Michelle Carter-Lubbe

Where are my free samples?

I purchased R3000+ worth of products online which came with a free gift with purchase. Dermalogica advertises on their website that there are free samples with every order. I didnt received my samples with my order so complained. I was told that the free gift with purchase REPLACES the samples that come with every order. I think this is really stupid and missing a marketing opportunity. I was told now that if I want samples I need to drive to my nearest store and ask for some - my issue with this is that the stores either dont have samples of stuff - particularly new products - and they are super stingy and dont want to give the samples out. For this reason, I will probably order from another website from now on. I love my samples - gives one a chance to try something new and decide if its worth buying the product.