WG
Wendy G
Active since Jan 2019
41
Reviews
0
Industries
Reviews
41 reviews1 month ago
Useless department with the worst website ever
I wish I could give it no stars at all. I have a new domestic worker. I want to register her for workmen’s compensation. You are SUPPOSED to be able to do it online. Getting into the system is impossible. After entering your details you have to “type the image words”. The purpose of this is unclear, perhaps it isn’t be sure you are not an AI entity. So you figure out what they are beneath a pointless squiggle vaguely resembling a curved sword and you type them. No matter how many times you do it you do not succeed and need to enter them again. Each time you fail a new “word” comes up so there are no second attempts. After about 20 attempts you give up in sheer frustration as most normal people have lots of other things they need to fit into their day, and cannot potentially spend hours carrying out this useless step repeatedly. If you get past this as I did on one occasion you are then asked for your trading name, never mind you are a pensioner simply employing a lady to help you with housework one morning a week. Without a trading name the submit button doesn’t work. And no, your ID number does not suffice. Needless to say no phone in the entire department ever gets answered. In desperation you decide to go to an office. Despite no contrary indications on Google, the DoL office at the Royal Hotel in Durban does not do regular DoL work only stuff at Provincial level, and the other one opposite the yacht mole has a queue about 100 people long and as a 66 year old woman in poor health you would be a fool to join it as the chances of having your handbag and/or some of its contents ****** are extremely high, as you are standing out on an open veranda, exposed not only to the people in the queue, some of whom are no doubt desperate for money, but also the general public walking past. You go home having wasted time and the costs of parking in the CBD and have nothing to show for it. I would like to give this lady a chance to earn some money but with this level of difficulty in registering her for workmen’s compensation I must either break the law or terminate her contract after a single morning of perfectly satisfactory service.
0 replies
1 month ago
Dotsure delivers quickly and easily
Dotsure handled my claim swiftly and efficiently through its easy to use claim system.
1 reply
10 months ago
Utter lack of means of communication by GEPF is going to see me fined for late submission of my tax return
I am a GEPF pensioner and though I receive my pension regularly I have become utterly frustrated with the lack of communication, specifically, by my inability to communicate with anyone in the organisation when I desperately need to. I am currently trying to file my tax return and need my IRP5 form. I went to the app, it is supposed to be easily accessible and one can either download it or request it to be emailed. But when I am asked for which period I need the IRP 5 the app refuses to let me select a period. Without this it is impossible to submit a request. I then tried the self service option on the website. The self service option is out of order and is being worked on by technicians according to the feedback I get. This has been the case for weeks now. I have asked on the app for someone to call me. 10 days down the line I am still waiting for someone to call. I have tried phoning both my local office and the national office. Whenever I try this the phone rings a few times then I am told the subscriber that I have dialled is not available and I should please try again later. When I try later he/she/it is still not available. I now feel I have exhausted all avenues apart from going to the local office, paying for petrol, paying at least R60-00 if not more for parking, taking the risk of being ****** between my car and the GEPF office, and then still having the pleasure of sitting for hours in a queue which moves at a snail’s pace. This is the “old fashioned way” of doing things and is supposed to be obsolete in our new digital age! With this gross incompetence it is small wonder people are starting to worry about how safe their pension money is. The GEPF is quick to write responses to suggestions that our money might be in jeopardy, but frankly with the kind of service we get nothing would surprise me. Is the GEPF going to pay the hefty penalties with which SARS constantly threatens and browbeats hitherto law abiding tax payers? It is bad enough that SARS’ bullying tactics have turned me into such a nervous wreck at tax submission time that I now need to pay a professional to do my return as I am literally too terrified to do it myself, but to have the GEPF hindering me in even doing this is the straw breaking the camel’s back. ENOUGH IS ENOUGH!!!
0 replies
11 months ago
Great service
Very fast and efficient service. What a pity so few businesses offer this kind of customer service.
