents and before even going through all my paperwork she told me that the one form is incomplete as it stated the months/periods I didn't receive any salary...in my case November till January...because February I am back at work. She said no the dates need to be on as well...so I told her but for those entire months I didn't receive any salary. So I asked her could I phone my boss who completed the form and then just add the dates to the months stipulated and she told me why do I want to commit *****. What authority do I think I have...I then lost it obviously because seriously how can she ask me that. She also said do I think I'm privellaged to carry on with her but she had the worst attitude towards me. So I told her If I was privileged would I be sitting here trying to claim for my maternity uif. I'm here because I really need the money. Just a pity that it takes so long to get it and to get going with the paperwork because they can't do their jobs right. I was still trying to explain to her and she told me that she doesn't want me at her desk I must leave.... it's just flippen ridiculous really.
0
Replies (0)ZB
Zenia B
1 reviews | Active since Jan 2020
8 Jul 2025, 09:06
LABOUR DEPARTMENT BELLVILLE DISAPOINTMENT
Being on maternity leave and not receiving any salary and being dependant on the one income which is my uif.My baby is 1 month old probly rolling onto 2 months and i havent even received one payment.All documents approved and payment is on its way for how long already.I feel maternity benefits should be giving 1st preference and payment should be on time cause we need to soon get back to work yet have to deal with a newborn.i had 2 operations with birth and i dont have the energy to fight for my own money.call agents are not much of a help and emails get automated with the same storey.
Helpful (0)
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Zenia B
1 reviews | Active since Jan 2020
8 Jul 2025, 09:06
LABOUR DEPARTMENT BELLVILLE DISAPOINTMENT
Being on maternity leave and not receiving any salary and being dependant on the one income which is my uif.My baby is 1 month old probly rolling onto 2 months and i havent even received one payment.All documents approved and payment is on its way for how long already.I feel maternity benefits should be giving 1st preference and payment should be on time cause we need to soon get back to work yet have to deal with a newborn.i had 2 operations with birth and i dont have the energy to fight for my own money.call agents are not much of a help and emails get automated with the same storey.
0
Replies (0)RP
Rezandre P
1 reviews | Active since Jan 2020
2 Apr 2025, 09:46
Bad service
The lines are so long been hours sitting outside waiting to get help and the line is not evenmoving been sitting on 1 post for 3 hours now no movement
Helpful (0)
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Rezandre P
1 reviews | Active since Jan 2020
2 Apr 2025, 09:46
Bad service
The lines are so long been hours sitting outside waiting to get help and the line is not evenmoving been sitting on 1 post for 3 hours now no movement
0
Replies (0)CS
Celeste S
1 reviews | Active since Jan 2020
11 Feb 2025, 08:29
No Voice for uif claimants
My Husband is unemployed and he submitted a claim in November 2024 after numerous calls and he went to Bellville branch only to find out he's claim was never processed. Their excuse some one didn't do their job. And stories that they escalate it but no response at all, complaints falls on deaf ears the Uif department just dont care. UIF Query Ticket Reference Number: C-20250128-000055 this case has been reported on 8 January 2025 no answers yet.
Helpful (0)
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Celeste S
1 reviews | Active since Jan 2020
11 Feb 2025, 08:29
No Voice for uif claimants
My Husband is unemployed and he submitted a claim in November 2024 after numerous calls and he went to Bellville branch only to find out he's claim was never processed. Their excuse some one didn't do their job. And stories that they escalate it but no response at all, complaints falls on deaf ears the Uif department just dont care. UIF Query Ticket Reference Number: C-20250128-000055 this case has been reported on 8 January 2025 no answers yet.
