AP
Absolute Pets
Claimed Business
AP
AI Review Summary
Based on recent customer reviews, Absolute Pets receives sharply divided feedback shaped largely by channel of purchase. Customers consistently praise certain physical stores, highlighting friendly, knowledgeable staff and pleasant in-store shopping experiences. However, a recurring and dominant theme is dissatisfaction with the online division, where shoppers describe late or failed deliveries, stock shortages discovered only after payment, poor communication, and prolonged refund disputes. Several reviewers also mention rude call centre interactions and unhelpful drivers. While loyal customers value competitive pricing and product range, trust in the online ordering experience appears significantly eroded.
Performance(last 12 months):
Trustindex Rating
2.5TrustIndex
2.5
Review Distribution
1.7|30 Reviews
Jul '25 - Jun '26
Recent reviews (30)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
13 May 2026, 17:26
Complaint Honeydew Junction Absolute Pets
I am astonished as to why I still haven't received feedback on my order I already ordered twice at the Honeydew Junction branch and nobody gets back to you - always end up having to take the smallest bag of Royal Canine for my 2 French Bulldogs - I then place an order with the staff and already waiting for 2 months for feedback on a bigger bag! Unacceptable and bad service - this is after 2 visits and 2 orders! Still no outcome!
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Anonymous
1 reviews | Active since Jan 2020
13 May 2026, 17:26
Complaint Honeydew Junction Absolute Pets
I am astonished as to why I still haven't received feedback on my order I already ordered twice at the Honeydew Junction branch and nobody gets back to you - always end up having to take the smallest bag of Royal Canine for my 2 French Bulldogs - I then place an order with the staff and already waiting for 2 months for feedback on a bigger bag! Unacceptable and bad service - this is after 2 visits and 2 orders! Still no outcome!
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Anonymous
1 reviews | Active since Jan 2020
30 Apr 2026, 12:43
Good in store. Bad delivery
Absolute Pets online Absolute pets Cresta To get started I searched the web for an alternative to feline cuisine as it has become rare to find. I found 2 good brands, namely ultra cat and Lokuno. I saw that absolute Pets has both these brands available online and at a very good budget price. Online it shows approx R270 per 2kg bag of cat food for adults cats. After paying online and putting in my delivery address (delivery is R35 to my area, approx 5km from the store). I noticed that they gave me a discounted price on the products which was super. The head office in cape town called me to tell me that they don't have the ultra cat in stock and she said I can choose something else. I opted to choose 2 x lokuno 2kg bags as the refund process according to the online rules says up to 14days for refunds. I waited eagerly for my delivery. I received communication showing that the order is packed according to the app. And they sent me an sms with the name of the driver doing the delivery. After waiting and waiting there was no delivery. The status on the app showed your parcel has been returned. I emailed them and tried calling. They took some time to respond although they finally res2the following day saying that the driver canceled the delivery and they did not give a reason for the cancelation. I then got worried as I needed the food urgently. I went online to check the reviews and almost all were very bad when it came to deliveries. So I called them again and I told them I will rather collect the items as the delivery is not working out. They were helpful when I wanted to collect and they said they will refund my delivery cost which is yet to be received. I went to the Cresta store in Johannesburg to collect the order and it was smooth and no issues. I also bought some treats which were super cheap. The lady in store apologized for the inconvenience and said it won't happen again. I told her that I won't book delivery in future. My conclusion is that the delivery system doesn't work with them. So I'm my opinion don't book delivery rather select the collect in store option. But phone the store first to ensure they have stock of what you want to order. So a 3.5 or 4 rating out of 5 would be fair.
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Anonymous
1 reviews | Active since Jan 2020
30 Apr 2026, 12:43
Good in store. Bad delivery
Absolute Pets online Absolute pets Cresta To get started I searched the web for an alternative to feline cuisine as it has become rare to find. I found 2 good brands, namely ultra cat and Lokuno. I saw that absolute Pets has both these brands available online and at a very good budget price. Online it shows approx R270 per 2kg bag of cat food for adults cats. After paying online and putting in my delivery address (delivery is R35 to my area, approx 5km from the store). I noticed that they gave me a discounted price on the products which was super. The head office in cape town called me to tell me that they don't have the ultra cat in stock and she said I can choose something else. I opted to choose 2 x lokuno 2kg bags as the refund process according to the online rules says up to 14days for refunds. I waited eagerly for my delivery. I received communication showing that the order is packed according to the app. And they sent me an sms with the name of the driver doing the delivery. After waiting and waiting there was no delivery. The status on the app showed your parcel has been returned. I emailed them and tried calling. They took some time to respond although they finally res2the following day saying that the driver canceled the delivery and they did not give a reason for the cancelation. I then got worried as I needed the food urgently. I went online to check the reviews and almost all were very bad when it came to deliveries. So I called them again and I told them I will rather collect the items as the delivery is not working out. They were helpful when I wanted to collect and they said they will refund my delivery cost which is yet to be received. I went to the Cresta store in Johannesburg to collect the order and it was smooth and no issues. I also bought some treats which were super cheap. The lady in store apologized for the inconvenience and said it won't happen again. I told her that I won't book delivery in future. My conclusion is that the delivery system doesn't work with them. So I'm my opinion don't book delivery rather select the collect in store option. But phone the store first to ensure they have stock of what you want to order. So a 3.5 or 4 rating out of 5 would be fair.
