Unprofessional & Dishonest

Very unprofessional in service wasting time & taking advantage and no recommended, the lady Keila Traut requested my private & confidential documents, upon submitting my FICA & source of funds, changed everything we agree on property,& she confirmed that I am a buyer with highest offer however failed to fulfill their contract terms & conditions, which state that a buyer with higher offer get a house, he **** and said he is a joke mandate but later changed & said the apartment is sold by other agent I have to increase my offer. They are not prossional.