0
Replies (0)DH
Derick H
1 reviews | Active since Jan 2020
28 Jul 2024, 16:14
[file=26561_a49c6491e4144449809fde8abb5bd251__https://s3-eu-west-1
[file=26561_a49c6491e4144449809fde8abb5bd251__https://s3-eu-west-1.amazonaws.com/pslbs/lhc-files/0012-user-files/42e4943a2dcf20532d6f7e1c5bf74bb8.pdf?X-Amz-Content-Sha256=UNSIGNED-PAYLOADandX-Amz-Algorithm=AWS4-HMAC-SHA256andX-Amz-Credential=AKIA5DGWZC5MLFWEG3MCpercent2F20240728percent2Feu-west-1percent2Fs3percent2Faws4_requestandX-Amz-Date=20240728T161430ZandX-Amz-SignedHeaders=hostandX-Amz-Expires=1200andX-Amz-Signature=a4d596ecb0e571200e4f51ef10ff6e680a6a648cb805760aafabb2f45c3453c8 link=http://hellopeter.kobliat.com/dialog/download/26561]
Helpful (0)
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Derick H
1 reviews | Active since Jan 2020
28 Jul 2024, 16:14
[file=26561_a49c6491e4144449809fde8abb5bd251__https://s3-eu-west-1
[file=26561_a49c6491e4144449809fde8abb5bd251__https://s3-eu-west-1.amazonaws.com/pslbs/lhc-files/0012-user-files/42e4943a2dcf20532d6f7e1c5bf74bb8.pdf?X-Amz-Content-Sha256=UNSIGNED-PAYLOADandX-Amz-Algorithm=AWS4-HMAC-SHA256andX-Amz-Credential=AKIA5DGWZC5MLFWEG3MCpercent2F20240728percent2Feu-west-1percent2Fs3percent2Faws4_requestandX-Amz-Date=20240728T161430ZandX-Amz-SignedHeaders=hostandX-Amz-Expires=1200andX-Amz-Signature=a4d596ecb0e571200e4f51ef10ff6e680a6a648cb805760aafabb2f45c3453c8 link=http://hellopeter.kobliat.com/dialog/download/26561]
0
Replies (0)EB
Elton B
1 reviews | Active since Jan 2020
18 Apr 2024, 12:21
Just when you thought the service in this country could not get worse....
My wife & I went to the department of labour in Bellville yesterday (2024/04/17) and got there just after 08h00. Of course by this time there was quite a queue already. Mothers who had been standing in the cold and wind with their babies since 05h00. There is a notice advising that maternity and pension clients will be prioritized on Wednesdays, by order of management. Evidently the management at this particular branch does not have a clue what the word PRIORITIZED means because by 15h30 (note that the branch closes at 16h00), the other queue which serves clients NOT categorized as maternity or pension is just about done. Eventually the maternity queue makes it into the building and we are told that the system is down and they are unable to assist us. Strange how the system worked the entire day and suddenly 'collapses' close to closing time. We all know that government departments in this country has the absolute worst customer service known to man (not that anybody is doing ANYTHING to improve the situation for its citizens) but DOL in Bellville is s****ing the bottom of the barrel. Actually the staff at Bellville is so useless that I think they were recruited from underneath the barrel. Rude and absolutely ZERO regard for mothers sitting outside the entire day. On top of this, the rudeness is just sickening. How are these retards recruited?
Helpful (0)
|Replies (0)EB
Elton B
1 reviews | Active since Jan 2020
18 Apr 2024, 12:21
Just when you thought the service in this country could not get worse....
My wife & I went to the department of labour in Bellville yesterday (2024/04/17) and got there just after 08h00. Of course by this time there was quite a queue already. Mothers who had been standing in the cold and wind with their babies since 05h00. There is a notice advising that maternity and pension clients will be prioritized on Wednesdays, by order of management. Evidently the management at this particular branch does not have a clue what the word PRIORITIZED means because by 15h30 (note that the branch closes at 16h00), the other queue which serves clients NOT categorized as maternity or pension is just about done. Eventually the maternity queue makes it into the building and we are told that the system is down and they are unable to assist us. Strange how the system worked the entire day and suddenly 'collapses' close to closing time. We all know that government departments in this country has the absolute worst customer service known to man (not that anybody is doing ANYTHING to improve the situation for its citizens) but DOL in Bellville is s****ing the bottom of the barrel. Actually the staff at Bellville is so useless that I think they were recruited from underneath the barrel. Rude and absolutely ZERO regard for mothers sitting outside the entire day. On top of this, the rudeness is just sickening. How are these retards recruited?
0
Replies (0)