Review and give reason for declining claim

Hi I lost my job 31 July 2024,on the 20 August 2024 I went to labour to apply hence I'm no longer working they asked for supportive document I went went to submit then I ssd told to come review on the 25 September 2024 I went back but only to find 1 paper was not recieved by them I had to print and give them.then I was told to come back after 2 week while I was waiting I got the below SMS from labour on the 16 Octover 2024 "Your Request for Payment has been received, it may take up to 7 working days to reflect in your banking account. #28668864 #UIF" Then after 7 days I ddnt get anything on the 29 0ctover 2024 I went back and I was told my claim has declined the lady I spoke to ddnt even want be be asked she just said it has been declined bye bye Why was I sent and then I'm told its has declined if it has while ddnt the SMS say it was declined I dont understand I need to know and way forward.Im not happy about the outcome the last time I went to them.