Prompt service/Professional conduct

We were introduced by Dhasi Lounge Suite Repairs and Upholstery by Mariè from Rochester Centurion Lifestyle Centre – after we battled for close to 2 years to get a company to do maintenance (re-upholster / re-foam and service the meganisms) of our Alphine Chiba Lounge Suite.

We were not satisfied with the reaction time or cooperation we received from Rochester for the last 2 years. We wrote a complaint about their service on 21 July 2025 and Mariè came back to us the same day. The next day (22 July 2025) we received a call from Dhasi Lounge Suite Repairs and Upholstery (I think it as Irene Arendse) informing that the Lounge Suite will be collected on 24 July 2025. Sibonga Ndlovu and his helper (I unfortunately didn’t get his name) arrived on time to collect the set. What was so special was that he kept us informed via WA on the time he would arrive, where they were, etc. When they loaded the suite, they used boxes as protection on the corners and we were comfortable that our set will not be damaged.

Since we left for Kruger National Park for close to 5 weeks, we were informed about the delivery and payment on 18 August 2024 – we even received an electronic Invoice on WA in order for us to make payment.

Upon our arrival we were pleasantly surprised by the professional work done by Dhasi Lounge Suite Repairs and Upholstery. We don’t have to doubt the skills and experience of the craftsmen as we were given a 3 months (guarantee period) to see if the upholstery will not collapse/remain firm. We will be in touch should it become necessary...

A big THANK YOU to all involved - your prompt assistance and professional conduct is highly appreciated.