T
Truecaller
Unclaimed Business
T
Truecaller
Unclaimed Business
7 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Review Distribution
1.6|7 Reviews
May '25 - Apr '26
5(16.7%)
4(0%)
3(0%)
2(0%)
1(83.3%)
5(16.7%)
4(0%)
3(0%)
2(0%)
1(83.3%)
Frequently Asked Questions About Truecaller
Truecaller has a TrustIndex of 0 out of 10 on Hellopeter, based on 7 reviews in the last 12 months. Hellopeter has tracked Truecaller across 28 total reviews. How is the TrustIndex calculated? →
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceHM
TT
Thembeka T
1 reviews | Active since Jan 2020
26 Nov 2025, 07:51
Overbearing adverts!
WHY SO MANY ADVERTS???! THE SERVICE IS NOW SO CLUTTERED WHEN CHECKING RECENT CALLS ETC...NO MAN FIX THIS!
Helpful (0)
|Replies (0)TT
Thembeka T
1 reviews | Active since Jan 2020
26 Nov 2025, 07:51
Overbearing adverts!
WHY SO MANY ADVERTS???! THE SERVICE IS NOW SO CLUTTERED WHEN CHECKING RECENT CALLS ETC...NO MAN FIX THIS!
0
Replies (0)SS
Shaheem S
1 reviews | Active since Jan 2020
8 Nov 2025, 09:44
Truecaller forcing unauthorized payment to unwanted subscription
Truecaller stole my money from my bank account forcefully taking payment for unwanted subscription and refusing to refund my money back even after requesting it from Google play stores. This happend when I was not using my phone and my phone was not in my hand so it was not done by a mistake transaction. They don't even allow you to cancel the subscription because their intentions are to force people into subscription.
Helpful (0)
|Replies (0)SS
Shaheem S
1 reviews | Active since Jan 2020
8 Nov 2025, 09:44
Truecaller forcing unauthorized payment to unwanted subscription
Truecaller stole my money from my bank account forcefully taking payment for unwanted subscription and refusing to refund my money back even after requesting it from Google play stores. This happend when I was not using my phone and my phone was not in my hand so it was not done by a mistake transaction. They don't even allow you to cancel the subscription because their intentions are to force people into subscription.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Aug 2025, 08:18
Truecaller is very good
Excellent. Truecsller eliminates the need to answer 99% of incoming calls, as it identifies almost all of the spam and robot calls that come through to my number every day. I am on the Basic option and do not pay for the service at all. Companies don't like it because they are prevented from harassing people, but I love it.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Aug 2025, 08:18
Truecaller is very good
Excellent. Truecsller eliminates the need to answer 99% of incoming calls, as it identifies almost all of the spam and robot calls that come through to my number every day. I am on the Basic option and do not pay for the service at all. Companies don't like it because they are prevented from harassing people, but I love it.
0
Replies (0)BM
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Dennis F
1 reviews | Active since Jan 2020
2 May 2025, 13:38
Truecaller
I had asked Truecaller to stop sending me multiple adverts daily on my cell phone with the message: 'Spam protection disabled. Allow Truecaller to identify numbers and block calls'. I did not download the app or sign up to Truecaller so it is a lie to say that it was disabled. I sent them numerous emails telling them to stop sending me their adverts but they persist - they are a law unto their own it seems. I have reported them to the Direct Marketing Association of South Africa (they don't seem to be members).
Helpful (0)
|Replies (0)DF
Dennis F
1 reviews | Active since Jan 2020
2 May 2025, 13:38
Truecaller
I had asked Truecaller to stop sending me multiple adverts daily on my cell phone with the message: 'Spam protection disabled. Allow Truecaller to identify numbers and block calls'. I did not download the app or sign up to Truecaller so it is a lie to say that it was disabled. I sent them numerous emails telling them to stop sending me their adverts but they persist - they are a law unto their own it seems. I have reported them to the Direct Marketing Association of South Africa (they don't seem to be members).
