Design Stainless Products South Africa - empty promises

Good day fellow citizens,

I feel it mt duty to warn you about the service I received from Design Stainless Products South Africa. I needed some stainless steel components for my holiday home at the coast, these include a 25 x 25 x 3 angle profile which is an off the shelf item as well as four rectangular shaped plates I requested to be laser cut from 3 mm stainless plate. All material to be 304 grade which is readily available.

I received my quote and promptly paid the full amount on 23 November 2018. On 05 - 07 December 2018 I was disappointed after numerous call to find out when I can expect my components. The alleged director, Graham, made empty promises that he will investigate to call me back within 10 minutes. This conversation with promises to call me back repeated at least 5 times, I am still waiting on Monday 10 December 2018.

As I had to depart for my holiday home without my components I made numerous calls to the company without any response to have my order cancelled.

Excuses such as load shedding are understandable but to make empty promises is not what us as clients deserve. The plates could have been cut with a guillotine, angle grinder or what ever alternative to the occupied laser cutter should he have made the effort to communicate to discuss his problems.

I was eventually helped by a small business after hours who were not arrogant and hungry for business, no matter how big or small.