1 reply
13 months ago
Disgusting treatment of customers by Skynet
I wish I could give no stars. One is already too many. I am waiting for a parcel from Temu. Last Tuesday evening at 18:01 to be precise Skynet attempted to deliver the parcel but "found nobody home". There was no missed call on my cell phone and as they close for business at 18h00 I found the timing strange. The next morning when I tracked the parcel it was "out for delivery". It has been out for delivery ever since with no further updates so I suspect the parcel has been either lost or ******. Contacting Skynet is impossible. Emails are ignored. A phone call is no good as I went to being 63rd in the queue to 65th - in other words my call is shifted DOWN the list. The WhatsApp chatbot offers to put me in touch with an agent - I am still waiting. I have been housebound since Wednesday in case the parcel arrives, and am sick of being under "house arrest". Skynet might not believe it, but I am actually more than just an entity awaiting the arrival of a Temu parcel, I am a human with a life, which necessitates leaving my home regularly for various personal reasons including social contact, shopping, going to church, conducting my business and walking my dogs. I am tempted to report this parcel as ****** to the police and would if SAPS wasn't as useless as Skynet and I already know they would do nothing. Skynet is disgusting.
0 replies
14 months ago
Easy, swift and efficient
Easy, swift and efficient. I had my license in under a week and most of that time was waiting for the courier to deliver it. What a pity I couldn't have asked them to renew my driver's license as well. Unfortunately that needs to be done in person at a licensing office and it was a chaotic and disorganised process.
1 reply
15 months ago
Fast and efficient
I received very quick and efficient service recently when I needed to take my dog Scarlett to the vet. My claim was settled within two days. It was a pleasure dealing with dotsure pet.
1 reply
17 months ago
In-store shopping is fine, online shopping is a disaster
I have no issues with the physical shops but the online service is very disappointing. On 3 January I ordered bags of food for both my dogs. I was told delivery would be between 6 and 8 January. By the afternoon of the 6th the puppy's food was almost finished so I had no option other than to drive to the nearest store and buy. I couldn't change the option from delivery to pick up in store (tried several times on the app) and the shop assistant couldn't assist by contacting whoever to say stop the delivery but did help me with contacting a WhatsApp service. So...a second R530 out of my credit card and I went home with bags of food for both dogs. I was then emailed by Absolute Pets and was told the online order was cancelled and a refund would take 5 to 7 days. It is now day 8, no refund is reflecting AND alarmingly, yesterday my doorbell rang. It was a courier service delivering my order! I refused to accept it as I do not have storage space for duplicate bags of dog food and cannot afford to pay double in one month even if it means a delay before I next need to buy. I also tried emailing the lady I had dealt with on the 6th who had emailed me about my refund after getting the WhatsApp message, but there is now no response. Don't use the Absolute Pets delivery option, the left hand doesn't know what the right is doing and you will be messed around big time.
0 replies
23 months ago
Lots of variety
Light in the box offers lots of variety at a good price. My current favourite dress came from them. I have also always received my parcels in a reasonable time and in good condition. It is a pity I need to use priority mail but that is due to the almost non existent postal service in South Africa and is not the fault of the seller.
0 replies
25 months ago
No provision on the app for cancelling a subscription leads to double billing when you acquire a new handset
I used Truecaller on my Nokia phone. I decided recently to upgrade and acquired a Samsung into which I inserted my existing SIM card so have the same phone number and email address. I tried using 2 different apps to transfer all content from the old Nokia handset to the new Samsung but Truecaller did not download so I had to install it. I was shocked to be billed for a new subscription payable monthly on the 10th. I uninstalled Truecaller on the Nokia but the App gives absolutely no indication how to cancel the old subscription which was payable on the 29th day of each month. So now I am going to be billed twice a month for one subscription on one phone for the rest of my life. This is a disgusting rip-off. I will definitely never install Truecaller on any handset I might acquire in future. Beware of this money making racket!
0 replies
Review Distribution
5 Star
14 (34.146341463414636%)
4 Star
0 (0%)
3 Star
3 (7.317073170731708%)
2 Star
9 (21.951219512195124%)
1 Star
15 (36.58536585365854%)