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Anonymous
1 reviews | Active since Jan 2020
24 Apr 2026, 11:20
SLAMMED PHONE IN MY EAR / POOR SERVICE
I placed an order on the absolute pets website however firstly order was not delivered on the promised day - the next day a driver arrived with a 20kg bag of dog food I did not order. I called the online center to query and was advised I would be called back so i waited - no call back i then called again and was told I would be called back still no called back. The 3rd time I called the lady rudely put the phone down in my ear. I am trying to cancel my order and get my money back but they are so unprofessional the phone was slammed in my ear when I asked to cancel.
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Anonymous
1 reviews | Active since Jan 2020
24 Apr 2026, 11:20
SLAMMED PHONE IN MY EAR / POOR SERVICE
I placed an order on the absolute pets website however firstly order was not delivered on the promised day - the next day a driver arrived with a 20kg bag of dog food I did not order. I called the online center to query and was advised I would be called back so i waited - no call back i then called again and was told I would be called back still no called back. The 3rd time I called the lady rudely put the phone down in my ear. I am trying to cancel my order and get my money back but they are so unprofessional the phone was slammed in my ear when I asked to cancel.
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Anonymous
1 reviews | Active since Jan 2020
8 Apr 2026, 17:14
Discriminatory behavior and unprofessional staff
I am writing to formally lodge a complaint regarding the recurring treatment my partner and I receive from a specific staff member at your Howard Centre branch. On multiple occasions, we have been met with an attitude of visible disgust and hostility from an employee who is short in stature, with short hair and a stouter build. While we initially tried to overlook the lack of professional courtesy, a recent incident has made it clear that this behavior is rooted in prejudice. I recently overheard this specific employee engaging in a conversation with another customer where she explicitly stated that "being more masculine as a female is wrong." As a person who presents masculinely and is in a sapphic relationship—facts this employee is aware of—it is clear that her consistent hostility toward us is a direct result of these personal biases. Absolute Pets should be a welcoming space for all pet owners. However, being subjected to "disgust" and hearing derogatory comments regarding gender expression and ***ual orientation creates a hostile and discriminatory environment. This behavior is a direct violation of the professional standards and inclusive values one would expect from your brand. I am requesting that this matter be investigated and addressed through proper sensitivity training or internal disciplinary action. We would like to continue supporting the Howard Centre branch, but we cannot do so while a staff member is allowed to foster an atmosphere of intolerance.
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Anonymous
1 reviews | Active since Jan 2020
8 Apr 2026, 17:14
Discriminatory behavior and unprofessional staff
I am writing to formally lodge a complaint regarding the recurring treatment my partner and I receive from a specific staff member at your Howard Centre branch. On multiple occasions, we have been met with an attitude of visible disgust and hostility from an employee who is short in stature, with short hair and a stouter build. While we initially tried to overlook the lack of professional courtesy, a recent incident has made it clear that this behavior is rooted in prejudice. I recently overheard this specific employee engaging in a conversation with another customer where she explicitly stated that "being more masculine as a female is wrong." As a person who presents masculinely and is in a sapphic relationship—facts this employee is aware of—it is clear that her consistent hostility toward us is a direct result of these personal biases. Absolute Pets should be a welcoming space for all pet owners. However, being subjected to "disgust" and hearing derogatory comments regarding gender expression and ***ual orientation creates a hostile and discriminatory environment. This behavior is a direct violation of the professional standards and inclusive values one would expect from your brand. I am requesting that this matter be investigated and addressed through proper sensitivity training or internal disciplinary action. We would like to continue supporting the Howard Centre branch, but we cannot do so while a staff member is allowed to foster an atmosphere of intolerance.
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Anonymous
1 reviews | Active since Jan 2020
8 Apr 2026, 12:46
I'd suggest using another service provider - Not worth it!!
