Pension Compensation funds

I didn't receive my pension Compensation funds for November 2025.Since I've calling the call center from the 26th of November till today nothing is happening but surprisingly all the people I spoke to they said the money it's on execute payment just need to be send into my account but the pay master is not willing to do the right thing just by executing my funds into the account. I'm so frustrated my life it's on a standstill because of those who doesn't want to do the right thing please help us intervene