Dermalogica -Terrible Brow wax

I visited Dermalogica in Somerset Mall for a Brow wax today and I was deeply disappointed with the results. I left with brows that had no shape and bald patches on random spots . It’s either the the****** is inexperienced or not qualified for the job but I paid for a service not a practical and especially not on my brows. It’s totally unacceptable and unprofessional. The room we were in hardly had any light , how does a the****** even perform a brow wax in a dimmed room . The manager should definitely work on training his/her staff to deliver an excellent service , employ more staff so that one the****** isn’t responsible for a treatment and holding the fort at. I definitely won’t recommend anyone !