Upset Customer...

<p>Just over 2 weeks ago week bought a mattress, mattress protector and 2 pillows from Designer Bed in Randburg, we worked with a guy called JP. We paid for everything but there was no pillows in stock. He promissed to deliver the pillows at no cost because we paid for them already before he told us there is no stock. So the next day he did not come and he sent us an apology whatsapp. The next day we had to phone him and he said there is still no stock. We had to contact him for over a week and everyday he said there is no stock. Eventually my wife said enough we want our money back... He responded by saying he will refund us but nothing has been happen... The last communication between him and my wife ended up with him giving her attitude... My question is, is this how you guys do business... Should I just right the money off??? Do you guys do business by muscling your paying customers around with a I don't care attitude???</p>