SCHOCKINGly bad Customer service!!!

29.10 - Original order for garden stones placed and paid.<br> 31.10 - Failed to deliver order<br> 2- 10 Nov: I am begging for a refund or delivery of stones<br> <br> My phone calls & emails are blatantly ignored. No one comes back to me. The phone was thrown down in my ear. 10 days now, I still do not have the stones I ordered or the refund I requested.<br> I tried again yesterday and was told by IVAN that he can deliver the stones on Thursday, 12 Nov - I am still awaiting a phone call, after Ivan confirmed that he will email me.