DHK Moving (Pty) Ltd
2.8|9 reviews
IE
Ilian E
1 reviews | Active since Member
05 Aug 2024, 14:10
Not a good experience
On July 23rd, I had scheduled a afternoon move for the 31st of July with Mr. Kaye, who confirmed the arrangement and assured that his team would notify us an hour before their arrival. However, despite my confirmation email and several attempts to contact both Mr. Kaye and the driver between 1 pm and 2 pm (on the moving day), there was no communication from them. Mr. Kaye had indicated that a morning move would be finished soon, but as time progressed, uncer*****y grew since the driver could not provide an estimated arrival time. Due to an uncommunicated second move, the team ultimately arrived and completed our move after 6 pm, which was stressful as we needed to vacate the old location by that time for an inspection. This experience highlights Mr. Kaye's poor communication and management skills, leading us to decide not to use his services in the future.
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Replies (1)DHK Moving (Pty) Ltd's replyOfficial
05 Aug 2024, 14:53Based on having moved two family members client made decision to us our services
We made it abundantly clear that being the end of the month we could only assist him in the afternoon of the 31st. And that we could not provide him with a definite time as we had a move already booked for that vehicle in the morning
It was on this understanding that client accepted our quotationUnfortunately the morning move took much longer than anticipated as the client was moving into a storage facility and our team were delayed at the storage facility
I personally spoke to client and his fiancée during course of the day on st least 3 ocadsions advising them that we were running late
Our crew did contact client once they were on their way as promised
Obviously we do not enjoy working late but unfortunately there were delays entirely beyond our control
Our team really tried their best for the client under stressful circumstances and were forced to work very late but at least we were able to assist client who was only able to book very last minute
We made it abundantly clear that being the end of the month we could only assist him in the afternoon of the 31st. And that we could not provide him with a definite time as we had a move already booked for that vehicle in the morning
It was on this understanding that client accepted our quotationUnfortunately the morning move took much longer than anticipated as the client was moving into a storage facility and our team were delayed at the storage facility
I personally spoke to client and his fiancée during course of the day on st least 3 ocadsions advising them that we were running late
Our crew did contact client once they were on their way as promised
Obviously we do not enjoy working late but unfortunately there were delays entirely beyond our control
Our team really tried their best for the client under stressful circumstances and were forced to work very late but at least we were able to assist client who was only able to book very last minute
Best regards,
DHK Moving (Pty) Ltd's reply05 Aug 2024, 14:53
Official
Based on having moved two family members client made decision to us our services
We made it abundantly clear that being the end of the month we could only assist him in the afternoon of the 31st. And that we could not provide him with a definite time as we had a move already booked for that vehicle in the morning
It was on this understanding that client accepted our quotationUnfortunately the morning move took much longer than anticipated as the client was moving into a storage facility and our team were delayed at the storage facility
I personally spoke to client and his fiancée during course of the day on st least 3 ocadsions advising them that we were running late
Our crew did contact client once they were on their way as promised
Obviously we do not enjoy working late but unfortunately there were delays entirely beyond our control
Our team really tried their best for the client under stressful circumstances and were forced to work very late but at least we were able to assist client who was only able to book very last minute
We made it abundantly clear that being the end of the month we could only assist him in the afternoon of the 31st. And that we could not provide him with a definite time as we had a move already booked for that vehicle in the morning
It was on this understanding that client accepted our quotationUnfortunately the morning move took much longer than anticipated as the client was moving into a storage facility and our team were delayed at the storage facility
I personally spoke to client and his fiancée during course of the day on st least 3 ocadsions advising them that we were running late
Our crew did contact client once they were on their way as promised
Obviously we do not enjoy working late but unfortunately there were delays entirely beyond our control
Our team really tried their best for the client under stressful circumstances and were forced to work very late but at least we were able to assist client who was only able to book very last minute
Best regards,