MG
Mandy-Lee Ginsberg
Active since May 2022
9
Reviews
0
Industries
Reviews
9 reviews2 months ago
PayJustNow: 48 Hours, 20+ Messages, Zero Response
I am beyond frustrated. For the past two days, I have made over 20 attempts to get assistance from PayJustNow regarding an urgent query. I have sent multiple emails, at least 10 WhatsApp messages, reached out via Facebook, used the chatbot, and attempted to call the call centre — where calls are either dropped or I’m told no one can assist me. Not a single meaningful response. This is not a minor inconvenience — this is a complete breakdown of customer support. When a company offers financial services, accessibility and responsiveness are not optional, they are essential. The most concerning part is the complete lack of accountability. Every channel leads to silence. As a customer, I am left feeling ignored and completely unsupported. I am now forced to escalate this publicly in the hope that someone at PayJustNow actually takes responsibility and responds. I urgently require assistance and a resolution. At this point, I would strongly caution others — if you need support, be prepared to receive none.
0 replies
2 months ago
FNB – Ongoing incompetence, repeated document requests, and unresolved refund after a month
Following my previous review, FNB responded quickly after public escalation on HelloPeter — however, what has followed since then has been nothing short of unacceptable. I was once again asked to submit documentation I have already provided multiple times over the past month. For the record, I have now submitted the required documents no less than five to six times, all with email proof. Despite this: * I have received two separate emails confirming that my case has been CLOSED, with no resolution and no refund processed * I then spent 45 minutes on a call at my own expense, only to be told FNB is still “waiting” for documentationalready sent repeatedly This points to a complete breakdown in internal processes, communication, and accountability. It is deeply concerning that: * There is clearly no proper tracking of client submissions * Cases are being closed without resolution or verification * Clients are being forced to repeat the same process over and over again with no progress This is not a once-off error — this is systemic incompetence. For a bank that charges premium fees, this level of service is indefensible. I have fully comp****, consistently and timeously. At this stage, I expect: * Immediate written confirmation that all previously submitted documents have been received and logged * A formal explanation as to how and why my case was closed without resolution — twice * Urgent processing of my refund without any further delay Should this not be resolved immediately, I will escalate this matter to the relevant regulatory bodies. This experience has been unnecessarily time-consuming, costly, and exhausting — and entirely avoidable. FNB needs to take accountability and resolve this without further delay.
2 replies
2 months ago
FNB is a disgrace
I am extremely disappointed with the service I’ve received from First National Bank. Nearly a month ago, a debit order was deducted from my account for a subscription that was still reflecting as a free trial on the provider’s side. I immediately contacted FNB to dispute and reverse the debit order — and that’s where the frustration truly began. The app did not work for logging a debit order dispute. The consultant I spoke to said their Outlook was offline and promised to send me the form the next day. When the form finally arrived, it was pre-filled with another customer’s information. I had to request a new form, complete it, and send it back — only to receive no response. Since then, I have: Logged three reference numbers Spoken to four different consultants Been told multiple times that the matter has been “escalated” Been promised a manager call back (which never happened) I’ve also provided: Screenshots showing the subscription is still on a free trial Proof of communication with the service provider Despite all of this, nearly a month later, I have still not received my refund — and the amount is significant. To make matters worse, I’ve been told I cannot cancel my virtual card until the refund is processed — yet if I don’t cancel it, I risk being charged again. I’ve explained this repeatedly, but no one seems able or willing to resolve it. This experience has been exhausting, inefficient, and completely unacceptable. The lack of accountability, follow-through, and basic customer care is deeply concerning. How can a bank make it this difficult to reverse an incorrect debit — even with full proof provided? #FNB #CustomerServiceFail #BankingFrustration #PoorService #Accountability #SouthAfrica
1 reply
3 months ago
Absolute pets ABSOLUTE disgrace
Absolute Pets Absolute Pets Online Division has deducted money from my account early, sent me another customer's private information, failed to cancel my account when requested, and has still not refunded me despite promises from management. I have chased, emailed, called, and followed up repeatedly. Still no refund. Still no proof of payment. This level of service is beyond unacceptable. If this is not resolved immediately, I will be escalating this matter to the Consumer Protection Commission and reporting the data breach.