Won't be making use of their services again. When I order items to be collected at one of their stores - because my dogs senior food is never available in store (Greenvalley shopping center) I get everything handed to me without a bag or a box or literally anything to put it in so that I can carry it, so I have to walk out with a 1kg box of biscuits, a bag of dog food, multiple tubs of treats - and I only have two Hands. When I ordered for delivery they take so long to deliver that I have to go and buy extra's because I ran out at home! Order was placed last week Tuesday - today is Wednesday the next week. It's almost impossible to get through to someone via telephone, I've dialed the number on the order confirmation email a few times, just Finally got through to a real human and unfortunately she does Not deal with the Johannesburg area.... and no one is available for me to speak to - apparently someone will phone me back, which I doubt will happen. At this point I am so frustrated I just want my money back since I've already had to go out and buy everything again!
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Anonymous
1 reviews | Active since Jan 2020
8 Apr 2026, 12:46
I'd suggest using another service provider - Not worth it!!
Won't be making use of their services again. When I order items to be collected at one of their stores - because my dogs senior food is never available in store (Greenvalley shopping center) I get everything handed to me without a bag or a box or literally anything to put it in so that I can carry it, so I have to walk out with a 1kg box of biscuits, a bag of dog food, multiple tubs of treats - and I only have two Hands. When I ordered for delivery they take so long to deliver that I have to go and buy extra's because I ran out at home! Order was placed last week Tuesday - today is Wednesday the next week. It's almost impossible to get through to someone via telephone, I've dialed the number on the order confirmation email a few times, just Finally got through to a real human and unfortunately she does Not deal with the Johannesburg area.... and no one is available for me to speak to - apparently someone will phone me back, which I doubt will happen. At this point I am so frustrated I just want my money back since I've already had to go out and buy everything again!
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Anonymous
1 reviews | Active since Jan 2020
8 Apr 2026, 07:29
False advertisment
I ordered from absolute pets, they gave me a estimated date that my order would arrive on the 7th of April 2026 and now the order is only going to be here between the 9th and the 10th, yesterday I got a call regarding the order and the guy said it would be here by today now I have to wait even longer? This is just unacceptable, we have been patient and understanding it's highly unprofessional to call and say it would be here by today, and then change up the whole story, I'm not ordering from absolute pets ever again. It's a waste of time having to wait so long for something that you paid for.
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Anonymous
1 reviews | Active since Jan 2020
8 Apr 2026, 07:29
False advertisment
I ordered from absolute pets, they gave me a estimated date that my order would arrive on the 7th of April 2026 and now the order is only going to be here between the 9th and the 10th, yesterday I got a call regarding the order and the guy said it would be here by today now I have to wait even longer? This is just unacceptable, we have been patient and understanding it's highly unprofessional to call and say it would be here by today, and then change up the whole story, I'm not ordering from absolute pets ever again. It's a waste of time having to wait so long for something that you paid for.
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Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 07:13
Service was Absolutely Awesome
I'm so impressed. I placed an order yesterday afternoon on Absolute Pets and it has already been delivered and its 9:10 in the morning. They sent email confirmations, so you are kept informed. The product that I ordered was available at other retailers, but was a lot more expensive. This incredible delivery service was free as I spent over R500. Thank you Absolute Pets, your service was Absolutely Awesome
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Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 07:13
Service was Absolutely Awesome
I'm so impressed. I placed an order yesterday afternoon on Absolute Pets and it has already been delivered and its 9:10 in the morning. They sent email confirmations, so you are kept informed. The product that I ordered was available at other retailers, but was a lot more expensive. This incredible delivery service was free as I spent over R500. Thank you Absolute Pets, your service was Absolutely Awesome
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Anonymous
1 reviews | Active since Jan 2020
3 Mar 2026, 10:07
Absolute pets ABSOLUTE disgrace
Absolute Pets Absolute Pets Online Division has deducted money from my account early, sent me another customer's private information, failed to cancel my account when requested, and has still not refunded me despite promises from management. I have chased, emailed, called, and followed up repeatedly. Still no refund. Still no proof of payment. This level of service is beyond unacceptable. If this is not resolved immediately, I will be escalating this matter to the Consumer Protection Commission and reporting the data breach.
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Anonymous
1 reviews | Active since Jan 2020
3 Mar 2026, 10:07
Absolute pets ABSOLUTE disgrace
Absolute Pets Absolute Pets Online Division has deducted money from my account early, sent me another customer's private information, failed to cancel my account when requested, and has still not refunded me despite promises from management. I have chased, emailed, called, and followed up repeatedly. Still no refund. Still no proof of payment. This level of service is beyond unacceptable. If this is not resolved immediately, I will be escalating this matter to the Consumer Protection Commission and reporting the data breach.
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