Department of Labour - Compensation Fund
Unclaimed Business
|1|13 Reviews (last 12 months)|This business does not respond to reviews
Department of Labour - Compensation Fund
Unclaimed Business
|1
13 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, the Department of Labour Compensation Fund is described by claimants and employers as deeply frustrating to engage with. A recurring theme is unresolved claims dragging on for months or years, with customers consistently mentioning unanswered phones, ignored emails, and repeated requests to resubmit the same documents. Domestic employers, pensioners, injured workers, and bursary students all report feeling sent from pillar to post. Online registration and refund processes are described as broken, while in-person visits to labour centres reportedly yield rude treatment and little resolution.
Performance(last 12 months):
Trustindex Rating
1.9NPS Score
-100Unlikely
TrustIndex
1.9
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|13 Reviews
Sep '25 - Aug '26
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Mar 2013
18 May 2026, 10:05
No Assistance with Banking Detail Update – Compensation Fund (Ongoing Since November 2025)
I am extremely frustrated with the lack of service from the Compensation Fund. I have a lifetime benefit claim active since 2001, and all I requested was a simple update of my banking details so that my monthly payments can continue without interruption. Since November 2025, I have: Submitted all required documents (certified ID, proof of banking, completed forms, etc.) Followed up multiple times Received little to no feedback or resolution Despite complying with all requirements, my banking details have still not been updated, causing ongoing financial strain. This is not a new claim — it is an administrative update that should not take months to resolve. I request: Immediate update of my banking details Confirmation that future payments will be made into the correct account Feedback on when the outstanding issue will be fully resolved
Helpful (0)
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Anonymous
1 reviews | Active since Mar 2013
18 May 2026, 10:05
No Assistance with Banking Detail Update – Compensation Fund (Ongoing Since November 2025)
I am extremely frustrated with the lack of service from the Compensation Fund. I have a lifetime benefit claim active since 2001, and all I requested was a simple update of my banking details so that my monthly payments can continue without interruption. Since November 2025, I have: Submitted all required documents (certified ID, proof of banking, completed forms, etc.) Followed up multiple times Received little to no feedback or resolution Despite complying with all requirements, my banking details have still not been updated, causing ongoing financial strain. This is not a new claim — it is an administrative update that should not take months to resolve. I request: Immediate update of my banking details Confirmation that future payments will be made into the correct account Feedback on when the outstanding issue will be fully resolved
0
Replies (0)WG
Wendy G
1 reviews | Active since Jan 2019
8 May 2026, 12:47
Useless department with the worst website ever
I wish I could give it no stars at all. I have a new domestic worker. I want to register her for workmen’s compensation. You are SUPPOSED to be able to do it online. Getting into the system is impossible. After entering your details you have to “type the image words”. The purpose of this is unclear, perhaps it isn’t be sure you are not an AI entity. So you figure out what they are beneath a pointless squiggle vaguely resembling a curved sword and you type them. No matter how many times you do it you do not succeed and need to enter them again. Each time you fail a new “word” comes up so there are no second attempts. After about 20 attempts you give up in sheer frustration as most normal people have lots of other things they need to fit into their day, and cannot potentially spend hours carrying out this useless step repeatedly. If you get past this as I did on one occasion you are then asked for your trading name, never mind you are a pensioner simply employing a lady to help you with housework one morning a week. Without a trading name the submit button doesn’t work. And no, your ID number does not suffice. Needless to say no phone in the entire department ever gets answered. In desperation you decide to go to an office. Despite no contrary indications on Google, the DoL office at the Royal Hotel in Durban does not do regular DoL work only stuff at Provincial level, and the other one opposite the yacht mole has a queue about 100 people long and as a 66 year old woman in poor health you would be a fool to join it as the chances of having your handbag and/or some of its contents ****** are extremely high, as you are standing out on an open veranda, exposed not only to the people in the queue, some of whom are no doubt desperate for money, but also the general public walking past. You go home having wasted time and the costs of parking in the CBD and have nothing to show for it. I would like to give this lady a chance to earn some money but with this level of difficulty in registering her for workmen’s compensation I must either break the law or terminate her contract after a single morning of perfectly satisfactory service.
