TV
Thomas Dion van Dalen
Active since Apr 2020
28
Reviews
0
Industries
Reviews
28 reviews1 month ago
Truecaller Poor Service
Have send various emails To cancel my prescription but keep on debting my account
0 replies
3 months ago
Shockingly Poor" Dischem Service" Levels
Ordered my chronic meds. I only ordered Pharmpress that, never had a co payment. I got sms to collect at Heidelberg branch Voortrekker str. The sms stated stated a co payment was due.I advised them I did not ordered the second that allways had a small co payment. This morning when try to collect my Pharmapress , a co payment was needed. When inquired why? I was told they cant help me ,I must phone Head Office. When I get home, after walk back,I phoned the call center. I explained my problem,the lady then tells me no payment is due on the system. I must walk back to Dischem and ask them to phone Head Office to allow them to sort out the problem. When I asked why Dischem HO and Heidelberg cant fix their problem,I was told, they dont phone out. Thus ,they ecpect a 69 year customer to walk up and down to fix an inhouse mistake. This is appalling Customer Servive ,in my opion and unacceptable. TD van Dalen
0 replies
5 months ago
Dischem Insurance
Debted my account account twice in December. 12th of December (R1315) and again the 27th (R621) When we phone it takes at least 20min to answer.the phone
1 reply
13 months ago
Debt order issues that MTN is incapable of resolving for months
My account BA113887930 debted on the 2nd of May without my permission. Went in MTN office at Heidelberg mall and spent 30 min wasting my time talking to an agent that could not help me or advise when my R450 would be credited to my savings account. A complete waste of time,normal excuse a complaint woukd be logged and I must just wait for the response. The answer is allways the Billing or Banking Dept and you cant speak to them directly.
1 reply
15 months ago
Poor Customer Service
I have used the Capitec Pay function on my App to pay 3 amounts into my Ithuba account as I have done numerous of times before.R50,R35 and R5. All 3 amounts has been debted against my Savings account,but only the R5 has been credited to my Ithuba account. I have asked my bank to investigate the matter. The answer I get back from Alicia Pritchardt is that the complaint has been resolved.Apparently they decided the two amounts of R50 and R35 that disappeared isnt their problem and a invalid complaint,I must just write it off I am extremely disappointed with this attitude from Capitec. Capitec Pay is suppose to be a safe way of doing any payments
1 reply
17 months ago
Pathectic Service Delivery in Heidelberg
Zoom has been messing me around since the 5th of Nov last year. They have made 4 appointments with me to install a modem at my flat and each and everytime is was a waste of time because the ONT was to far from my flat.This point was suppose to be moved in early Nov when they become aware of the problem.I find it incredible that it would take 10 weeks to fix the problem.It has costing a fortune to buy data for 10 weeks due the poor service.
1 reply
18 months ago
Very Poor Service
I have been waiting since the 5th of November for an installation at 86 van der Westhuizen street in Heidelberg.Two appointments were made without any joy and no further feedback
2 replies
20 months ago
MTN online upgrades disaster!!!!
Online upgrade was done on 21st of August.I was told I would have to a once off amount of R260 on the old device in September. I paid an amount of R360 bit MTN disconnected my phone end Sept and forced me to pay another +- R254. Now payment on the 2nd of November is R778 instead of R499. I have been trying to get hold on Upgrades for hours without success.I get on getting cut off. When send an email to Mtn I get an reply with a 32 digit reference number.Dialling 135 is absolute waste of time,you never get to the correct person. Going to a branch in the mall doesnt help either. You get told to contact Billing dept.it is a never ending circle. It feels like the agents are covering for poor service bt frustrating customers. They even dont follow up complaint on Hellopeter either. I have lost faith in MTN
0 replies
21 months ago
FNB
I have upgraded my FNB Life insurance policy recently. The revised premium was supposed to be deducted in July. No payment was deducted and assumed the upgraded policy would start debting my account in August. Again no deduction,I then got worried and contacted Fnblife. I was told my bank was blocking my debt order.This the same account number I have been using for nearly 10 years. An agent suggested we try another account in Sept. I had send Fnblife two months of my savings account statement to proof my account had money on the due dates. I then gave Fnblife permission to debt a new account and 2nd of September. I received an email to say that the change has been done and my account will be debted on the 2nd of September with an amount of R2876.12. Middle September I email Fnblife again and asked them to confirm that an amount of R2876.12 will be deducted as earlier stated. Fnblife did not bother to respond. On the 2nd of Sept my account was debted with two premium. I send Fnblife an email to complain about the poor service. Today I get an email from Fnblife to inform me that an amount of R5752.24 will be deducted from my new account. This response that required middle August is send to me 2 days after my account was debted with two premiums. I have proven beyond doubt that collection of the August premium was not due to me,but Fnblife own doing. It appears that Fnblife dont value the relarionship with 11 year customer.
0 replies
23 months ago
Poor service at PnP Ravenswood Boksburg
Went to Ravenswood and entered the shop just before 18h00 today. I went to Butchery dept to buy biltong,however nobody appeared for about 10min dispite me knocking on the counter and door. Eventually I asked the lady from the food counter for help.She could not help but reported to another guy. The lady then suddenly appeared and helped me before leaving her post again and left the premises while I was on my way to the till. I find this behavour absolutely poor and not what is expected from your company. I may add have had poor service from this branch on a few occasions before.
1 reply
Review Distribution
5 Star
2 (7.142857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (10.714285714285714%)
1 Star
23 (82.14285714285714%)