0
Replies (0)NM
Naledi M
1 reviews | Active since Jan 2020
1 Apr 2025, 09:41
NON COMPLIANCE TO FIC LAW
Urgent Complaint Regarding Truecaller’s Failure to Verify Users Properly I am writing to formally raise my concerns regarding your platform’s inadequate verification process for users and phone numbers displayed on your app. Your failure to verify users through their cellular network providers has created a significant loophole, allowing impersonators to falsely present themselves as legitimate businesses or individuals. This negligence has severe consequences, as *****sters are exploiting your platform to deceive and obtain sensitive information from unsuspecting people. By failing to implement a robust Know Your Customer (KYC) methodology, Truecaller is indirectly enabling identity ***** and misleading the public. I have firsthand proof of how Truecaller’s inaccurate number identification has caused serious confusion. While working as a call center agent at IconAf, I experienced two incidents where Truecaller misrepresented the number I was calling from: I made an outgoing call to a prospect who believed I was calling from Nedbank, as the number appeared under Nedbank’s name on Truecaller. When I clarified that I was calling from IconAf, the client immediately hung up. In another instance, a client mistakenly thought I was calling from Teasers strip club. I had to quickly clarify that I was, in fact, calling from IconAf. These misidentifications severely impacted my ability to conduct business, damaged the credibility of my employer, and misled consumers. I have email records of my communication with the former branch manager of IconAf regarding this issue. Unfortunately, the branch I worked at shut down last year, but the issue remains a major concern. Under South African law, any company that collects, stores, and processes client information is obligated to comply with the Financial Intelligence Centre Act (FICA) and the Protection of Personal Information Act (POPIA). If Truecaller continues this passive approach and does not take immediate action to verify users through their network providers, I will be left with no choice but to report your non-compliance to the relevant authorities. Should Truecaller fail to rectify this issue, I will escalate the matter to the Financial Intelligence Centre (FIC) and the Information Regulator of South Africa. Non-compliance with KYC regulations carries severe penalties, including fines of up to R10 million. I strongly urge Truecaller to take immediate corrective action to verify users more effectively and prevent the continued misuse of your platform for *****ulent activities. Please provide me with an official response outlining the steps you will take to address this issue.
Helpful (0)
|Replies (0)NM
Naledi M
1 reviews | Active since Jan 2020
1 Apr 2025, 09:41
NON COMPLIANCE TO FIC LAW
Urgent Complaint Regarding Truecaller’s Failure to Verify Users Properly I am writing to formally raise my concerns regarding your platform’s inadequate verification process for users and phone numbers displayed on your app. Your failure to verify users through their cellular network providers has created a significant loophole, allowing impersonators to falsely present themselves as legitimate businesses or individuals. This negligence has severe consequences, as *****sters are exploiting your platform to deceive and obtain sensitive information from unsuspecting people. By failing to implement a robust Know Your Customer (KYC) methodology, Truecaller is indirectly enabling identity ***** and misleading the public. I have firsthand proof of how Truecaller’s inaccurate number identification has caused serious confusion. While working as a call center agent at IconAf, I experienced two incidents where Truecaller misrepresented the number I was calling from: I made an outgoing call to a prospect who believed I was calling from Nedbank, as the number appeared under Nedbank’s name on Truecaller. When I clarified that I was calling from IconAf, the client immediately hung up. In another instance, a client mistakenly thought I was calling from Teasers strip club. I had to quickly clarify that I was, in fact, calling from IconAf. These misidentifications severely impacted my ability to conduct business, damaged the credibility of my employer, and misled consumers. I have email records of my communication with the former branch manager of IconAf regarding this issue. Unfortunately, the branch I worked at shut down last year, but the issue remains a major concern. Under South African law, any company that collects, stores, and processes client information is obligated to comply with the Financial Intelligence Centre Act (FICA) and the Protection of Personal Information Act (POPIA). If Truecaller continues this passive approach and does not take immediate action to verify users through their network providers, I will be left with no choice but to report your non-compliance to the relevant authorities. Should Truecaller fail to rectify this issue, I will escalate the matter to the Financial Intelligence Centre (FIC) and the Information Regulator of South Africa. Non-compliance with KYC regulations carries severe penalties, including fines of up to R10 million. I strongly urge Truecaller to take immediate corrective action to verify users more effectively and prevent the continued misuse of your platform for *****ulent activities. Please provide me with an official response outlining the steps you will take to address this issue.
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Replies (0)CS