Digital Generation / DG Store
2.7|70 reviews
ZM
Zandile M
1 reviews | Active since Member
09 Mar 2026, 08:57
Selling false products under ASUS and poor customer service.
First you make people buy your products under the impression they are buying directly from ASUS, on to find you are a independent retailer. You than go further to selling products you dnt have in stock, after taking my money I thank have to call you for follow ups because I’m not getting my laptop. I ask for a refund you than send me a false email with a tracking number to track my parcel. I called you after a couple of days because I was struggling to track the parcel only to find out there was no such parcel send to me and you claimed it was a error. You have ever promised to refund me but till today there’s no money in my account. Are you guys ****mers, and I also think ASUS should be held accountable for allowing you guys to **** us like this. The laptop in still on the website people are buy buy you know very well u dnt have the laptop. I spoke to the supervisor but her service is also poor. ****mers
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Replies (1)0
Replies (1)Digital Generation / DG Store's replyOfficial
10 Mar 2026, 07:56Hi Zandile
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you've experienced. This is certainly not the level of service we aim to provide, and we understand how concerning this situation must have been from your perspective.
Our team has since been in contact with you to address the matter, and we can confirm that the refund has been processed. The payment has been completed and the proof of payment has been shared with you for your records.
We appreciate your patience while this was being resolved and apologise again for the experience you had. Should you require any further assistance, please feel free to reach out to us directly.
Kind regards,
Digital Generation
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you've experienced. This is certainly not the level of service we aim to provide, and we understand how concerning this situation must have been from your perspective.
Our team has since been in contact with you to address the matter, and we can confirm that the refund has been processed. The payment has been completed and the proof of payment has been shared with you for your records.
We appreciate your patience while this was being resolved and apologise again for the experience you had. Should you require any further assistance, please feel free to reach out to us directly.
Kind regards,
Digital Generation
Best regards,
Digital Generation / DG Store's reply10 Mar 2026, 07:56
Official
Hi Zandile
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you've experienced. This is certainly not the level of service we aim to provide, and we understand how concerning this situation must have been from your perspective.
Our team has since been in contact with you to address the matter, and we can confirm that the refund has been processed. The payment has been completed and the proof of payment has been shared with you for your records.
We appreciate your patience while this was being resolved and apologise again for the experience you had. Should you require any further assistance, please feel free to reach out to us directly.
Kind regards,
Digital Generation
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you've experienced. This is certainly not the level of service we aim to provide, and we understand how concerning this situation must have been from your perspective.
Our team has since been in contact with you to address the matter, and we can confirm that the refund has been processed. The payment has been completed and the proof of payment has been shared with you for your records.
We appreciate your patience while this was being resolved and apologise again for the experience you had. Should you require any further assistance, please feel free to reach out to us directly.
Kind regards,
Digital Generation
Best regards,