Active since Nov 2016
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2 reviews3 months ago
************* - Paid for hardware never received
I am giving one star, solely because my first order with DGStores was completed successfully—although even then, communication was lacking. On 20 January 2026, I ordered and paid for two refurbished laptops from DGStores. After receiving only an invoice and no further communication, I followed up two weeks later regarding delivery. Once I eventually managed to speak to a call centre agent, I was informed that the items were out of stock and that new stock was expected within a few days. After another week passed with no communication, I followed up again and was given the same response. I then requested either alternative options or a refund, and the agent advised that she would investigate and get back to me. I am still waiting. It is now more than a month later, and I have received no communication whatsoever from DGStores. I have made several calls—on 22 February 2026, I waited over 27 minutes in the call centre queue before having to abandon the call. I have also sent emails and submitted multiple “contact me” requests via their website, all without response. I am extremely disappointed with the lack of customer service and follow-up. Poor communication appears to be a major shortcoming for this company.
140 replies
115 months ago
MIBFA Surplus payout 'myth'
<p>Our experience, to say the least, is that of disappointment, frustration, disbelief, disgrace and annoyance. Our father (Rev PWS Joubert, 75 years of age) has been struggling for +- 20 months now to receive his surplus money from the MIBFA. Numerous phone calls have been made, several emails have been sent and personal visits to the MIBFA offices in Jo’burg CBD happened, yet to no avail. He is struggling financially and has outstanding medical expenses, which has been communicated, yet not even a reply was received from the party addresses. At this point we are wondering if this is in fact real. Will he ever receive the money due to him or will this end in a "deceased estate" taking my father’s age into account.</p>
0 replies
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1 Star
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