DHL Express
2.6|4,398 reviews
Responds in 2 hours 49 min
CN
Cardo N
1 reviews | Active since Member
30 Apr 2026, 13:55
C Nel
This courier company was supposed to deliver my Revibe parcel guess what on last delivery day I was told they don't serve my area Right enough why not inform me to make alternative arrangements,they just carry on and offload parcels to another courier company , pathetic service from international courier company ,the deliver date was 30/04/2026 no other courier company gona deliver 07/05/2026 is this not pathetic service at is best
Helpful (0)
Replies (4)0
Replies (4)DHL Express's replyOfficial
30 Apr 2026, 14:16Dear Cardo Nel,
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will contact you with feedback.
Kind Regards, Customer Care Executive ZA | DHL Express ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa 011 921 3600
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will contact you with feedback.
Kind Regards, Customer Care Executive ZA | DHL Express ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa 011 921 3600
Best regards,
DHL Express's reply30 Apr 2026, 14:16
Official
Dear Cardo Nel,
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will contact you with feedback.
Kind Regards, Customer Care Executive ZA | DHL Express ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa 011 921 3600
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will contact you with feedback.
Kind Regards, Customer Care Executive ZA | DHL Express ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa 011 921 3600
Best regards,
CN
Cardo N's updateReviewer Update
30 Apr 2026, 14:23Thank you will appreciate,there reasons why we order certain dates to receive parcels on time ,but this service level is unacceptable really,
CN
Cardo N's update30 Apr 2026, 14:23
Reviewer Update
Thank you will appreciate,there reasons why we order certain dates to receive parcels on time ,but this service level is unacceptable really,
CN
Cardo N's updateReviewer Update
30 Apr 2026, 14:25Hello Cardo,
Thank you for choosing Revibe! This is Youssef from Customer Service, and I'm here to help you.
We sincerely apologize for the delay you've experienced with us. We understand how frustrating this can be, and we're truly sorry for any inconvenience this may have caused you.
On 24/04/2026, you successfully placed your order. We would like to inform you that the device was shipped successfully from our end on the date of 27/04/2026.
We would like to clarify that we shipped the device on time from our side, and the current delay is being caused by DHL itself during the shipment process.
Track your shipment: https://www.dhl.com/us-en/home/tracking.html?submit=1&tracking-id=8017068990
At Revibe, timely delivery and top-quality standards are our priority. We deliver within 3 to 5 business days to SA. Our weekend falls on Saturday and Sunday, which may slightly affect processing times. Once we receive your order request, we begin working on it the following business day to ensure a smooth and efficient process.
Thank you for choosing us as your service provider. Your trust means a great deal to us, and we are always here to assist you whenever you need help in the future.
Should you have any further questions, concerns, or suggestions, please do not hesitate to reach out to us. Reply from Revibe
Thank you for choosing Revibe! This is Youssef from Customer Service, and I'm here to help you.
We sincerely apologize for the delay you've experienced with us. We understand how frustrating this can be, and we're truly sorry for any inconvenience this may have caused you.
On 24/04/2026, you successfully placed your order. We would like to inform you that the device was shipped successfully from our end on the date of 27/04/2026.
We would like to clarify that we shipped the device on time from our side, and the current delay is being caused by DHL itself during the shipment process.
Track your shipment: https://www.dhl.com/us-en/home/tracking.html?submit=1&tracking-id=8017068990
At Revibe, timely delivery and top-quality standards are our priority. We deliver within 3 to 5 business days to SA. Our weekend falls on Saturday and Sunday, which may slightly affect processing times. Once we receive your order request, we begin working on it the following business day to ensure a smooth and efficient process.
Thank you for choosing us as your service provider. Your trust means a great deal to us, and we are always here to assist you whenever you need help in the future.
Should you have any further questions, concerns, or suggestions, please do not hesitate to reach out to us. Reply from Revibe
CN
Cardo N's update30 Apr 2026, 14:25
Reviewer Update
Hello Cardo,
Thank you for choosing Revibe! This is Youssef from Customer Service, and I'm here to help you.
We sincerely apologize for the delay you've experienced with us. We understand how frustrating this can be, and we're truly sorry for any inconvenience this may have caused you.
On 24/04/2026, you successfully placed your order. We would like to inform you that the device was shipped successfully from our end on the date of 27/04/2026.
We would like to clarify that we shipped the device on time from our side, and the current delay is being caused by DHL itself during the shipment process.
Track your shipment: https://www.dhl.com/us-en/home/tracking.html?submit=1&tracking-id=8017068990
At Revibe, timely delivery and top-quality standards are our priority. We deliver within 3 to 5 business days to SA. Our weekend falls on Saturday and Sunday, which may slightly affect processing times. Once we receive your order request, we begin working on it the following business day to ensure a smooth and efficient process.
Thank you for choosing us as your service provider. Your trust means a great deal to us, and we are always here to assist you whenever you need help in the future.
Should you have any further questions, concerns, or suggestions, please do not hesitate to reach out to us. Reply from Revibe
Thank you for choosing Revibe! This is Youssef from Customer Service, and I'm here to help you.
We sincerely apologize for the delay you've experienced with us. We understand how frustrating this can be, and we're truly sorry for any inconvenience this may have caused you.
On 24/04/2026, you successfully placed your order. We would like to inform you that the device was shipped successfully from our end on the date of 27/04/2026.
We would like to clarify that we shipped the device on time from our side, and the current delay is being caused by DHL itself during the shipment process.
Track your shipment: https://www.dhl.com/us-en/home/tracking.html?submit=1&tracking-id=8017068990
At Revibe, timely delivery and top-quality standards are our priority. We deliver within 3 to 5 business days to SA. Our weekend falls on Saturday and Sunday, which may slightly affect processing times. Once we receive your order request, we begin working on it the following business day to ensure a smooth and efficient process.
Thank you for choosing us as your service provider. Your trust means a great deal to us, and we are always here to assist you whenever you need help in the future.
Should you have any further questions, concerns, or suggestions, please do not hesitate to reach out to us. Reply from Revibe
DHL Express's replyOfficial
01 May 2026, 11:18Dear Cardo Nel,
Thank you for bringing this issue to our attention.
The matter is under investigation with our operations team, and we will contact you with feedback.
Kind Regards, Customer Care Executive ZA | DHL Express ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa 011 921 3600
Thank you for bringing this issue to our attention.
The matter is under investigation with our operations team, and we will contact you with feedback.
Kind Regards, Customer Care Executive ZA | DHL Express ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa 011 921 3600
Best regards,
DHL Express's reply01 May 2026, 11:18
Official
Dear Cardo Nel,
Thank you for bringing this issue to our attention.
The matter is under investigation with our operations team, and we will contact you with feedback.
Kind Regards, Customer Care Executive ZA | DHL Express ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa 011 921 3600
Thank you for bringing this issue to our attention.
The matter is under investigation with our operations team, and we will contact you with feedback.
Kind Regards, Customer Care Executive ZA | DHL Express ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa 011 921 3600
Best regards,