Helpful (0)
|Replies (0)WG
Wendy G
1 reviews | Active since Jan 2019
8 May 2026, 12:47
Useless department with the worst website ever
I wish I could give it no stars at all. I have a new domestic worker. I want to register her for workmen’s compensation. You are SUPPOSED to be able to do it online. Getting into the system is impossible. After entering your details you have to “type the image words”. The purpose of this is unclear, perhaps it isn’t be sure you are not an AI entity. So you figure out what they are beneath a pointless squiggle vaguely resembling a curved sword and you type them. No matter how many times you do it you do not succeed and need to enter them again. Each time you fail a new “word” comes up so there are no second attempts. After about 20 attempts you give up in sheer frustration as most normal people have lots of other things they need to fit into their day, and cannot potentially spend hours carrying out this useless step repeatedly. If you get past this as I did on one occasion you are then asked for your trading name, never mind you are a pensioner simply employing a lady to help you with housework one morning a week. Without a trading name the submit button doesn’t work. And no, your ID number does not suffice. Needless to say no phone in the entire department ever gets answered. In desperation you decide to go to an office. Despite no contrary indications on Google, the DoL office at the Royal Hotel in Durban does not do regular DoL work only stuff at Provincial level, and the other one opposite the yacht mole has a queue about 100 people long and as a 66 year old woman in poor health you would be a fool to join it as the chances of having your handbag and/or some of its contents ****** are extremely high, as you are standing out on an open veranda, exposed not only to the people in the queue, some of whom are no doubt desperate for money, but also the general public walking past. You go home having wasted time and the costs of parking in the CBD and have nothing to show for it. I would like to give this lady a chance to earn some money but with this level of difficulty in registering her for workmen’s compensation I must either break the law or terminate her contract after a single morning of perfectly satisfactory service.
0
Replies (0)WR
TM
Thuthukile M
1 reviews | Active since Apr 2019
20 Mar 2026, 15:05
Bad Service
I Submitted an application to change the nature of business in January for the company i am working for , because we needed it for tender purposes its been two months i am not winning with them and they keep on saying they are escalating whilst we loosing business
Helpful (0)
|Replies (0)TM
Thuthukile M
1 reviews | Active since Apr 2019
20 Mar 2026, 15:05
Bad Service
I Submitted an application to change the nature of business in January for the company i am working for , because we needed it for tender purposes its been two months i am not winning with them and they keep on saying they are escalating whilst we loosing business
0
Replies (0)nM
nomathemba M
1 reviews | Active since Jun 2012
11 Feb 2026, 15:23
Bad service and demotivating attitude by the staff in Alberton Labour centre
I registered a claim in 2023 for an injured employee, it took months for the claim to be registered, i paid my employee for the months she was off sick, i have been going to Alberton Labor center since then with required documents however every time those were wrong according to them just to buy time, sometimes we will be told the system is off we need to go, sometimes other friends of theirs will come in with bulk documents and be assisted. i have been travelling that road till today to claim for refund on TTDs., the service is really bad i must say, demotivating. As a domestic employer, i did all to my power to do the right thing, i had to ask my employee to go home since i was unable to pay her anymore since i am not being refunded. I have been dealing with Thapelo
Helpful (0)
|Replies (0)nM
nomathemba M
1 reviews | Active since Jun 2012
11 Feb 2026, 15:23
Bad service and demotivating attitude by the staff in Alberton Labour centre
I registered a claim in 2023 for an injured employee, it took months for the claim to be registered, i paid my employee for the months she was off sick, i have been going to Alberton Labor center since then with required documents however every time those were wrong according to them just to buy time, sometimes we will be told the system is off we need to go, sometimes other friends of theirs will come in with bulk documents and be assisted. i have been travelling that road till today to claim for refund on TTDs., the service is really bad i must say, demotivating. As a domestic employer, i did all to my power to do the right thing, i had to ask my employee to go home since i was unable to pay her anymore since i am not being refunded. I have been dealing with Thapelo
0
Replies (0)NM
NOCOLO M
1 reviews | Active since Feb 2026
3 Feb 2026, 18:14
REF:***
On the 27 of January 2026 I had deposited a R1 630 .00 into the compensation fund account to this day I have not received the COIDA I had written an email and shown them the proof of payment but I did not get any response from them and it's been a long time since I started the COIDA application. kind regards Cynthia Trading and Projects 2025/359764/07 ***
Helpful (0)
|Replies (0)NM
NOCOLO M
1 reviews | Active since Feb 2026
3 Feb 2026, 18:14
REF:***
On the 27 of January 2026 I had deposited a R1 630 .00 into the compensation fund account to this day I have not received the COIDA I had written an email and shown them the proof of payment but I did not get any response from them and it's been a long time since I started the COIDA application. kind regards Cynthia Trading and Projects 2025/359764/07 ***
0
Replies (0)LG
M
Mmapule
1 reviews | Active since Apr 2025
14 Dec 2025, 00:07
Pension Compensation funds
I didn't receive my pension Compensation funds for November 2025.Since I've calling the call center from the 26th of November till today nothing is happening but surprisingly all the people I spoke to they said the money it's on execute payment just need to be send into my account but the pay master is not willing to do the right thing just by executing my funds into the account. I'm so frustrated my life it's on a standstill because of those who doesn't want to do the right thing please help us intervene
Helpful (0)
|Replies (0)M
Mmapule
1 reviews | Active since Apr 2025
14 Dec 2025, 00:07
Pension Compensation funds
I didn't receive my pension Compensation funds for November 2025.Since I've calling the call center from the 26th of November till today nothing is happening but surprisingly all the people I spoke to they said the money it's on execute payment just need to be send into my account but the pay master is not willing to do the right thing just by executing my funds into the account. I'm so frustrated my life it's on a standstill because of those who doesn't want to do the right thing please help us intervene
0
Replies (0)