DHL Express
1 reviews | Active since Member
Ind
I am writing to formally lodge a complaint regarding my shipment that was collected from me on 3 March 2026 for return to the supplier Revibe a company that is somewhat in Dubai.
The item in question is a mobile phone that I purchased from . The phone was delivered to me on 26 February 2026, however it was defective and I was instructed to return it. DHL collected the parcel from me on 3 March 2026.
Since then, the tracking status has repeatedly shown that the shipment is "on hold" in Brussels, Belgium. The expected delivery date was 11 March 2026, yet there has been no progress or clear explanation regarding the delay.
I am extremely concerned about this situation. It is unacceptable for a shipment to be held for such an extended period without proper communication or a clear indication of what the issue is. Despite contacting both DHL and the supplier, I have not received any meaningful update regarding the status of my parcel.
I would therefore like DHL to urgently investigate this matter and provide me with the following information:• The exact reason why the shipment is on hold• What actions are being taken to resolve the issue• When the shipment will be released and delivered
This situation is causing me significant stress as the item is of high value. I kindly request that this matter be treated with urgency and that I receive a clear update as soon as possible
<div>Dear Batlogile <br><br>Thank you for bringing this issue to our attention. <br><br>We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.<br> </div><div>Kind Regards, </div><div> </div><div>Customer Care Executive ZA | DHL Express ZA | DHL Express </div><div> DHL International Pty Ltd t/a DHL Express </div><div>Waterfall Logistics Precinct, </div><div>Pretoria Main Road, </div><div>Waterfall City, </div><div>Midrand, 2090 </div><div>Gauteng </div><div>South Africa </div><div>011 921 3600 </div>
Best regards,
<div>Dear Batlogile <br><br>Thank you for bringing this issue to our attention. <br><br>We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.<br> </div><div>Kind Regards, </div><div> </div><div>Customer Care Executive ZA | DHL Express ZA | DHL Express </div><div> DHL International Pty Ltd t/a DHL Express </div><div>Waterfall Logistics Precinct, </div><div>Pretoria Main Road, </div><div>Waterfall City, </div><div>Midrand, 2090 </div><div>Gauteng </div><div>South Africa </div><div>011 921 3600 </div>
Best regards,
<div><!--block-->Noted, I will await your response as this has inconvenienced me a lot. </div>
<div><!--block-->Noted, I will await your response as this has inconvenienced me a lot. </div>
<div> </div><div>Good day Batlogile,<br><br></div><div>Thank you for forwarding your concerns.<br><br><br></div><div>Please be advised that an agent has been assigned to your query. Your case number is:</div><div><strong>CS51460334</strong></div><div>Kindly expect the next callback within the next hour. Thank you for your patience.</div><div><br>Customer Care team ZA <br>DHL International Pty Ltd t/a DHL Express <br>Waterfall Logistics Precinct<br>Pretoria Main Road<br>Waterfall City<br>Midrand, 2090<br>Gauteng<br>South Africa<br>0119213600<br><br></div>
Best regards,
<div> </div><div>Good day Batlogile,<br><br></div><div>Thank you for forwarding your concerns.<br><br><br></div><div>Please be advised that an agent has been assigned to your query. Your case number is:</div><div><strong>CS51460334</strong></div><div>Kindly expect the next callback within the next hour. Thank you for your patience.</div><div><br>Customer Care team ZA <br>DHL International Pty Ltd t/a DHL Express <br>Waterfall Logistics Precinct<br>Pretoria Main Road<br>Waterfall City<br>Midrand, 2090<br>Gauteng<br>South Africa<br>0119213600<br><br></div>
Best regards,
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<div><!--block-->Please ask the argent to callm</div>
<div><!--block-->Please ask the argent to call me on 084 857 </div>
<div><!--block-->Please ask the argent to call me on 084 857 </div>
<div>Dear Batlogile <br><br>Thank you for your message, an agent will contact you shortly.<br><br>Regards<br>Customer Care team ZA <br>DHL International Pty Ltd t/a DHL Express <br>Waterfall Logistics Precinct<br>Pretoria Main Road<br>Waterfall City<br>Midrand, 2090<br>Gauteng<br>South Africa<br>0119213600</div>
Best regards,
<div>Dear Batlogile <br><br>Thank you for your message, an agent will contact you shortly.<br><br>Regards<br>Customer Care team ZA <br>DHL International Pty Ltd t/a DHL Express <br>Waterfall Logistics Precinct<br>Pretoria Main Road<br>Waterfall City<br>Midrand, 2090<br>Gauteng<br>South Africa<br>0119213600</div>
Best regards,