Disappointment, water leak for more than 30 days

I am so frustrated at the service and response we have been getting from City of Cape Town Water service departments. I have had a leak outside of my property for more than a month now, I have logged many calls, emails, and SMS, and the feedback I get is that the matter is at the Depo and there is nothing they can do but wait.

It been more than 30 days since we logged this, and there is no way to get ahold of anyone other than a customer agent.

Since the last call the ticket has been escalated to the Regional Manager and it's been 3 days since and no call, no person coming out to check anything.

The water and sanitation department should do better, we are always made aware that we should use water wisely, yet they cannot fix a leak that has been running for more than a month.