Dermalogica
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
2|2 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(50%)
2(0%)
1(50%)
5(0%)
4(0%)
3(50%)
2(0%)
1(50%)
Frequently Asked Questions About Dermalogica
Dermalogica has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Dermalogica across 43 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencerP
ronelle P
1 reviews | Active since Jan 2020
27 Jan 2026, 13:11
PRODUCTS MAKE SKIN WORSE
Worst Experience Of My Life In October 2025 I visited woolworths skin division and purchased the Dermalogica Kit to try on my skin. My skin began getting sensitive with small ****les to which i was told was part of the process with the products. In November 2025 I was recommended more products because my skin kept on flaring. In January 2026 my skin became extremely red, I now have severe hives, my skin bleeds ,I have ****les in facial areas that I never had before, my ****les are huge and filled with white matter. It has been almost a month since I stopped the products but my skin is worse every day! I do not recommend this product! I returned the products and got a refund for my second purchase (skin care assistant understanding) BUT NOT EVEN A REFUND is worth the pain, sensitivity and scaring that this product has left. I am still going on and it gets worse every day! Horrible!
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ronelle P
1 reviews | Active since Jan 2020
27 Jan 2026, 13:11
PRODUCTS MAKE SKIN WORSE
Worst Experience Of My Life In October 2025 I visited woolworths skin division and purchased the Dermalogica Kit to try on my skin. My skin began getting sensitive with small ****les to which i was told was part of the process with the products. In November 2025 I was recommended more products because my skin kept on flaring. In January 2026 my skin became extremely red, I now have severe hives, my skin bleeds ,I have ****les in facial areas that I never had before, my ****les are huge and filled with white matter. It has been almost a month since I stopped the products but my skin is worse every day! I do not recommend this product! I returned the products and got a refund for my second purchase (skin care assistant understanding) BUT NOT EVEN A REFUND is worth the pain, sensitivity and scaring that this product has left. I am still going on and it gets worse every day! Horrible!
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Replies (0)MC
Michelle Carter-Lubbe
1 reviews | Active since Jan 2020
5 Sept 2025, 09:54
Where are my free samples?
I purchased R3000+ worth of products online which came with a free gift with purchase. Dermalogica advertises on their website that there are free samples with every order. I didnt received my samples with my order so complained. I was told that the free gift with purchase REPLACES the samples that come with every order. I think this is really stupid and missing a marketing opportunity. I was told now that if I want samples I need to drive to my nearest store and ask for some - my issue with this is that the stores either dont have samples of stuff - particularly new products - and they are super stingy and dont want to give the samples out. For this reason, I will probably order from another website from now on. I love my samples - gives one a chance to try something new and decide if its worth buying the product.
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Michelle Carter-Lubbe
1 reviews | Active since Jan 2020
5 Sept 2025, 09:54
Where are my free samples?
I purchased R3000+ worth of products online which came with a free gift with purchase. Dermalogica advertises on their website that there are free samples with every order. I didnt received my samples with my order so complained. I was told that the free gift with purchase REPLACES the samples that come with every order. I think this is really stupid and missing a marketing opportunity. I was told now that if I want samples I need to drive to my nearest store and ask for some - my issue with this is that the stores either dont have samples of stuff - particularly new products - and they are super stingy and dont want to give the samples out. For this reason, I will probably order from another website from now on. I love my samples - gives one a chance to try something new and decide if its worth buying the product.
