RS
Renato S
Active since Jun 2016
8
Reviews
0
Industries
Reviews
8 reviews97 months ago
Worst service ever
This is the worst service ever, between Ooba insurance and Hollard insurance, over a month ago my solar geyser in my cottage broke and i tried calling for assistance and the lines was over utilized so I logged a call via email, no one got back to me so I had to try and call again, i managed to speak to one of the Ooba condultanrs which put me through to Hollard insurance which sent n plumber to come and look at the situation. After the plumber left everything was quiet for over 2 weeks until I phoned to find out what is happening. They gave me some story about waiting for approval. I was promised I'll get feedback before end of business that day but no one called me. I left it another 2 weeks or so then I get an sms that my claim is approved and someone will contact me in 24 hrs. I think that is about 4 days ago. So my tent has moved out because there is no hot water for over a month now and it seems like I'm coming up with stories every time. So this whole incident has cost my my monthly rent. So please don't expect any excess from me when you eventually decide to fix this paying customers geyser. I'm actually this of cancelling this joke of an insurance for something that actually give me proper service.
1 reply
115 months ago
Debiting my money after account is settled
<p>I settled my personal loan with FNB on the 20th of December 2016, on the 21st of December 2016 FNB debits my account for the loan I fully paid the day before. Firstly I'm not sure why they debit on the 21st without my permission when the debit date is on the 25th. So the problem I'm experiencing is my account is now in excess and I put an application in to purchase a house and I think this will have a negative affect on my application.</p> <p>Secondly, I phoned in on the 21st or 22nd of December, not 100% sure which day it was, to request a refund and I was assured that the money will be back in my account 3 - 5 working days.</p> <p>I phoned yesterday and was told that it was only processed yesterday and will reflect in my account before end of business yesterday, but nothing reflected.</p> <p>So I phoned today again and was told the it was only processed today, and should be reflecting end of business today. I've got a feeling that if I leave it today I'll be told the same thing tomorrow and the day after...</p> <p>This is becoming very frustrating, I'm a Platinum Account Holder with FNB, and if I don't get my money back into my account today I'll be moving all my business that I have with FNB to a different bank...</p> <p>My ID number is ********** 095081</p> <p> </p> <p>Regards,</p> <p>Renato </p>
1 reply
116 months ago
Upset Customer...
<p>Just over 2 weeks ago week bought a mattress, mattress protector and 2 pillows from Designer Bed in Randburg, we worked with a guy called JP. We paid for everything but there was no pillows in stock. He promissed to deliver the pillows at no cost because we paid for them already before he told us there is no stock. So the next day he did not come and he sent us an apology whatsapp. The next day we had to phone him and he said there is still no stock. We had to contact him for over a week and everyday he said there is no stock. Eventually my wife said enough we want our money back... He responded by saying he will refund us but nothing has been happen... The last communication between him and my wife ended up with him giving her attitude... My question is, is this how you guys do business... Should I just right the money off??? Do you guys do business by muscling your paying customers around with a I don't care attitude???</p>
0 replies
116 months ago
Dragging their Feet
<p>I was involved in a accident in August on the R21 where a truck lost it's load and it fell on top of my car. My car went for an accessment and everything that has been required from me has been done (I took time out of my usy schedule to go get a quote at to take make car for an accessment). Everytime I phone I get the same story that we waiting for the access to be paid, in the meantime I have to struggle with taxis because my car is not mobile. This is very frustrating, I was inconvienced by the guy from Polyethylene Recoveries plastic recyclers and dealers in s**** plastic not securing their load and almost ****ing me, to taking forever to sort out my car. </p>
1 reply
118 months ago
Useless
<p>One of the Telkom contsultants phoned my wife because our contract is about to finish, and offered us LTE to substitute our current 10 meg line. This LTE was suppose to come with a range extender that I could use anywhere, nothing we've been promised has been given to us. Instead we get 2 bills at the end of the month. One for the LTE line and one for the 10 meg line.... </p>
1 reply
119 months ago
Racism
<p>Not sure if this is the place to publish this but on Saturday my wife and I experienced racism at Eskort Butchery in Heidelberg. We go once a month to Eskort to buy pork where we spend close to R2000 every month on the food we buy there. And we've going there for the past 4 - 5 years. We went to the biltong counter where there was a white lady busy hanging dry wors on hooks in the back (she was the only white that was there, ) and another none white lady helping the customers. We found 2 none white ladies in the que and another 2 none white guys behind us. While the 6 of us were waiting in the que a wite man came and passed us all by and went to the front, the white lady hanging the dry wors left everything she was doing ignored us all, went to the white man, helped him and after she was done she went back to her business of hanging the dry wors and left us stnding there... I was so stunded because it was the first time I really experience racism to that scale... I'm even doubting if I'll go back there... I was made to feel like I was less then a human, but my R2000 a month is still good enough to take...</p> <p> </p> <p>I went to the Manager and told her what just happened and her response was, "Are you sure she did not see you? I will talk to her..." I was like what the hell??? Maybe this happens here more freqent then we think because everyone we spoke to was very casual about it and just brushed it off...</p>
0 replies
120 months ago
Insurance Claim
<p>My mothers geyser burst over +/- 2 weeks ago, she called ABSA insurance claims on ********** 011 and her claim number is ********** . The sent her an SMS that she will be contacted within 48 hrs and that's the only communication she got from them until today. The ceiling is sagging and the water is cold, I mean really, to bath in cold water this time of the year. The service is pathetic, as long as they debt from her account is fine, they don't worry about anything else... They should change their slogan from <strong>TODAY... TOMORROW...</strong> <strong>TOGETHER...</strong> to <strong>TODAY... TOMORROW... NEVER...</strong></p>
4 replies
121 months ago
Unhappy paying Customer
<p>To Whom It May Concern,</p> <p>My house was broken into almost 2 months ago and my gates and front door was broken by the intruders. It took yours guys almost a month to attend to my call after the incident and only because I did a follow up. My gates were repaired a few days later just to find that they are painted a different colour from my existing gates.</p> <p>Because my door was not a normal door I was ask to get a quote from Kingdom doors, which I did. I did some unnecessary work to send the quote to Standard Bank, just to be told they going to send an assessor to my house, which I think they could have done in the first place and not inconvenienced me the way they did. (just keep in mind that I used my own time and petrol to drive about 40 km's to Lens to choose a door and get the quote and drive back home again).</p> <p>I used my own airtime to follow up almost daily otherwise I don't get a follow up. I think I only got one call and just because I called in the morning first. So until today my family and I have been sleeping with an open door. I am a paying customer and Standard Bank debts my account by the clock every month... My family might not be on the top of Standard Banks priority list but they and on mine...</p> <p>I think Standard Bank should their slogan from Moving Forward to Not Moving at All... I am a very disappointed and Upset paying customer...</p> <p>Regards,<br />Renato</p>
1 reply
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2 Star
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1 Star
8 (100%)