0 replies
10 months ago
Truworths disgusting Customer Service
I am HORRIFIED at the level of service experienced both in-store and on your customer care line! I got a message to say my online order was part delivered in store while at another store in the same mall. I went to Truworths to collect and stood in line for 10 minutes because there was only 1 cashier (always the case), while 3 staff members were walking around aimlessly at the office area. I explained I was limited in time as I had a client and they said a few minutes. After 10 minutes with no order and no correspondence I asked for my ID back & the supervisor said a few minutes. Still nothing and now having had to tell my client I was running late, I asked the supervisor to write down her name. The manager then came out and I relayed my story and she said she’d get the order. 7 minutes after being in the back, she came out and asked the order number???? When I asked her to write down her name & surname she rep**** ‘Given’. When I asked her to write down name & surname again, she rudely told me ‘there is only one Given in this store’ and walked away. I then called customer care, relayed the whole story and got put on hold for 10 minutes for online division. I put the phone down. I then called back and relayed my story AGAIN and once through to online, the consultant told me she can’t change delivery to come directly to my home (so I could avoid another 30 minutes waste of time trying to collect in store. She told me it will be delivered to the store and the store manager can decide if they will deliver to me!!! Really Truworths? This is how you treat account holders who by the way NEVER miss payments!!! Disgusted
0 replies
11 months ago
Dr David Grieve - failed Botox
I paid R4500 for a Botox treatment which didn’t work. Sent pictures and was told to come for a 2nd treatment. At the 2nd, the Dr. told me he was embarrassed at how poorly he had done the initial treatment. 4 days later with no results I sent more pictures, this time requesting a refund. I was told to wait 10 days and did this with patience but still no results so sent pictures again. The doctor, in his words: Dear Mandy-Lee Thank you for your feedback. I understand that you’re feeling disappointed with your results, and I want to acknowledge that it can be frustrating when things don’t meet expectations. While we strive for the best outcome in every case, responses to Botulinum Toxin treatments can vary significantly between individuals — something that’s unfortunately out of our control. I must also clarify that although we may not have discussed this in detail at the outset (as refund requests are extremely rare), Botulinum Toxin is a consumable medical product. Once administered, it cannot be reversed or retrieved, which makes refunds unfeasible — not only medically but also from a practice policy point of view. As a gesture of goodwill, we already provided a full additional treatment at no extra charge, which far exceeded standard protocols. We are willing to do further top up on this for you. I do remain committed to your care and will gladly discuss further options with you going forward — but a refund, in this instance, is unfortunately not possible. Warm regards, Dr DS Grieve. Not ONCE was I warned the treatment may not work or I never would have paid R4500 at that risk. I wasn’t explained a thing and no indication ever given that it may not work or any forms signed or any notification of ‘no refund’. Why would I go back (45 min drive one way to his rooms) for a 3rd treatment when he’s already failed me twice? The petrol alone was R600 for those 2 trips. As a professional ‘aesthetics’ doctor, I feel that clients should be supp**** this information so they can make an informed decision if they want to risk throwing away nearly R5000
0 replies
20 months ago
ECOSERV Landscaping *******
I recruited a company called Ecoserv which I found on a Facebook Group. The owner, Lev Govendor messaged my inbox directly to come quote. When he came, he was what appeared to be so honest. He quoted on a job that he told me would take 2-3 days max. I paid him in FULL stupidly on the quote he provided to do the job based on a video and pictures I sent him. On the day he was due to lay grass and complete job, he arrived at after 2.30pm, dropped an ******* worker here and arrived back at 4pm to frantically try lay 50sq m of grass. The job was shoddily done with 'patches' to which he assured me was manure. There was not enough grass to cover the space and he assured me he would be back the following week to complete the job as he had work in a well known estate in my area. He never came the first week. The now second week, my messages to him became frantic as he hadn't honoured his commitment and the 'patches' in the grass were creating chaos with the 2 dogs I practically keep inside all day to avoid mud all over my house and them catching themselves on the unfilled areas. I expressed this to him, sent videos and on Monday this week more promises. After requesting a refund today, 2 weeks later, he told me I can find another contractor because I told him this is not of integrity. I rent my property and this job was money I saved for a property I don't even own. He knew this as well. He refused to refund or complete job so in essence stole my money. please don't use ECOSERV for any landscaping work. They are *******, unreliable and unprofessional!
0 replies
23 months ago
Food *****s Stoneridge Atrocious Experience
Food *****s Market Stoneridge I have NEVER been verbally assaulted by a manager in a store like my experience with your pathetic excuse for a manager EUGENE yesterday. In front of a packed store full of people! I called your customer care centre from my car crying and nobody has reverted back to me. A DAILY customer who spends thousands in your store which I expressed and the laughing response from EUGENE was don’t worry we make millions. I will NEVER step foot in your store again and I will make sure to share my experience with every person I encounter!!! Just because I asked if my ordered freezochino could be made stronger because it tasted weak! Then when I was refused and refused to pay he insisted ‘you will pay’ in front of hundreds of people. That man belongs in the jungle because he behaves like a reactive animal.
1 reply
49 months ago
LocksNMore are thieves and endorse uncertified professionals
We called this Company whom we were under the impression were the plumbers but in fact they are a call centre. They sent out locksmiths who replaced a lock at an astronomical price only to ascertain after the lock didn’t need replacing and only filing in the lock fitting was needed to resolve the issue. We contacted the locksmiths who could provide us with accreditation and then we contacted the company who endorsed non-accredited locksmiths. At their request we sent a copy of the invoice together with a VIDEO of the faulty lock. They replied saying “ There is absolutely no problem with that lock. The lock body is called is a double lock. The Technician did test the lock yesterday and was working fine. The prices that was charged was the correct prices and not overcharged and in line with all the locksmith in Gauteng. Thank you for your business Best regards” despite video footage of a faulty lock. They then blocked me when I asked for accreditation of their endor*****ts of ‘approved’ locksmiths. They are thieves and one can only assume from their grammar in their response con artisits. They don’t even have an email address
0 replies
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1 Star
9 (100%)