************* - Paid for hardware never received

I am giving one star, solely because my first order with DGStores was completed successfully—although even then, communication was lacking.

On 20 January 2026, I ordered and paid for two refurbished laptops from DGStores. After receiving only an invoice and no further communication, I followed up two weeks later regarding delivery. Once I eventually managed to speak to a call centre agent, I was informed that the items were out of stock and that new stock was expected within a few days.

After another week passed with no communication, I followed up again and was given the same response. I then requested either alternative options or a refund, and the agent advised that she would investigate and get back to me. I am still waiting.

It is now more than a month later, and I have received no communication whatsoever from DGStores. I have made several calls—on 22 February 2026, I waited over 27 minutes in the call centre queue before having to abandon the call. I have also sent emails and submitted multiple “contact me” requests via their website, all without response.

I am extremely disappointed with the lack of customer service and follow-up. Poor communication appears to be a major shortcoming for this company.