DHL Express
2.6|4,398 reviews
Responds in 2 hours 49 min
B
Beverley
1 reviews | Active since Member
28 Apr 2026, 07:43
Disgusted with service from Dhl Durban
Absolutely disgusting service from Dhl express Durban. No refund received for double payment and parcel took over 1 month to be collected. Don’t go there please. poor service from customer service. Disgusting!!!!
Helpful (0)
Replies (3)0
Replies (3)DHL Express's replyOfficial
28 Apr 2026, 08:26 Good day Beverly,
I hope you are well.
We have noted that a response was already provided to you regarding this matter and that the refund has been processed accordingly. The agent confirmed the details at 09:42 this morning.As the refund has now been successfully paid into your account, we will be concluding the case on our side. Please accept our sincere apologies for any confusion caused, as the payment had already been completed at the time of your query.Should you require any further assistance, please do not hesitate to contact us.
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
0119213600
I hope you are well.
We have noted that a response was already provided to you regarding this matter and that the refund has been processed accordingly. The agent confirmed the details at 09:42 this morning.As the refund has now been successfully paid into your account, we will be concluding the case on our side. Please accept our sincere apologies for any confusion caused, as the payment had already been completed at the time of your query.Should you require any further assistance, please do not hesitate to contact us.
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
0119213600
Best regards,
DHL Express's reply28 Apr 2026, 08:26
Official
Good day Beverly,
I hope you are well.
We have noted that a response was already provided to you regarding this matter and that the refund has been processed accordingly. The agent confirmed the details at 09:42 this morning.As the refund has now been successfully paid into your account, we will be concluding the case on our side. Please accept our sincere apologies for any confusion caused, as the payment had already been completed at the time of your query.Should you require any further assistance, please do not hesitate to contact us.
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
0119213600
I hope you are well.
We have noted that a response was already provided to you regarding this matter and that the refund has been processed accordingly. The agent confirmed the details at 09:42 this morning.As the refund has now been successfully paid into your account, we will be concluding the case on our side. Please accept our sincere apologies for any confusion caused, as the payment had already been completed at the time of your query.Should you require any further assistance, please do not hesitate to contact us.
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
0119213600
Best regards,
B
Beverley's updateReviewer Update
28 Apr 2026, 08:36The refund had not been received. The consultant said it was confirmed on the 21st via email. Therefore it was untrue to put it politely.
The parcel was collected 1 month after my payment. Lots of excuses.
Therefore I would not recommend Dhl express Durban to anyone.
Don’t cover up your error.
I don’t respond well to cover ups.
Get your act together.
The parcel was collected 1 month after my payment. Lots of excuses.
Therefore I would not recommend Dhl express Durban to anyone.
Don’t cover up your error.
I don’t respond well to cover ups.
Get your act together.
B
Beverley's update28 Apr 2026, 08:36
Reviewer Update
The refund had not been received. The consultant said it was confirmed on the 21st via email. Therefore it was untrue to put it politely.
The parcel was collected 1 month after my payment. Lots of excuses.
Therefore I would not recommend Dhl express Durban to anyone.
Don’t cover up your error.
I don’t respond well to cover ups.
Get your act together.
The parcel was collected 1 month after my payment. Lots of excuses.
Therefore I would not recommend Dhl express Durban to anyone.
Don’t cover up your error.
I don’t respond well to cover ups.
Get your act together.
DHL Express's replyOfficial
28 Apr 2026, 09:13Dear Beverly,
Thank you for your email.Please accept our sincere apologies for any inconvenience this matter may have caused. As per the update you received from my colleague, the funds are expected to reflect within the next 48 hours.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
0119213600
Thank you for your email.Please accept our sincere apologies for any inconvenience this matter may have caused. As per the update you received from my colleague, the funds are expected to reflect within the next 48 hours.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
0119213600
Best regards,
DHL Express's reply28 Apr 2026, 09:13
Official
Dear Beverly,
Thank you for your email.Please accept our sincere apologies for any inconvenience this matter may have caused. As per the update you received from my colleague, the funds are expected to reflect within the next 48 hours.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
0119213600
Thank you for your email.Please accept our sincere apologies for any inconvenience this matter may have caused. As per the update you received from my colleague, the funds are expected to reflect within the next 48 hours.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
0119213600
Best regards,