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Replies (0)YM
Yuliya M
1 reviews | Active since Jan 2020
10 Mar 2025, 14:48
Poor Experience with Dermalogica Cleanser at Woolworths Eastgate
I recently purchased a 500ml Dermalogica facial cleanser from Woolworths Eastgate for R1000. The product is supposed to have a lifespan of 12 months, but after just 9 months of usage, I found that it had developed an extremely foul, sickening smell, despite being less than halfway used. When I returned to Woolworths Eastgate to address this issue, I was met with unsatisfactory service. The manager, who identified herself as Olivia P. (without providing her surname), called me regarding my request for a refund. She informed me that they would not be refunding me, even though she acknowledged that the product was still within the 12-month lifespan and had a foul smell. The manner in which this communication was handled was quite arrogant and dismissive. Despite providing clear evidence that the product was defective, Olivia P. refused to accept responsibility or process a refund. Overall, I am extremely disappointed with the service I received and the lack of accountability from both Dermalogica and Woolworths. I expected much better, especially given the price point of the product. Terrible experience
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Yuliya M
1 reviews | Active since Jan 2020
10 Mar 2025, 14:48
Poor Experience with Dermalogica Cleanser at Woolworths Eastgate
I recently purchased a 500ml Dermalogica facial cleanser from Woolworths Eastgate for R1000. The product is supposed to have a lifespan of 12 months, but after just 9 months of usage, I found that it had developed an extremely foul, sickening smell, despite being less than halfway used. When I returned to Woolworths Eastgate to address this issue, I was met with unsatisfactory service. The manager, who identified herself as Olivia P. (without providing her surname), called me regarding my request for a refund. She informed me that they would not be refunding me, even though she acknowledged that the product was still within the 12-month lifespan and had a foul smell. The manner in which this communication was handled was quite arrogant and dismissive. Despite providing clear evidence that the product was defective, Olivia P. refused to accept responsibility or process a refund. Overall, I am extremely disappointed with the service I received and the lack of accountability from both Dermalogica and Woolworths. I expected much better, especially given the price point of the product. Terrible experience
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Replies (0)PM
Palesa M
1 reviews | Active since Jan 2020
17 Jan 2025, 08:36
Warning: Do not go there
I went to Dermalogica Clearwater on the 5th of January 2025 for treatment that costed me R4098. Instead of being better, I am worsening. My face is burning and darkening, the rash bleeds and it is very itchy. The rash isn’t just on my face even on my neck too. I even had to go consult a GP who then urgently referred me to a Dermatologist. Which is yet another cost, I don’t want anything to do with Dermalogica the products ruined my skin even more.
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Palesa M
1 reviews | Active since Jan 2020
17 Jan 2025, 08:36
Warning: Do not go there
I went to Dermalogica Clearwater on the 5th of January 2025 for treatment that costed me R4098. Instead of being better, I am worsening. My face is burning and darkening, the rash bleeds and it is very itchy. The rash isn’t just on my face even on my neck too. I even had to go consult a GP who then urgently referred me to a Dermatologist. Which is yet another cost, I don’t want anything to do with Dermalogica the products ruined my skin even more.
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Replies (0)FV
Frederick V
1 reviews | Active since Jan 2020
23 Sept 2024, 03:26
Superb service
The Dermalogica South Africa team needs a pat on the back and commendation for their superb service! Congratulations to this company.
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Frederick V
1 reviews | Active since Jan 2020
23 Sept 2024, 03:26
Superb service
The Dermalogica South Africa team needs a pat on the back and commendation for their superb service! Congratulations to this company.
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LA
Lauren A
1 reviews | Active since Jan 2020
1 May 2024, 15:44
Dermalogica -Terrible Brow wax
I visited Dermalogica in Somerset Mall for a Brow wax today and I was deeply disappointed with the results. I left with brows that had no shape and bald patches on random spots . It’s either the the****** is inexperienced or not qualified for the job but I paid for a service not a practical and especially not on my brows. It’s totally unacceptable and unprofessional. The room we were in hardly had any light , how does a the****** even perform a brow wax in a dimmed room . The manager should definitely work on training his/her staff to deliver an excellent service , employ more staff so that one the****** isn’t responsible for a treatment and holding the fort at. I definitely won’t recommend anyone !
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Lauren A
1 reviews | Active since Jan 2020
1 May 2024, 15:44
Dermalogica -Terrible Brow wax
I visited Dermalogica in Somerset Mall for a Brow wax today and I was deeply disappointed with the results. I left with brows that had no shape and bald patches on random spots . It’s either the the****** is inexperienced or not qualified for the job but I paid for a service not a practical and especially not on my brows. It’s totally unacceptable and unprofessional. The room we were in hardly had any light , how does a the****** even perform a brow wax in a dimmed room . The manager should definitely work on training his/her staff to deliver an excellent service , employ more staff so that one the****** isn’t responsible for a treatment and holding the fort at. I definitely won’t recommend anyone !
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Replies (0)JW
Janine W
1 reviews | Active since Jan 2020
28 Nov 2023, 13:17
Dermalogica #BLACKFRIDAY
#BLACKFRIDAY I recently bought my facial products online on the Dermalogica website, because they had a HUGE black Friday sale and this is the only product that works on my sensitive skin. I am so glad I ordered in time because I saved A LOT! Thank you for a wonderful product!! and thank you for the amazing specials!! #BLACKFRIDAY
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Janine W
1 reviews | Active since Jan 2020
28 Nov 2023, 13:17
Dermalogica #BLACKFRIDAY
#BLACKFRIDAY I recently bought my facial products online on the Dermalogica website, because they had a HUGE black Friday sale and this is the only product that works on my sensitive skin. I am so glad I ordered in time because I saved A LOT! Thank you for a wonderful product!! and thank you for the amazing specials!! #BLACKFRIDAY
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Replies (0)